The Broadvoice Insider’s Guide
Everything we know about Broadvoice in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Broadvoice
The Insider’s Guide
Business phone seats, cloud contact center and AI agents
Every plan, grade, refund rule and rival among business phone systems, read from Broadvoice’s own pages.
Made by Broadvoice · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Broadvoice’s own pages, its app-store listings and our grades. Every fact in it is on Broadvoice’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.0
GPA, above 28 of the 77 other business phone systems we grade
Broadvoice sells a business phone service in three per-user tiers, a cloud contact center called GoContact priced per agent, and AI voice agents sold by quote. The phone tiers range from a metered seat to unlimited calling with recording, video and integrations.
To get you started, here are 8 things to know about Broadvoice, taken from its own pages and our grades.
Seats, numbers, routing and a contact center need configuring, and plans are quoted.
- 1
Best for business phone seats with a contact center
Broadvoice sells business phone seats and a cloud contact center with AI agents.
- 2
Paid plans start at $10 a month for each person
As its pricing page puts it: $10 per user / month (billing basis not stated).
- 3
It runs on 3 platforms
Web, iOS and Android.
- 4
Business phone seats
Call forwarding, find me follow me, hot desking, voicemail to email, a web portal and a mobile app for iPhone and Android.
- 5
Calling tiers
Metered seats pay per minute; Standard and Pro include unlimited domestic calling and no-cost SMS.
- 6
Cloud contact center
GoContact covers inbound voice, outbound dialers, email, ticketing, web chat, quality management and reporting.
- 7
A 2.0 GPA, above 28 of 77
That is against the other business phone systems we grade, on value, the free plan, features, ease of use and platforms.
- 8
Keep it
To replace Broadvoice you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
Broadvoice at a glance
- Pricing
- Paid, from $10 per user / month (billing basis not stated)
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web, iOS, Android
- Made by
- Broadvoice
- Category
- Business Phone Systems
- Our grade
- 2.0 GPA, fair
The report card
Best for business phone seats with a contact center
Broadvoice sells business phone seats and a cloud contact center with AI agents. The $10 Metered seat charges $0.029 a minute for calls, the unlimited seat is $18, every plan button is a request for a quote and the page doesn't say whether prices are billed monthly or yearly.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | The $10 Metered seat charges $0.029 a minute for domestic calls. Unlimited domestic calling starts at $18 a user, in the middle of this category's range, and the billing basis isn't stated. |
| Free plan and trial | F | No free plan or trial is listed, and the FAQ says a structured proof of concept beats a self-serve trial. |
| Features | B | Phone seats, unlimited calling, a softphone app, a cloud contact center with dialers and quality management, and AI agents. The listing shows no gap in the core phone job. |
| Ease of use | C | No store rating on record. Seats, numbers, routing and a contact center need configuring, and plans are quoted. |
| Platforms and integrations | B | Web, iPhone and Android, with CRM links to Salesforce and Microsoft Dynamics. No desktop app is named. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Broadvoice is for
- Fits if you want a pay-per-minute seat for staff who barely use the phone
- Works for teams that want a contact center from the same company as their phones
Who it is not for
- Pricey if your staff make lots of calls on the $10 Metered seat, with $0.029 a minute and $0.01 a text
- Watch out: every plan button is a request for a quote
- Watch out: the pricing page doesn't say whether per-user prices assume monthly or yearly billing
- Watch out: the Call Center add-on is $40, and outbound power and progressive dialing need approval
- Tight if you want to try it free, as no trial is listed
Good to know
Good for
- Small offices that want a low per-seat price with unlimited calling
- Teams that want phone seats and a contact center from one vendor
- Businesses planning to add voice AI agents later
Worth knowing
- The pricing page does not say whether the per-user prices are billed monthly or annually.
- The $10 Metered seat charges $0.029 a minute for domestic calls and $0.01 per SMS.
- Every plan button is a request for a quote, and a Call Center add-on is listed at $40.
- The page says outbound power and progressive dialing in the contact center requires approval.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$10
A month to start, for each person
Broadvoice is a paid product, starting at $10 per user / month (billing basis not stated).
No free plan or trial is listed, and the FAQ says a structured proof of concept beats a self-serve trial.
Metered
$10
per user / month, billing basis not stated
Basic seat with call forwarding and a web portal; domestic calls $0.029 a minute and SMS $0.01 a message.
Standard
$18
per user / month, billing basis not stated
Unlimited domestic calling, a local number, no-cost SMS, chat and softphone, and priority email support.
Pro
$23
per user / month, billing basis not stated
Adds virtual fax, call recording, video and screen share, a global extension and integrations.
Contact Center Professional
$75
per agent / month, billing basis not stated
Smart scripting, predictive dialer, quality management, CRM integrations and post-call AI. Sold by quote.
Read from broadvoice.com on Nov 12, 2026.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
Business phone seats, cloud contact center and AI agents. Here is what it does, as its own site describes it, and what it covers: video calls, business phone line, business texting, chatbots.
Phone seats, unlimited calling, a softphone app, a cloud contact center with dialers and quality management, and AI agents.
- Business phone seats
- Call forwarding, find me follow me, hot desking, voicemail to email, a web portal and a mobile app for iPhone and Android.
- Calling tiers
- Metered seats pay per minute; Standard and Pro include unlimited domestic calling and no-cost SMS.
- Cloud contact center
- GoContact covers inbound voice, outbound dialers, email, ticketing, web chat, quality management and reporting.
- AI agents
- Voice AI agents in Engage, Assist and Analyst tiers, with sentiment analysis, multi-language support and post-call summaries.
