The CloudTalk Insider’s Guide
Everything we know about CloudTalk in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
CloudTalk
The Insider’s Guide
Cloud call center phone system with dialers and AI voice agents
Every plan, grade, refund rule and rival among business phone systems, read from CloudTalk’s own pages.
Made by CloudTalk · checked Oct 17, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from CloudTalk’s own pages, its app-store listings and our grades. Every fact in it is on CloudTalk’s page too, where it is kept up to date. Checked Oct 17, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.4
GPA, above 8 of the 19 other business phone systems we grade
CloudTalk is a cloud phone system for sales and support teams, with numbers in more than 160 countries, call queues, IVR and a visual call flow builder. US plans include unlimited calling to the US and Canada. Dialers, AI call transcripts and AI voice agents that answer calls are sold as add-ons or come with the top plan.
To get you started, here are 9 things to know about CloudTalk, taken from its own pages and our grades.
You'll be building call flows, queues and routing before the team's up and running, which takes a while.
- 1
Best for call centers that route calls through queues
CloudTalk is a call center phone system: numbers in 160-plus countries, queues, a visual call flow builder and dialers for sales teams.
- 2
Paid plans start at $25 a month for each person
As its pricing page puts it: $25 per user / month, billed annually ($34 billed monthly).
- 3
You can try it first
14-day free trial with 50 AI Voice Agent minutes, no credit card required
- 4
It runs on 6 platforms
Web, macOS, Windows, Linux, iOS and Android.
- 5
Numbers in 160+ countries
Local numbers in more than 160 countries, plus toll-free numbers and porting. A US number costs from $6 a month on top of the plan.
- 6
Call flow designer and IVR
A visual call flow builder, ring groups and queues on every plan; IVR, skill-based and time-based routing start on Essential.
- 7
Power and parallel dialers
A power dialer is included on Expert or $15 per user a month on other plans; a parallel dialer that rings up to 10 lines is $39 per user a month.
- 8
A 2.4 GPA, above 8 of 19
That is against the other business phone systems we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace CloudTalk you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
CloudTalk at a glance
- Pricing
- Free trial, from $25 per user / month, billed annually ($34 billed monthly)
- Free plan
- No
- Free trial
- 14-day free trial with 50 AI Voice Agent minutes, no credit card required
- Runs on
- Web, macOS, Windows, Linux, iOS, Android
- Made by
- CloudTalk
- Category
- Business Phone Systems
- Our grade
- 2.4 GPA, fair
The report card
Best for call centers that route calls through queues
CloudTalk is a call center phone system: numbers in 160-plus countries, queues, a visual call flow builder and dialers for sales teams. Starter is $25 a person a month billed yearly, but texting, phone menus and integrations all wait for Essential at $29. Numbers cost extra too, from $6 a month for a US one.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | $25 a head for five on Starter, billed yearly ($34 monthly), past this category's dearer quarter ($19.99). And Starter has no texting, phone menu or integrations: those start on Essential at $29, where the category's dearest tenth begins. Numbers are extra, from $6. |
| Free plan and trial | C | A 14-day free trial with no credit card needed and 50 AI Voice Agent minutes. No free plan. |
| Features | B | Numbers in 160-plus countries, queues, IVR, a call flow builder, SMS, MMS and WhatsApp, power and parallel dialers, and AI voice agents. It covers the whole job, though AI transcripts and the parallel dialer are paid add-ons, and the power dialer is too below Expert. |
| Ease of use | C | No App Store rating on record. You'll be building call flows, queues and routing before the team's up and running, which takes a while. |
| Platforms and integrations | A | Web, Mac, Windows, Linux, iPhone and Android. From Essential there are 95-plus CRM and help desk integrations, such as Zoho CRM, Slack, Intercom and Front, plus an API and webhooks; Salesforce needs Expert. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who CloudTalk is for
- Great if your team works call queues and wants a visual call flow
- Handy when you call the US and Canada a lot, with unlimited calling included
- Good for outbound teams that want a power or parallel dialer
Who it is not for
- Tight if you're on Starter and need texts or a CRM link, as both start on Essential
- Pricey if you add the extras: power dialer $15, parallel dialer $39, AI transcripts from $9 a person
- Not for you if you might leave early on yearly billing, a 12-month commitment with no refunds
Good to know
Good for
- Support and sales teams that route calls through queues and IVR
- Outbound teams that want power or parallel dialing
- Companies calling the US and Canada a lot
Worth knowing
- Expert needs at least 3 users. Annual billing comes with a 12-month commitment, and CloudTalk gives no refunds for unused time.
