Dialpad vs Kixie
We give Dialpad a 2.8 GPA and Kixie a 2.2, out of 4.0. Dialpad grades higher on features, ease of use and platforms. They get the same grade on value for money and the free plan.
Price, platforms and features side by side. The table says where each price was read and when.
Dialpad
AI business phone with live call transcripts and call summaries
How we grade them
| 2.8GPADialpadGood | 2.2GPAKixieFair | |
|---|---|---|
| Value for money | C$15 a head for five on Standard, billed yearly. That's just over this category's cheaper quarter ($14), and it includes the live transcripts and AI summaries. Monthly billing jumps to $27, and CRM links need Pro at $25. | CNo published prices: the pricing page lists three plans, and Kixie's own fact page says per-seat prices are quoted per team. With no figure it sits at the ordinary grade, and there's no per-head cost for five to give. |
| Free plan and trial | CA 14-day free trial of Dialpad Connect, and no free plan. The listing doesn't say whether the trial needs a card. | CA 7-day free trial with no credit card needed. No free plan. |
| Features | BUnlimited US and Canada calls, texting, team messaging, video meetings, phone menus with several ways to route calls, and transcripts and summaries on every call. It covers the whole job. Fax and extra numbers are add-ons. | CCalls and texts that sync both ways with your CRM, IVR, queues, recording, live coaching and a power dialer. It does the sales calling job fully, but that's narrower than a full phone system, and the AI extras are paid add-ons. |
| Ease of use | B4.6 from about 4,600 App Store ratings. Good, and a notch below the very best-rated phone apps here. | CNo App Store rating on record. You'll need to connect your CRM and set up dial lists before it earns its keep. |
| Platforms and integrations | AWindows and Mac apps, iPhone and Android, a web app, a Chrome extension and desk phones, plus Google Workspace, Microsoft 365, Teams, Salesforce, HubSpot, Zendesk and Slack. | BA Chrome extension and a web dashboard, with HubSpot, Salesforce, Pipedrive, Zoho, Zapier and a developer API. No desktop or phone apps on record. |
| Best for | calls that transcribe and summarize themselves | sales reps dialing from inside their CRM |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Dialpad and Kixie. How we grade
Where they differ
- Only Dialpad lists macOS, Windows, iOS and Android apps.
- Dialpad also covers transcription, team chat and video calls.
At a glance
| Dialpad | Kixie | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $15 per user / month, billed annually ($27 billed monthly) | Not published |
| Free plan | None | None |
| Free trial | 14-day free trial of Dialpad Connect | 7-day free trial, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | Dialpad, Inc. | Kixie |
| Price read from | dialpad.com | Not confirmed |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
Dialpad
- Teams that want every call transcribed and summarized automatically
- Small businesses starting on a low per-user price
- Companies that may later add a contact center or sales dialer
Kixie
- Inside sales and SDR teams making many calls from a CRM
- HubSpot, Salesforce, Pipedrive or Zoho users who want calls logged automatically
- US and Canada teams that want unlimited minutes
Worth knowing
Dialpad
- CRM integrations need the Pro plan or above, as do 24/7 support and managing more than one office.
- Extra local or toll-free numbers and internet fax are optional add-ons on every plan.
- The contact center (Dialpad Support, from $89 per user a month) and sales dialer (Dialpad Sell, from $39) are separate products.
- Monthly billing costs more: $27 instead of $15 for Standard and $35 instead of $25 for Pro.
Kixie
- Kixie publishes no plan prices: the pricing page lists three plans, and its own fact page says per-seat prices are quoted per team.
- AI Human Voice Detection is limited to the Multi-Line PowerDialer plan and is sold as a premium add-on.
- ConnectionBoost, Conversation Intelligence and Do Not Call compliance are add-ons on top of a plan.
- Kixie's pages name a Chrome extension and a web dashboard but list no desktop or mobile apps.
Key features
Dialpad
- Business calling
- Every user gets a direct line with unlimited calling in the US and Canada, voicemail transcribed to email, call forwarding and changeable caller ID.
- Live transcripts and AI Recaps
- Calls are transcribed in real time, and AI Recaps summarize each call and meeting with decisions and action items once it ends.
- Texting and team messaging
- Business SMS and topic-based team messaging with threads and file sharing sit in the same app as calls.
- Call routing
- Departments with phone menus, simultaneous ringing, round-robin and longest-idle routing, and open, closed and holiday hours.
- Dialpad Meetings
- Video meetings inside the same workspace. Dial-in numbers, larger meetings and toll-free meeting lines are add-ons.
- Apps on every device
- Desktop apps for Windows and Mac, iOS and Android apps, a progressive web app, a Chrome extension and certified desk phones.
Kixie
- PowerDialer
- A list-based outbound dialer that calls one line at a time or, on the Multi-Line PowerDialer plan, up to four lines at once.
- Two-way CRM integration
- Calls, texts, dispositions and recordings sync with HubSpot, Salesforce, Pipedrive, Zoho and others, and unknown callers become new CRM contacts.
- Business SMS and team inbox
- One-to-one and templated texts from a business number, a shared SMS inbox for the team, and automatic texts sent after a call outcome.
- Inbound call center tools
- IVR auto-attendant, ring groups, call queues with callback, rule-based routing and find-me/follow-me on every plan.
- Live coaching and reporting
- Managers can listen, whisper or barge into live calls, and dashboards show call volume, connection rates and leaderboards.
- ConnectionBoost and voicemail drop
- Local presence numbers and spam-label protection aim to raise answer rates, and voicemail drop leaves a recorded message in one click.
Plans
Dialpad
Standard$15
per user / month, billed annually ($27 billed monthly)
Unlimited US and Canada calling, texting, team messaging, video meetings, real-time transcripts and AI call summaries.
Pro$25
per user / month, billed annually ($35 billed monthly)
Adds CRM and helpdesk integrations, 24/7 support, management of several offices and automatic recording on shared lines.
EnterpriseCustom
Adds single sign-on, user access controls, unlimited office locations and a 99.9% uptime commitment. Sold through sales.
Kixie
Pricing could not be confirmed. See kixie.com.
Ways to pay less
Dialpad
- Annual discount
Lower price with annual billing
Dialpad's pricing page lists Standard at $15 per user a month billed annually against $27 billed monthly, and Pro at $25 against $35.
- Nonprofit
30% off for nonprofits
Through the Nonprofit Support Program, selected nonprofits in the US or Canada may get 30% off Dialpad billed annually, on up to 50 seats.
- Startups
Dialpad for Startups
Dialpad for Good offers free seats and discounts to startups through partner accelerators, incubators and investors.
Kixie
No public discounts listed.
