CloudTalk vs Kixie
We give CloudTalk a 2.4 GPA and Kixie a 2.2, out of 4.0. CloudTalk grades higher on features and platforms. Kixie grades higher on value for money. They get the same grade on the free plan and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
CloudTalk
Cloud call center phone system with dialers and AI voice agents
How we grade them
| 2.4GPACloudTalkFair | 2.2GPAKixieFair | |
|---|---|---|
| Value for money | D$25 a head for five on Starter, billed yearly ($34 monthly), past this category's dearer quarter ($19.99). And Starter has no texting, phone menu or integrations: those start on Essential at $29, where the category's dearest tenth begins. Numbers are extra, from $6. | CNo published prices: the pricing page lists three plans, and Kixie's own fact page says per-seat prices are quoted per team. With no figure it sits at the ordinary grade, and there's no per-head cost for five to give. |
| Free plan and trial | CA 14-day free trial with no credit card needed and 50 AI Voice Agent minutes. No free plan. | CA 7-day free trial with no credit card needed. No free plan. |
| Features | BNumbers in 160-plus countries, queues, IVR, a call flow builder, SMS, MMS and WhatsApp, power and parallel dialers, and AI voice agents. It covers the whole job, though AI transcripts and the parallel dialer are paid add-ons, and the power dialer is too below Expert. | CCalls and texts that sync both ways with your CRM, IVR, queues, recording, live coaching and a power dialer. It does the sales calling job fully, but that's narrower than a full phone system, and the AI extras are paid add-ons. |
| Ease of use | CNo App Store rating on record. You'll be building call flows, queues and routing before the team's up and running, which takes a while. | CNo App Store rating on record. You'll need to connect your CRM and set up dial lists before it earns its keep. |
| Platforms and integrations | AWeb, Mac, Windows, Linux, iPhone and Android. From Essential there are 95-plus CRM and help desk integrations, such as Zoho CRM, Slack, Intercom and Front, plus an API and webhooks; Salesforce needs Expert. | BA Chrome extension and a web dashboard, with HubSpot, Salesforce, Pipedrive, Zoho, Zapier and a developer API. No desktop or phone apps on record. |
| Best for | call centers that route calls through queues | sales reps dialing from inside their CRM |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: CloudTalk and Kixie. How we grade
Where they differ
- Only CloudTalk lists macOS, Windows, Linux, iOS and Android apps.
- Only Kixie lists a browser extension.
- CloudTalk also covers transcription.
At a glance
| CloudTalk | Kixie | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $25 per user / month, billed annually ($34 billed monthly) | Not published |
| Free plan | None | None |
| Free trial | 14-day free trial with 50 AI Voice Agent minutes, no credit card required | 7-day free trial, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| Linux | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | CloudTalk | Kixie |
| Price read from | cloudtalk.io | Not confirmed |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
CloudTalk
- Support and sales teams that route calls through queues and IVR
- Outbound teams that want power or parallel dialing
- Companies calling the US and Canada a lot
Kixie
- Inside sales and SDR teams making many calls from a CRM
- HubSpot, Salesforce, Pipedrive or Zoho users who want calls logged automatically
- US and Canada teams that want unlimited minutes
Worth knowing
CloudTalk
- Expert needs at least 3 users. Annual billing comes with a 12-month commitment, and CloudTalk gives no refunds for unused time.
- Phone numbers are charged on top of the plan; a US number starts at $6 a month.
- Texting starts on Essential, and WhatsApp, the Salesforce integration and phone support need Expert.
- AI Voice Agents are a separate purchase from $99 a month for 200 minutes, after 50 free minutes in the first month.
Kixie
- Kixie publishes no plan prices: the pricing page lists three plans, and its own fact page says per-seat prices are quoted per team.
- AI Human Voice Detection is limited to the Multi-Line PowerDialer plan and is sold as a premium add-on.
- ConnectionBoost, Conversation Intelligence and Do Not Call compliance are add-ons on top of a plan.
- Kixie's pages name a Chrome extension and a web dashboard but list no desktop or mobile apps.
Key features
CloudTalk
- Numbers in 160+ countries
- Local numbers in more than 160 countries, plus toll-free numbers and porting. A US number costs from $6 a month on top of the plan.
- Call flow designer and IVR
- A visual call flow builder, ring groups and queues on every plan; IVR, skill-based and time-based routing start on Essential.
- Power and parallel dialers
- A power dialer is included on Expert or $15 per user a month on other plans; a parallel dialer that rings up to 10 lines is $39 per user a month.
- SMS, MMS and WhatsApp
- Texting from the Essential plan, and inbound and outbound WhatsApp on Expert.
- AI Conversation Intelligence
- An add-on with call transcripts, summaries, topic tracking, sentiment and call scoring, from $9 per user a month billed annually.
- AI Voice Agents
- AI receptionists and specialist agents that answer and place calls in 70+ languages, sold as monthly minute bundles.
Kixie
- PowerDialer
- A list-based outbound dialer that calls one line at a time or, on the Multi-Line PowerDialer plan, up to four lines at once.
- Two-way CRM integration
- Calls, texts, dispositions and recordings sync with HubSpot, Salesforce, Pipedrive, Zoho and others, and unknown callers become new CRM contacts.
- Business SMS and team inbox
- One-to-one and templated texts from a business number, a shared SMS inbox for the team, and automatic texts sent after a call outcome.
- Inbound call center tools
- IVR auto-attendant, ring groups, call queues with callback, rule-based routing and find-me/follow-me on every plan.
- Live coaching and reporting
- Managers can listen, whisper or barge into live calls, and dashboards show call volume, connection rates and leaderboards.
- ConnectionBoost and voicemail drop
- Local presence numbers and spam-label protection aim to raise answer rates, and voicemail drop leaves a recorded message in one click.
Plans
CloudTalk
Starter$25
per user / month, billed annually ($34 billed monthly)
Unlimited US and Canada calls (fair use), free inbound calls, call recording, ring groups, call queues and a visual call flow builder. No SMS or integrations.
Essential$29
per user / month, billed annually ($39 billed monthly)
Adds IVR and skill-based routing, business hours, SMS and MMS, agent reporting, 95+ CRM and help desk integrations, the API and webhooks.
Expert$49
per user / month, billed annually ($69 billed monthly)
Minimum 3 users. Adds the power dialer, WhatsApp, VIP queues, live monitoring, wallboards, Salesforce integration and phone support.
Kixie
Pricing could not be confirmed. See kixie.com.
Ways to pay less
CloudTalk
- Annual discount
About 30% off with annual billing
CloudTalk's pricing page says paying annually saves the equivalent of 3+ months, about 30%: Starter is $25 a month billed annually against $34 monthly.
Kixie
No public discounts listed.