- Phone numbers are charged on top of the plan; a US number starts at $6 a month.
- Texting starts on Essential, and WhatsApp, the Salesforce integration and phone support need Expert.
- AI Voice Agents are a separate purchase from $99 a month for 200 minutes, after 50 free minutes in the first month.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$25
A month to start, for each person
CloudTalk is a paid product with a free trial, starting at $25 per user / month, billed annually ($34 billed monthly).
Starter
$25
per user / month, billed annually ($34 billed monthly)
Unlimited US and Canada calls (fair use), free inbound calls, call recording, ring groups, call queues and a visual call flow builder. No SMS or integrations.
Essential
$29
per user / month, billed annually ($39 billed monthly)
Adds IVR and skill-based routing, business hours, SMS and MMS, agent reporting, 95+ CRM and help desk integrations, the API and webhooks.
Expert
$49
per user / month, billed annually ($69 billed monthly)
Minimum 3 users. Adds the power dialer, WhatsApp, VIP queues, live monitoring, wallboards, Salesforce integration and phone support.
Trying it first
14-day free trial with 50 AI Voice Agent minutes, no credit card required
Read from cloudtalk.io on Oct 17, 2026.
Ways to pay less
Annual discount
About 30% off with annual billing
CloudTalk's pricing page says paying annually saves the equivalent of 3+ months, about 30%: Starter is $25 a month billed annually against $34 monthly.
Stated on cloudtalk.io
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
6
Places it runs: Web, macOS, Windows, Linux, iOS and Android
Cloud call center phone system with dialers and AI voice agents. Here is what it does, as its own site describes it, and what it covers: public API, AI features, transcription, business phone line, business texting.
It covers the whole job, though AI transcripts and the parallel dialer are paid add-ons, and the power dialer is too below Expert.
- Numbers in 160+ countries
- Local numbers in more than 160 countries, plus toll-free numbers and porting. A US number costs from $6 a month on top of the plan.
- Call flow designer and IVR
- A visual call flow builder, ring groups and queues on every plan; IVR, skill-based and time-based routing start on Essential.
- Power and parallel dialers
- A power dialer is included on Expert or $15 per user a month on other plans; a parallel dialer that rings up to 10 lines is $39 per user a month.
- SMS, MMS and WhatsApp
- Texting from the Essential plan, and inbound and outbound WhatsApp on Expert.
- AI Conversation Intelligence
- An add-on with call transcripts, summaries, topic tracking, sentiment and call scoring, from $9 per user a month billed annually.
- AI Voice Agents
- AI receptionists and specialist agents that answer and place calls in 70+ languages, sold as monthly minute bundles.
Where it runs
- Web
- macOS
- Windows
- Linux
- iOS
- Android
What it works with
- Salesforce
- Zoho CRM
- Microsoft Teams
- Slack
- Intercom
- Front
- GoHighLevel
- Greenhouse
CloudTalk is made by CloudTalk.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
8/19
Other business phone systems it is graded above
CloudTalk's GPA of 2.4 is higher than 8 of the 19 other business phone systems we grade, and level with 4.
It stands best on platforms and integrations (A, above 9 of 19) and worst on value for money (D, above 0).
Its paid plans start at $25 a month for each person, against a middle price of $19 for the category: 14 of the 16 others that charge start lower.
On features, ease of use and platforms it scores 3.0 out of 4. 5 tools score higher and cost less.
Each grade against the category
Every bar is all 20 business phone systems we grade, cut by the letter each got. CloudTalk’s own letter is outlined.
- DValue for moneyAbove 0 of 19
- CFree plan and trialAbove 8 of 19
- BFeaturesAbove 10 of 19
- CEase of useAbove 1 of 19
- APlatforms and integrationsAbove 9 of 19
Price against what you get
Each dot is one of 17 business phone systems. Further left costs less; higher up scores better on features, ease of use and platforms. CloudTalk is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace CloudTalk you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
It costs $300 a year.
What you could not
- Phone numbers and calls carried over the phone network.
- Texts from a business number, registered with the carriers.
- Speech turned into text you can trust.
- Apps for macOS, Windows, Linux, iOS and Android that stay in step with each other.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Salesforce, Zoho CRM and Microsoft Teams among them, and has an API.
