Nextiva
Business phone, texting and video with an optional AI receptionist
Nextiva report card
Fair · out of 4.0 · graded Oct 17, 2026
Best for phone, texts, video and web chat from one provider
Nextiva bundles calls, texts, video meetings and team chat, and its higher plans pull website chat, email and online reviews into the same inbox. Core is $15 a person a month for five, but only on a 12-month term. There's no free trial, and the two bigger plans are sold through a sales demo.
Who Nextiva is for
- Great if you also answer website chat and online reviews and want them in one inbox
- Handy when you're stuck in another provider's contract, since Switch and Save can give free months
- Good for offices on Linux, which Nextiva's desktop app runs on
Who Nextiva is not for
- Skip it if you want to try before paying, as there's no free trial of the phone plans
- Pricey if you pay monthly, at $23 for Core and $50 for Engage
- Tight if you need call recording or a toll-free number, as both are add-ons on Core
Why Nextiva gets a 2.2
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for money$15 a head for five on Core with a 12-month term, or $23 paid monthly. That's just over this category's cheaper quarter ($14). Recording, a toll-free number and fax are add-ons on Core, and Engage is $25, or $50 paid monthly.
- FFree plan and trialNo free plan and no free trial of the phone plans. Only the XBert AI Receptionist add-on has a 14-day trial.
- BFeaturesCalls with an auto-attendant, texts, video meetings, team chat and one inbox for calls, texts, email, social and reviews. Scale adds a call center and AI call notes. That's the whole job, though CRMs are add-ons on every plan.
- CEase of useNo App Store rating on record. Core is self-serve, but Engage and Scale go through a sales demo, and there are phone menus to build before you're running.
- APlatforms and integrationsWeb, Mac, Windows, Linux, iPhone and Android, more than most here, with Microsoft Teams, Salesforce, HubSpot, Outlook and Google Contacts.
What these grades rest on. Graded from this listing, whose facts were read from Nextiva's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/nextiva#review"><img src="https://toolgpa.com/badge/nextiva.svg" alt="Nextiva: 2.2 GPA on ToolGPA" width="196" height="56"></a>Where Nextiva stands among business phone systems
Nextiva's GPA of 2.2 is higher than 4 of the 19 other business phone systems we grade, and level with 3.
It stands best on platforms and integrations (A, above 9 of 19) and worst on free plan and trial (F, above 0).
Its paid plans start at $15 a month for each person, against a middle price of $19 for the category: 5 of the 16 others that charge start lower.
On features, ease of use and platforms it scores 3.0 out of 4. Nothing scores higher for less, though at least one tool matches that score at a lower price.
Each grade against the category
Every bar is all 20 business phone systems we grade, cut by the letter each got. Nextiva’s own letter is outlined.
- CValue for moneyAbove 3 of 19, level with 11
- FFree plan and trialAbove 0 of 19, level with 7
- BFeaturesAbove 10 of 19, level with 9
- CEase of useAbove 1 of 19, level with 11
- APlatforms and integrationsAbove 9 of 19, level with 10
Price against what you get
Each dot is one of 17 business phone systems. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Nextiva, or make your own?
Keep it
To replace Nextiva you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 12 of the 19 other business phone systems grade higher. It costs $180 a year.
What you could not
- Phone numbers and calls carried over the phone network.
- Video calls.
- Chat that a whole team counts on staying up.
- Texts from a business number, registered with the carriers.
- Speech turned into text you can trust.
- Apps for macOS, Windows, Linux, iOS and Android that stay in step with each other.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Microsoft Teams, Salesforce and HubSpot among them.
- AI features, unless you pay a model provider for each request yourself.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Nextiva’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Nextiva?
Nextiva is a cloud phone system for small and mid-sized businesses, with calling, business texting, video meetings and team chat in one app on desktop, mobile and the web. Higher plans add live chat, a toll-free number, a built-in call center and AI call notes, and an AI receptionist called XBert can answer calls, texts and chats as an add-on.
Nextiva is a paid product, starting at $15 per user / month, billed annually ($23 billed monthly). See every plan
Good for
- Small businesses that want phone, texting and video from one provider
- Teams leaving a phone contract that qualify for free months
- Businesses that also answer website chat and online reviews
Worth knowing
- Annual prices apply to new small businesses with 1-100 employees on a 12-month term; paid monthly, Core is $23 and Engage $50.
- On Core, call recording, a toll-free number, fax and Microsoft Teams are add-ons; Salesforce, HubSpot and other CRMs are add-ons on every plan.
- There is no free trial of the phone plans; Engage and Scale are offered through a demo with sales.
- Contact center plans, from $75 per agent a month, are a separate product line on the Enterprise tab.
Key features
- Calling and phone menus
- Unlimited calls with an auto-attendant and call menus on every plan. Smart call routing comes with Scale or with the call center add-on on Engage.
