800.com vs Ooma Office
We give 800.com a 1.8 GPA and Ooma Office a 2.4, out of 4.0. Ooma Office grades higher on features and ease of use. They get the same grade on value for money, the free plan and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
800.com
Toll-free, vanity and local business numbers with texting and AI
Ooma Office
Small business phone system with a virtual receptionist, no contract
How we grade them
| 1.8GPA800.comWeak | 2.4GPAOoma OfficeFair | |
|---|---|---|
| Value for money | CPriced per account, and five people need Complete at $99 a month billed yearly, about $19.80 a head, mid-pack for this category. Small Business is $49 but stops at 3 users. On your own, Startup is $19. | C$19.95 a head for five on Essentials, no contract, right at the line into this category's dearer quarter ($19.99). Texting and desktop calling need Pro at $24.95, and AI transcripts, CRM links and chat need Pro Plus at $29.95. |
| Free plan and trial | FNo free plan and no free trial. New plans have a 30-day money-back guarantee, but that isn't a trial. | FNo free plan and no free trial on record. You pay from the first month, though there's no contract to get stuck in. |
| Features | CToll-free, vanity and local numbers, forwarding, an auto-attendant, texting, fax, recording and call tracking. It does the number job fully, but minutes are capped on Startup and Complete, and transcripts and AI summaries are paid by the minute. | BUnlimited calls across the US, Canada, Mexico and Puerto Rico, a virtual receptionist, desk phone features like paging and call park, texting, video, chat, call queues and AI transcription. That's the whole job across its plans. |
| Ease of use | CNo App Store rating on record. Forwarding to your own phone is simple enough, but texting from local numbers needs 10DLC registration first. | A4.9 from about 9,500 App Store ratings, the highest score of any phone system rated here. |
| Platforms and integrations | BWeb and iPhone and Android apps, with Zapier, Make, Slack, Looker, Microsoft Bookings, Google Ads and Microsoft Advertising, plus an API. No desktop app, so it tops out here. | BMac, Windows, iPhone and Android apps, a Chrome extension and desk phones, with Salesforce, HubSpot, Zendesk, Zoho, Pipedrive and Zapier. No web app in the listing, which keeps it off the top grade. |
| Best for | toll-free and vanity numbers on your own phones | small offices with desk phones and no contract |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: 800.com and Ooma Office. How we grade
Price against what you get
800.com starts at $19 a month and scores 2.3 out of 4 on features, ease of use and platforms. Ooma Office starts at $19.95 a month for each person and scores 3.3.
Ooma Office scores higher, and starts $0.95 a month higher: the question is whether the extra is worth that to you. Of the other business phone systems on the chart, 4 score higher than 800.com for less, and none scores higher than Ooma Office for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- 800.com starts at $19 per month for 1 user, billed annually ($23 billed monthly). Ooma Office starts at $19.95 per user / month, no contract.
- Only 800.com lists a web app.
- Only Ooma Office lists macOS and Windows apps.
- Only Ooma Office lists a browser extension.
- Ooma Office also covers team chat and video calls.
At a glance
| 800.com | Ooma Office | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | $19 per month for 1 user, billed annually ($23 billed monthly) | $19.95 per user / month, no contract |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | 800.com, LLC | Ooma, Inc. |
| Price read from | support.800.com | ooma.com |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
800.com
- Small businesses that want a toll-free or vanity number on existing phones
- Marketers tracking which ads and campaigns drive calls
- Owners who want an AI receptionist on their main number
Ooma Office
- Small offices that want desk phones without a long contract
- Shops and practices that rely on a virtual receptionist
- Businesses calling Canada and Mexico as well as the US
Worth knowing
800.com
- Call transcription and 800 Intelligence cost $0.10 a minute on Startup and $0.04 on other plans; Enhanced Caller ID is $0.15 or $0.10 a minute.
- Texting from local numbers needs 10DLC registration: $4 and $15 one-time, then $2 or $10 a month. Toll-free numbers register free.
- AI receptionist plans are a separate line from $49 a month billed annually ($59 monthly) for 250 AI minutes, with extra minutes at $0.75.