- Communicator
- A chat and softphone app on Standard, with video and screen sharing added on Pro.
- CRM links
- Contact center plans list Salesforce and Microsoft Dynamics, and the AI section lists Zoho as coming soon.
Where it runs
- Web
- iOS
- Android
What it works with
- Salesforce
- Microsoft Dynamics
Broadvoice is made by Broadvoice.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
28/77
Other business phone systems it is graded above
Broadvoice's GPA of 2.0 is higher than 28 of the 77 other business phone systems we grade, and level with 18.
It stands best on features (B, above 54 of 77) and worst on free plan and trial (F, above 0).
Its paid plans start at $10 a month for each person, against a middle price of $19 for the category: 11 of the 49 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. Nothing scores higher for less, though at least one tool matches that score at a lower price.
Each grade against the category
Every bar is all 78 business phone systems we grade, cut by the letter each got. Broadvoice’s own letter is outlined.
- CValue for moneyAbove 7 of 77
- FFree plan and trialAbove 0 of 77
- BFeaturesAbove 54 of 77
- CEase of useAbove 11 of 77
- BPlatforms and integrationsAbove 14 of 77
Price against what you get
Each dot is one of 51 business phone systems. Further left costs less; higher up scores better on features, ease of use and platforms. Broadvoice is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Broadvoice you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
It costs $120 a year.
What you could not
- Phone numbers and calls carried over the phone network.
- Video calls.
- Texts from a business number, registered with the carriers.
- A chatbot builder hooked into the messaging apps.
- A real app for iOS and Android. Something home-made would be a web page.
- It is priced for each person, which means accounts and billing for a team.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Broadvoice’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Nextiva, 8x8, RingCentral, Dialpad and Ringover
The 5 tools Broadvoice is most often weighed against, with where each one differs from it.
- 2.2GPA
Nextiva
From $15/mo
Business phone, texting and video with an optional AI receptionist.
- Only Nextiva lists macOS, Windows and Linux apps.
- Broadvoice also covers chatbots.
- Nextiva also covers transcription and team chat.
- 2.0GPA
8x8
Paid
Cloud phone system with team chat, meetings and a receptionist console.
- Only 8x8 lists macOS and Windows apps.
- Broadvoice also covers chatbots.
- 8x8 also covers team chat.
- 3.0GPA
RingCentral
Free trial · from $20/mo
Cloud phone system with texting, fax, video meetings and team chat.
- Only RingCentral lists macOS and Windows apps.
- Broadvoice also covers chatbots.
- RingCentral also covers transcription and team chat.
- 2.8GPA
Dialpad
Free trial · from $15/mo
AI business phone with live call transcripts and call summaries.
- Only Dialpad lists macOS and Windows apps.
- Only Dialpad lists a browser extension.
- Broadvoice also covers chatbots.
- 2.0GPA
Ringover
From $19/mo
Cloud phone system and AI call tools for sales and support teams.
- Only Ringover lists a browser extension.
- Broadvoice also covers chatbots.
- Ringover also covers transcription, whatsApp messaging and call tracking.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
12
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Broadvoice free?
No. Broadvoice is a paid product, starting at $10 per user / month (billing basis not stated).
How much does Broadvoice cost?
Broadvoice lists 4 plans. Metered: $10 per user / month, billing basis not stated.
What platforms does Broadvoice work on?
Broadvoice is available on Web, iOS and Android.
Does Broadvoice have a Windows app?
No Windows app was listed when its pages were read on Nov 12, 2026. Broadvoice is listed for Web, iOS and Android.
Does Broadvoice have a macOS app?
No macOS app was listed when its pages were read on Nov 12, 2026. Broadvoice is listed for Web, iOS and Android.
Is Broadvoice open source?
Broadvoice is not described as open source on its own site, as read on Nov 12, 2026.
What does Broadvoice integrate with?
Broadvoice's listing names Salesforce and Microsoft Dynamics. A listing names up to eight integrations, so it may connect to more.
Who makes Broadvoice?
Broadvoice is made by a company of the same name.
What are the alternatives to Broadvoice?
The closest alternatives to Broadvoice in our directory are Nextiva, 8x8, RingCentral, Dialpad and Ringover.
How does Broadvoice compare with other business phone systems?
Broadvoice's GPA of 2.0 is higher than 28 of the 77 other business phone systems we grade, and level with 18.
Is Broadvoice good value for money?
ToolGPA grades Broadvoice C for value for money. Its paid plans start at $10 a month for each person, against a middle price of $19 for the category: 11 of the 49 others that charge start lower.
Could I make my own version of Broadvoice?
To replace Broadvoice you would be making phone numbers and calls carried over the phone network.
Where this guide comes from
The prices, plans, platforms and features were read from Broadvoice’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Broadvoice's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Broadvoice. Prices change, so check broadvoice.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Broadvoice, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/broadvoice
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Broadvoice: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/broadvoice
Know someone choosing between business phone systems?
Send them this guide: toolgpa.com/tools/broadvoice/guide
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See our other guides
The best-graded business phone systems after Broadvoice, each with an Insider's Guide of its own.
- Business Phone Systems Insider's GuideEvery one of the 78 business phone systems we grade, compared
- Zadarma Insider's GuideCloud PBX and virtual numbers in 110+ countries, free to start3.2 GPA
- Grasshopper Insider's GuideVirtual business number on your own phone, priced per account3.0 GPA
- RingCentral Insider's GuideCloud phone system with texting, fax, video meetings and team chat3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Broadvoice’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Broadvoice is a trademark of its owner, and this guide is not made, paid for or approved by Broadvoice. Prices and plans change: check broadvoice.com before you buy.