- AI features, unless you pay a model provider for each request yourself.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. CloudTalk’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Aircall, JustCall, Dialpad, RingCentral and Kixie
The 5 tools CloudTalk is most often weighed against, with where each one differs from it.
- 2.6GPA
Aircall
Free trial · from $30/mo
Cloud phone system for sales and support teams, with AI voice agents.
- Only CloudTalk lists a Linux app.
- Only Aircall lists a browser extension.
- Aircall also covers shared inbox and AI support agent.
- 2.4GPA
JustCall
Free trial · from $29/mo
Cloud phone and SMS system for sales and support teams.
- Only CloudTalk lists a Linux app.
- 2.8GPA
Dialpad
Free trial · from $15/mo
AI business phone with live call transcripts and call summaries.
- Only CloudTalk lists a Linux app.
- Only Dialpad lists a browser extension.
- Dialpad also covers team chat and video calls.
- 3.0GPA
RingCentral
Free trial · from $20/mo
Cloud phone system with texting, fax, video meetings and team chat.
- Only CloudTalk lists a Linux app.
- RingCentral also covers team chat and video calls.
- 2.2GPA
Kixie
Free trial
Calling and texting platform for sales teams that work in a CRM.
- Only CloudTalk lists macOS, Windows, Linux, iOS and Android apps.
- Only Kixie lists a browser extension.
- CloudTalk also covers transcription.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
12
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is CloudTalk free?
No, CloudTalk is a paid product, but you can try it first. 14-day free trial with 50 AI Voice Agent minutes, no credit card required.
How much does CloudTalk cost?
CloudTalk lists 3 plans. Starter: $25 per user / month, billed annually ($34 billed monthly).
What platforms does CloudTalk work on?
CloudTalk is available on Web, macOS, Windows, Linux, iOS and Android.
Does CloudTalk offer any discounts?
CloudTalk publicly lists the following: About 30% off with annual billing.
Is CloudTalk open source?
CloudTalk is not described as open source on its own site, as read on Oct 17, 2026.
Does CloudTalk have an API?
Yes. CloudTalk offers a public API, according to its own site.
What does CloudTalk integrate with?
CloudTalk's listing names Salesforce, Zoho CRM, Microsoft Teams, Slack, Intercom, Front, GoHighLevel and Greenhouse.
Who makes CloudTalk?
CloudTalk is made by CloudTalk.
What are the alternatives to CloudTalk?
The closest alternatives to CloudTalk in our directory are Aircall, JustCall, Dialpad, RingCentral and Kixie.
How does CloudTalk compare with other business phone systems?
CloudTalk's GPA of 2.4 is higher than 8 of the 19 other business phone systems we grade, and level with 4.
Is CloudTalk good value for money?
ToolGPA grades CloudTalk D for value for money. Its paid plans start at $25 a month for each person, against a middle price of $19 for the category: 14 of the 16 others that charge start lower.
Could I make my own version of CloudTalk?
To replace CloudTalk you would be making phone numbers and calls carried over the phone network.
Where this guide comes from
The prices, plans, platforms and features were read from CloudTalk’s own pages on Oct 17, 2026, and the grades were given on Oct 17, 2026. Graded from this listing, whose facts were read from CloudTalk's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by CloudTalk. Prices change, so check cloudtalk.io before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
1,880
Tools graded, in 47 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
ToolGPA is free to read. It may earn a commission from affiliate links and it works with sponsors, but anything paid for is labelled and no one can pay for a grade. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
1,880
tools graded
47
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- CloudTalk, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/cloudtalk
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "CloudTalk: The Insider's Guide", checked Oct 17, 2026. https://toolgpa.com/tools/cloudtalk
Know someone choosing between business phone systems?
Send them this guide: toolgpa.com/tools/cloudtalk/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded business phone systems after CloudTalk, each with an Insider's Guide of its own.
- Business Phone Systems Insider's GuideEvery one of the 20 business phone systems we grade, compared
- Grasshopper Insider's GuideVirtual business number on your own phone, priced per account3.0 GPA
- RingCentral Insider's GuideCloud phone system with texting, fax, video meetings and team chat3.0 GPA
- Dialpad Insider's GuideAI business phone with live call transcripts and call summaries2.8 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what CloudTalk’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. ToolGPA uses affiliate links and may earn a commission from them, and it works with sponsors; anything paid for is labelled, and no one can pay for a grade. CloudTalk is a trademark of its owner, and this guide is not made, paid for or approved by CloudTalk. Prices and plans change: check cloudtalk.io before you buy.