The 800.com Insider’s Guide
Everything we know about 800.com in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
800.com
The Insider’s Guide
Toll-free, vanity and local business numbers with texting and AI
Every plan, grade, refund rule and rival among business phone systems, read from 800.com’s own pages.
Made by 800.com, LLC · checked Oct 17, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from 800.com’s own pages, its app-store listings and our grades. Every fact in it is on 800.com’s page too, where it is kept up to date. Checked Oct 17, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.8
GPA, above 0 of the 19 other business phone systems we grade
800.com sells toll-free, vanity and local business numbers that forward to existing phones or ring in its web dashboard and mobile apps, with texting, fax, call recording and call tracking. Plans are priced per account with a set number of numbers, users and minutes rather than per seat. AI receptionist plans and add-ons that summarize calls and identify callers are sold on top.
To get you started, here are 8 things to know about 800.com, taken from its own pages and our grades.
- 1
Best for toll-free and vanity numbers on your own phones
800.com is a place to get a toll-free or vanity number that rings your existing phones, with texting, fax, recording and call tracking on every plan.
- 2
Paid plans start at $19 a month
As its pricing page puts it: $19 per month for 1 user, billed annually ($23 billed monthly).
- 3
It runs on 3 platforms
Web, iOS and Android.
- 4
Toll-free, vanity and local numbers
Pick a new local, toll-free or vanity number or port an existing one in at no charge; vanity numbers take 3 to 5 days to activate.
- 5
Call forwarding and auto-attendant
Standard, sequential and simultaneous forwarding to any phone, extensions with custom greetings, call screening, or in-app calling in the browser and mobile app.
- 6
Business texting and fax
SMS and MMS with auto-replies and text campaigns from the business number, plus a fax number on every plan.
- 7
A 1.8 GPA, above 0 of 19
That is against the other business phone systems we grade, on value, the free plan, features, ease of use and platforms.
- 8
Keep it
To replace 800.com you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
800.com at a glance
- Pricing
- Paid, from $19 per month for 1 user, billed annually ($23 billed monthly)
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web, iOS, Android
- Made by
- 800.com, LLC
- Category
- Business Phone Systems
- Our grade
- 1.8 GPA, weak
The report card
Best for toll-free and vanity numbers on your own phones
800.com is a place to get a toll-free or vanity number that rings your existing phones, with texting, fax, recording and call tracking on every plan. One person pays $19 a month on yearly billing. A team of five needs Complete at $99, though, and there's no free trial.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | Priced per account, and five people need Complete at $99 a month billed yearly, about $19.80 a head, mid-pack for this category. Small Business is $49 but stops at 3 users. On your own, Startup is $19. |
| Free plan and trial | F | No free plan and no free trial. New plans have a 30-day money-back guarantee, but that isn't a trial. |
| Features | C | Toll-free, vanity and local numbers, forwarding, an auto-attendant, texting, fax, recording and call tracking. It does the number job fully, but minutes are capped on Startup and Complete, and transcripts and AI summaries are paid by the minute. |
| Ease of use | C | No App Store rating on record. Forwarding to your own phone is simple enough, but texting from local numbers needs 10DLC registration first. |
| Platforms and integrations | B | Web and iPhone and Android apps, with Zapier, Make, Slack, Looker, Microsoft Bookings, Google Ads and Microsoft Advertising, plus an API. No desktop app, so it tops out here. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who 800.com is for
- Great if you want a toll-free or vanity number ringing on phones you already own
- Handy when you need to see which ads and campaigns make the phone ring
- Good for owners who want an AI receptionist on the main number
Who it is not for
- Skip it if you handle health records, as 800.com says it isn't HIPAA compliant
- Tight if your team talks a lot on Complete, which includes 1,000 minutes a month
- Pricey if you want every call transcribed on Startup, at $0.10 a minute
Good to know
Good for
- Small businesses that want a toll-free or vanity number on existing phones
- Marketers tracking which ads and campaigns drive calls
- Owners who want an AI receptionist on their main number
Worth knowing
- Call transcription and 800 Intelligence cost $0.10 a minute on Startup and $0.04 on other plans; Enhanced Caller ID is $0.15 or $0.10 a minute.
- Texting from local numbers needs 10DLC registration: $4 and $15 one-time, then $2 or $10 a month. Toll-free numbers register free.
- AI receptionist plans are a separate line from $49 a month billed annually ($59 monthly) for 250 AI minutes, with extra minutes at $0.75.
