Grasshopper vs Ooma Office
We give Grasshopper a 3.0 GPA and Ooma Office a 2.4, out of 4.0. Grasshopper grades higher on value for money and the free plan. Ooma Office grades higher on features. They get the same grade on ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Grasshopper
Virtual business number on your own phone, priced per account
Ooma Office
Small business phone system with a virtual receptionist, no contract
How we grade them
| 3.0GPAGrasshopperVery good | 2.4GPAOoma OfficeFair | |
|---|---|---|
| Value for money | ASolo Plus is $25 a month billed yearly for unlimited users. Add two $3 extensions so all five of you get one and it's about $6.20 a head, under 60% of this category's cheaper quarter. On your own, True Solo is $14. | C$19.95 a head for five on Essentials, no contract, right at the line into this category's dearer quarter ($19.99). Texting and desktop calling need Pro at $24.95, and AI transcripts, CRM links and chat need Pro Plus at $29.95. |
| Free plan and trial | CA 7-day free trial with no credit card needed. No free plan. | FNo free plan and no free trial on record. You pay from the first month, though there's no contract to get stuck in. |
| Features | CA local, toll-free or vanity number, a shared inbox for calls, texts and voicemail, extensions, recording with AI summaries, auto-replies and fax. It does that job fully, but it's a smaller job: no integrations, and advanced routing is on Small Business. | BUnlimited calls across the US, Canada, Mexico and Puerto Rico, a virtual receptionist, desk phone features like paging and call park, texting, video, chat, call queues and AI transcription. That's the whole job across its plans. |
| Ease of use | A4.75 from about 46,000 App Store ratings. Pick a number, install the app and the calls start ringing. | A4.9 from about 9,500 App Store ratings, the highest score of any phone system rated here. |
| Platforms and integrations | BMac, Windows, iPhone and Android apps, so phone and computer are covered. No web app and no integrations on record, which keeps it off the top grade. | BMac, Windows, iPhone and Android apps, a Chrome extension and desk phones, with Salesforce, HubSpot, Zendesk, Zoho, Pipedrive and Zapier. No web app in the listing, which keeps it off the top grade. |
| Best for | a second business number on your own phone | small offices with desk phones and no contract |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Grasshopper and Ooma Office. How we grade
Price against what you get
Grasshopper starts at $14 a month and scores 3.0 out of 4 on features, ease of use and platforms. Ooma Office starts at $19.95 a month for each person and scores 3.3.
Ooma Office scores higher, and starts $5.95 a month higher: the question is whether the extra is worth that to you. Of the other business phone systems on the chart, none scores higher than Grasshopper for less, and none scores higher than Ooma Office for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Grasshopper starts at $14 per month, billed annually. Ooma Office starts at $19.95 per user / month, no contract.
- Only Ooma Office lists a browser extension.
- Grasshopper also covers shared inbox.
- Ooma Office also covers team chat and video calls.
At a glance
| Grasshopper | Ooma Office | |
|---|---|---|
| Pricing | Free trial | Paid |
| Starts at | $14 per month, billed annually | $19.95 per user / month, no contract |
| Free plan | None | None |
| Free trial | 7-day free trial, no credit card required | None listed |
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | Grasshopper | Ooma, Inc. |
| Price read from | grasshopper.com | ooma.com |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
Grasshopper
- Solo founders who want a business number on their own phone
- Small teams that want a flat bill however many people answer
- Businesses that need a toll-free or vanity number
Ooma Office
- Small offices that want desk phones without a long contract
- Shops and practices that rely on a virtual receptionist
- Businesses calling Canada and Mexico as well as the US
Worth knowing
Grasshopper
- Sold only in the US and Canada; international calls are billed per minute by destination.
- Texting needs carrier registration: a $19.50 one-time fee and $1.50 a month on every plan.
- Extra numbers cost $9 a month each on annual billing ($10 monthly), and extra extensions $3 ($5 monthly).
- The pricing page shows annual prices and says annual billing saves over 20%; only Solo Plus's monthly price ($32) was readable.
Ooma Office
- On Essentials the desktop app cannot place calls and there is no texting; texting starts at 250 messages a month on Pro.
- AI transcription, CRM integrations, team chat and call queues need Pro Plus.
- The free toll-free number includes 500 inbound minutes a month, and calls to other countries are billed per minute.
- AI Receptionist and the AI Productivity Agent Bundle are add-ons priced through sales.
Key features
Grasshopper
- A second number on your phone
- Pick a local, toll-free or vanity number and use it through the mobile or desktop app, keeping business calls apart from a personal number.
- Shared inbox
- Calls, texts and voicemails sit in one thread per customer, and the inbox is shared so the whole team sees the same history.
- Extensions and call forwarding
- Forward calls to any number and add extensions for staff or departments: one on True Solo, three on Solo Plus and unlimited on Small Business.
- Recording and AI call summaries
- Call recording with transcription, plus call summaries and AI sentiment drawn from customer calls.
- Automated replies
- Instant Response sends a set text reply when a call is missed, and scheduled auto-replies cover hours when no one is working.
- Virtual fax
- Inbound faxes arrive by email and in the app, without a fax machine.
Ooma Office
- Virtual receptionist
- Greets callers with menus and custom greetings, answers questions such as opening hours and routes calls to people or departments.
- Calling across North America
- Unlimited calls to the US, Canada, Mexico and Puerto Rico, a direct number per user, one free toll-free number and free number porting.
- Desk phones and office features
- Works with IP desk phones, with intercom, overhead paging, call park, shared voicemail boxes and hot desking on Pro Plus.
- Texting
- Business texts from phones and computers with templates, scheduled and one-to-many messages: 250 a month on Pro and 1,000 on Pro Plus.
- Meetings and team chat
- Ooma Meetings video calls hold 25 people on Pro and 100 on Pro Plus, with screen sharing and recording; team chat comes with Pro Plus.
- AI add-ons
- Pro Plus transcribes and summarizes calls. AI Answering Service covers missed and after-hours calls from $14.99 per account a month.
Plans
Grasshopper
True Solo$14
per month, billed annually
One user, one local or toll-free number and one extension, with unlimited calls and texts.
Solo Plus$25
per month, billed annually ($32 billed monthly)
Unlimited users at no extra cost, one number and three extensions; more extensions cost $3 a month each.
Small Business$55
per month, billed annually
Unlimited users, four numbers and unlimited extensions, with advanced call routing and call tracking.
Ooma Office
Essentials$19.95
per user account / month, no contract
Unlimited calls in the US, Canada, Mexico and Puerto Rico, a virtual receptionist, the mobile app, one free toll-free number, fax and 10-person conference calls.
Pro$24.95
per user account / month, no contract
Adds calling from the desktop app, 250 texts a month, video meetings for 25, call recording and enhanced spam call blocking.
Pro Plus$29.95
per user account / month, no contract
Adds AI transcriptions and insights, CRM integrations, 1,000 texts a month, video meetings for 100, team chat, hot desking and call queues.
EnterpriseCustom
Adds SIP trunking, Microsoft Teams integration and direct routing, call center tools, advanced analytics and custom setup.
Ways to pay less
Grasshopper
- Annual discount
Annual savings over 20%
Grasshopper's pricing page says annual billing saves over 20%; its comparison page gives Solo Plus as $25 a month annually against $32 monthly.
Ooma Office
- Other savings
Free IP desk phones for a limited time
One free IP phone rental per user with a 1-year Pro or 3-year Office or Pro contract, or buy-one-get-one-free phones online with no contract.