- 800.com is not HIPAA compliant, serves calls from the US and Canada, and offers support weekdays 9 AM to 6 PM Eastern. New plans have a 30-day money-back guarantee.
Ooma Office
- On Essentials the desktop app cannot place calls and there is no texting; texting starts at 250 messages a month on Pro.
- AI transcription, CRM integrations, team chat and call queues need Pro Plus.
- The free toll-free number includes 500 inbound minutes a month, and calls to other countries are billed per minute.
- AI Receptionist and the AI Productivity Agent Bundle are add-ons priced through sales.
Key features
800.com
- Toll-free, vanity and local numbers
- Pick a new local, toll-free or vanity number or port an existing one in at no charge; vanity numbers take 3 to 5 days to activate.
- Call forwarding and auto-attendant
- Standard, sequential and simultaneous forwarding to any phone, extensions with custom greetings, call screening, or in-app calling in the browser and mobile app.
- Business texting and fax
- SMS and MMS with auto-replies and text campaigns from the business number, plus a fax number on every plan.
- Call tracking and analytics
- Call analytics and call tracking on every plan, with call recording and searchable call transcriptions.
- 800 Intelligence and Enhanced Caller ID
- Per-minute add-ons for AI call summaries, next steps and call scoring, and for caller details on incoming calls; Complete includes an allowance of both.
- AI Agents
- AI receptionists that answer calls 24/7, answer common questions, qualify leads and book appointments into a connected calendar.
Ooma Office
- Virtual receptionist
- Greets callers with menus and custom greetings, answers questions such as opening hours and routes calls to people or departments.
- Calling across North America
- Unlimited calls to the US, Canada, Mexico and Puerto Rico, a direct number per user, one free toll-free number and free number porting.
- Desk phones and office features
- Works with IP desk phones, with intercom, overhead paging, call park, shared voicemail boxes and hot desking on Pro Plus.
- Texting
- Business texts from phones and computers with templates, scheduled and one-to-many messages: 250 a month on Pro and 1,000 on Pro Plus.
- Meetings and team chat
- Ooma Meetings video calls hold 25 people on Pro and 100 on Pro Plus, with screen sharing and recording; team chat comes with Pro Plus.
- AI add-ons
- Pro Plus transcribes and summarizes calls. AI Answering Service covers missed and after-hours calls from $14.99 per account a month.
Plans
800.com
Startup$19
per month for 1 user, billed annually ($23 billed monthly)
1 number, 1,000 minutes and 120 texts a month, then $0.06 each. Call recording, voicemail transcription, an auto-attendant and call tracking.
Small Business$49
per month for up to 3 users, billed annually ($59 billed monthly)
3 toll-free or local numbers, unlimited minutes (fair use), 500 texts a month and advanced call analytics. Extra minutes or texts are $0.04.
Complete$99
per month, billed annually ($119 billed monthly)
5 numbers, unlimited users, 1,000 minutes and texts, 1,000 transcription and AI minutes, 500 AI Agent minutes and an AI receptionist.
Ooma Office
Essentials$19.95
per user account / month, no contract
Unlimited calls in the US, Canada, Mexico and Puerto Rico, a virtual receptionist, the mobile app, one free toll-free number, fax and 10-person conference calls.
Pro$24.95
per user account / month, no contract
Adds calling from the desktop app, 250 texts a month, video meetings for 25, call recording and enhanced spam call blocking.
Pro Plus$29.95
per user account / month, no contract
Adds AI transcriptions and insights, CRM integrations, 1,000 texts a month, video meetings for 100, team chat, hot desking and call queues.
EnterpriseCustom
Adds SIP trunking, Microsoft Teams integration and direct routing, call center tools, advanced analytics and custom setup.
Ways to pay less
800.com
- Annual discount
Save 15% with annual billing
800.com's pricing guide says every plan saves 15% when billed annually: Startup is $19 a month ($228 a year) against $23 monthly.
Ooma Office
- Other savings
Free IP desk phones for a limited time
One free IP phone rental per user with a 1-year Pro or 3-year Office or Pro contract, or buy-one-get-one-free phones online with no contract.