- 800.com is not HIPAA compliant, serves calls from the US and Canada, and offers support weekdays 9 AM to 6 PM Eastern. New plans have a 30-day money-back guarantee.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$19
A month to start
800.com is a paid product, starting at $19 per month for 1 user, billed annually ($23 billed monthly).
Startup
$19
per month for 1 user, billed annually ($23 billed monthly)
1 number, 1,000 minutes and 120 texts a month, then $0.06 each. Call recording, voicemail transcription, an auto-attendant and call tracking.
Small Business
$49
per month for up to 3 users, billed annually ($59 billed monthly)
3 toll-free or local numbers, unlimited minutes (fair use), 500 texts a month and advanced call analytics. Extra minutes or texts are $0.04.
Complete
$99
per month, billed annually ($119 billed monthly)
5 numbers, unlimited users, 1,000 minutes and texts, 1,000 transcription and AI minutes, 500 AI Agent minutes and an AI receptionist.
Read from support.800.com on Oct 17, 2026.
Ways to pay less
Annual discount
Save 15% with annual billing
800.com's pricing guide says every plan saves 15% when billed annually: Startup is $19 a month ($228 a year) against $23 monthly.
Stated on support.800.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
Toll-free, vanity and local business numbers with texting and AI. Here is what it does, as its own site describes it, and what it covers: public API, AI features, transcription, business phone line, business texting.
Toll-free, vanity and local numbers, forwarding, an auto-attendant, texting, fax, recording and call tracking.
- Toll-free, vanity and local numbers
- Pick a new local, toll-free or vanity number or port an existing one in at no charge; vanity numbers take 3 to 5 days to activate.
- Call forwarding and auto-attendant
- Standard, sequential and simultaneous forwarding to any phone, extensions with custom greetings, call screening, or in-app calling in the browser and mobile app.
- Business texting and fax
- SMS and MMS with auto-replies and text campaigns from the business number, plus a fax number on every plan.
- Call tracking and analytics
- Call analytics and call tracking on every plan, with call recording and searchable call transcriptions.
- 800 Intelligence and Enhanced Caller ID
- Per-minute add-ons for AI call summaries, next steps and call scoring, and for caller details on incoming calls; Complete includes an allowance of both.
- AI Agents
- AI receptionists that answer calls 24/7, answer common questions, qualify leads and book appointments into a connected calendar.
Where it runs
- Web
- iOS
- Android
What it works with
- Zapier
- Make
- Slack
- Looker
- Microsoft Bookings
- Google Ads
- Microsoft Advertising
800.com is made by 800.com, LLC.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
0/19
Other business phone systems it is graded above
800.com's GPA of 1.8 is higher than 0 of the 19 other business phone systems we grade.
It stands best on platforms and integrations (B, above 0 of 19) and worst on free plan and trial (F, above 0).
Its paid plans start at $19 a month, against a middle price of $19 for the category: 8 of the 16 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 4 tools score higher and cost less.
Each grade against the category
Every bar is all 20 business phone systems we grade, cut by the letter each got. 800.com’s own letter is outlined.
- CValue for moneyAbove 3 of 19
- FFree plan and trialAbove 0 of 19
- CFeaturesAbove 0 of 19
- CEase of useAbove 1 of 19
- BPlatforms and integrationsAbove 0 of 19
Price against what you get
Each dot is one of 17 business phone systems. Further left costs less; higher up scores better on features, ease of use and platforms. 800.com is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace 800.com you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 19 of the 19 other business phone systems grade higher. It costs $228 a year.
What you could not
- Phone numbers and calls carried over the phone network.
- Texts from a business number, registered with the carriers.
- Speech turned into text you can trust.
- A real app for iOS and Android. Something home-made would be a web page.
- It plugs into other products, Zapier, Make and Slack among them, and has an API.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. 800.com’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Grasshopper, Ooma Office, Quo, Talkroute and Unitel Voice
The 5 tools 800.com is most often weighed against, with where each one differs from it.
- 3.0GPA
Grasshopper
Free trial · from $14/mo
Virtual business number on your own phone, priced per account.
- Only 800.com lists a web app.
- Only Grasshopper lists macOS and Windows apps.
- Grasshopper also covers shared inbox.
- 2.4GPA
Ooma Office
From $19.95/mo
Small business phone system with a virtual receptionist, no contract.
- Only 800.com lists a web app.
- Only Ooma Office lists macOS and Windows apps.
- Only Ooma Office lists a browser extension.
- 2.8GPA
Quo
Free trial · from $15/mo
Business phone app for calls and texts on shared team numbers.