- Business texting
- Texts from the business number: 100 per user a month on Core, 500 on Engage and unlimited on Scale. Customers texting the team needs Engage.
- Video meetings and team chat
- Video calls with screen and file sharing and team messaging sit in the same app. Recording video meetings needs Engage or Scale.
- Shared inbox and reviews
- One inbox gathers calls, texts and email, with shared team email accounts and a set number of connected social media and online review accounts per plan.
- AI call notes on Scale
- Scale transcribes calls in real time, writes call notes and summaries, and suggests answers during calls. Other plans get voicemail transcription.
- XBert AI Receptionist
- An add-on that answers calls, texts and chats around the clock. It costs $99 a month for 100 AI conversations and has a 14-day free trial.
Nextiva pricing
- Starts at
- $15 per user / month, billed annually ($23 billed monthly)
- Free plan
- None
- Free trial
- None listed
| Plan | Price | What you get |
|---|---|---|
| Core | $15per user / month, billed annually ($23 billed monthly) | Calls, 100 texts per user a month, video meetings, team chat and phone menus. Annual price needs a 12-month term. |
| Engage | $25per user / month, billed annually ($50 billed monthly) | Adds call recording, a toll-free number with up to 2,000 minutes, 500 texts per user a month, live chat, fax and Microsoft Teams. Sold through sales. |
| Scale | $75per user / month, billed monthly or annually | Adds unlimited texts, real-time transcription, AI call notes and summaries, a built-in call center and smart routing. Sold through sales. |
Read from nextiva.com on Oct 17, 2026. Prices change, so confirm with Nextiva before you buy.
Ways to pay less
- Annual discountSave up to 50% with annual pricing
Nextiva's pricing page lists Core at $15 per user a month annually against $23 monthly, and Engage at $25 against $50.
Stated on nextiva.com - Other savingsSwitch and Save: up to 12 months free
Businesses under 200 employees leaving another provider's contract get free months matching its remaining term, with proof and a 12-month Core or Engage plan.
Stated on nextiva.com
Works with
- Microsoft Teams
- Salesforce
- HubSpot
- Outlook
- Google Contacts
- Active Directory
Nextiva alternatives
- Nextiva vs RingCentral
Free trial · from $20/mo
- Nextiva vs Dialpad
Free trial · from $15/mo
- Nextiva vs 8x8
Paid
- Nextiva vs Vonage Business Communications
From $19.99/mo
- Nextiva vs Ooma Office
From $19.95/mo
Common questions
Is Nextiva free?
No. Nextiva is a paid product, starting at $15 per user / month, billed annually ($23 billed monthly).
How much does Nextiva cost?
Nextiva lists 3 plans. Core: $15 per user / month, billed annually ($23 billed monthly). Engage: $25 per user / month, billed annually ($50 billed monthly). Scale: $75 per user / month, billed monthly or annually. Prices were read from nextiva.com on Oct 17, 2026.
What platforms does Nextiva work on?
Nextiva is available on Web, macOS, Windows, Linux, iOS and Android.
Does Nextiva offer any discounts?
Nextiva publicly lists the following: Save up to 50% with annual pricing; Switch and Save: up to 12 months free.
Is Nextiva open source?
Nextiva is not described as open source on its own site, as read on Oct 17, 2026.
What does Nextiva integrate with?
Nextiva's listing names Microsoft Teams, Salesforce, HubSpot, Outlook, Google Contacts and Active Directory. A listing names up to eight integrations, so it may connect to more.
Who makes Nextiva?
Nextiva is made by Nextiva.
What are the alternatives to Nextiva?
The closest alternatives to Nextiva in our directory are RingCentral, Dialpad, 8x8, Vonage Business Communications and Ooma Office. Each one has a side-by-side comparison with Nextiva.
How does Nextiva compare with other business phone systems?
Nextiva's GPA of 2.2 is higher than 4 of the 19 other business phone systems we grade, and level with 3. It stands best on platforms and integrations (A, above 9 of 19) and worst on free plan and trial (F, above 0).
Is Nextiva good value for money?
ToolGPA grades Nextiva C for value for money. Its paid plans start at $15 a month for each person, against a middle price of $19 for the category: 5 of the 16 others that charge start lower. On features, ease of use and platforms it scores 3.0 out of 4. Nothing scores higher for less, though at least one tool matches that score at a lower price.
Could I make my own version of Nextiva?
To replace Nextiva you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 12 of the 19 other business phone systems grade higher. It costs $180 a year. What you could not make: Phone numbers and calls carried over the phone network. Video calls. Chat that a whole team counts on staying up. Texts from a business number, registered with the carriers. This is a judgement from its listing. We have not built one.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 17, 2026.