- Only Quo lists macOS and Windows apps.
- Quo also covers shared inbox and AI support agent.
- 2.6GPA
Talkroute
Free trial · from $19/mo
Virtual phone system with call menus, texting and video meetings.
- Only Talkroute lists macOS, Windows and Linux apps.
- 800.com also covers transcription.
- Talkroute also covers video calls.
- 2.2GPA
Unitel Voice
From $6.99/mo
Virtual phone system for small US businesses with flat monthly plans.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
14
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is 800.com free?
No. 800.com is a paid product, starting at $19 per month for 1 user, billed annually ($23 billed monthly).
How much does 800.com cost?
800.com lists 3 plans. Startup: $19 per month for 1 user, billed annually ($23 billed monthly).
What platforms does 800.com work on?
800.com is available on Web, iOS and Android.
Does 800.com offer any discounts?
800.com publicly lists the following: Save 15% with annual billing.
Does 800.com have a Windows app?
No Windows app was listed when its pages were read on Oct 17, 2026. 800.com is listed for Web, iOS and Android.
Does 800.com have a macOS app?
No macOS app was listed when its pages were read on Oct 17, 2026. 800.com is listed for Web, iOS and Android.
Is 800.com open source?
800.com is not described as open source on its own site, as read on Oct 17, 2026.
Does 800.com have an API?
Yes. 800.com offers a public API, according to its own site.
What does 800.com integrate with?
800.com's listing names Zapier, Make, Slack, Looker, Microsoft Bookings, Google Ads and Microsoft Advertising.
Who makes 800.com?
800.com is made by 800.com, LLC.
What are the alternatives to 800.com?
The closest alternatives to 800.com in our directory are Grasshopper, Ooma Office, Quo, Talkroute and Unitel Voice.
How does 800.com compare with other business phone systems?
800.com's GPA of 1.8 is higher than 0 of the 19 other business phone systems we grade.
Is 800.com good value for money?
ToolGPA grades 800.com C for value for money. Its paid plans start at $19 a month, against a middle price of $19 for the category: 8 of the 16 others that charge start lower.
Could I make my own version of 800.com?
To replace 800.com you would be making phone numbers and calls carried over the phone network.
Where this guide comes from
The prices, plans, platforms and features were read from 800.com’s own pages on Oct 17, 2026, and the grades were given on Oct 17, 2026. Graded from this listing, whose facts were read from 800.com's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by 800.com, LLC. Prices change, so check 800.com before you buy.
- support.800.com/en-us/hc/articles/47533183463949-800-com-pricing-plans-features
- support.800.com/en-us/hc/articles/47534876054285-800-com-ai-agents-pricing-plans-features
- support.800.com/en-us/hc/articles/5784542015885-overview-of-plans-and-billing
- support.800.com/en-us/hc/articles/34101094504077-sms-verification-fees-for-local-toll-free-and-10dlc
- support.800.com/en-us/hc/articles/38140767010701-how-to-enable-in-app-calling
- support.800.com/en-us/hc/articles/360001158232-is-800-com-hipaa-compliant
- support.800.com/en-us/hc/articles/360001158452-can-i-use-your-service-if-i-live-in-canada
- apps.apple.com/us/app/800-com/id1466825309
- play.google.com/store/apps/details?id=com.eighthundred
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
1,880
Tools graded, in 47 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
ToolGPA is free to read. It may earn a commission from affiliate links and it works with sponsors, but anything paid for is labelled and no one can pay for a grade. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
1,880
tools graded
47
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- 800.com, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/800-com
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "800.com: The Insider's Guide", checked Oct 17, 2026. https://toolgpa.com/tools/800-com
Know someone choosing between business phone systems?
Send them this guide: toolgpa.com/tools/800-com/guide
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See our other guides
The best-graded business phone systems after 800.com, each with an Insider's Guide of its own.
- Business Phone Systems Insider's GuideEvery one of the 20 business phone systems we grade, compared
- Grasshopper Insider's GuideVirtual business number on your own phone, priced per account3.0 GPA
- RingCentral Insider's GuideCloud phone system with texting, fax, video meetings and team chat3.0 GPA
- Dialpad Insider's GuideAI business phone with live call transcripts and call summaries2.8 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what 800.com’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. ToolGPA uses affiliate links and may earn a commission from them, and it works with sponsors; anything paid for is labelled, and no one can pay for a grade. 800.com is a trademark of its owner, and this guide is not made, paid for or approved by 800.com, LLC. Prices and plans change: check 800.com before you buy.