Gradwell vs VoIPstudio (2026): which should you pick?

Pick Gradwell if

• Fits if you run a UK office and want minute bundles per person
• Works for teams that mix a few heavy callers with light ones

Look elsewhere if

• Watch out: prices are in pounds and the page doesn't say whether VAT is included
• Skip it if you want to try first, as there's no trial listed
• Not for you if you want to add users yourself, since extra users go through sales
• Watch out: handsets are sold separately, and 3CX plans have their own pricing

Pick VoIPstudio if

• Fits if your team mostly takes inbound calls and wants a low per-seat price
• Works for teams that fit inside the 2,000-minute monthly bundle

Look elsewhere if

• Pricey if you call out a lot on Pay as you go: no minutes or number are included
• Tight if you want AI summaries or complex IVR, which need the $14 per user CX add-on
• Watch out: taxes and fees are added to the bill, and the listed data retention is 12 months
• Not for you if you want a free plan, as there isn't one

Gradwell

• Prices are in pounds and the page does not say whether they include VAT.
• Each plan is a bundle of landline and mobile minutes; what happens past the bundle is not stated on the page we read.
• Residential packages are not offered, and extra users are added by phoning the sales team.
• Handsets and hardware are sold separately, and 3CX plans on the site have separate pricing.

VoIPstudio

• Pay as you go includes no outbound minutes or number: outbound calls cost from 1.3 cents a minute and numbers from $6.23 a month.
• AI summaries, 5-year retention, complex IVR and the dialer need the $14 per user CX add-on.
• Taxes and fees are added to the bill where they apply, and the listed data retention is 12 months.

Gradwell

Softphone apps

Make and receive calls from a web browser or from Android and iOS apps, using the office number.

Call queues and routing

Custom queues for support or sales teams, plus call routing built on conditions and logic.

Web control panel

Manage users, including bulk creation, and change settings from one panel without calling the provider.

Reporting

Statistics and graphs on each user's calls, habits and usage.

Voicemail transcription

Voicemails are transcribed to text and sent to the user's inbox automatically.

Mix of bundles per user

Wave 100, 1000 and 3000 licenses can be mixed, so heavy callers and inbound-only staff can sit on different bundles.

VoIPstudio

40+ call features

Every plan carries the full set of call and collaboration features, plus unlimited inbound calls and free number porting.

Call flow designer

A drag-and-drop editor for call flows and IVR menus. Single-level IVR is on all plans; multi-instance and chained IVR need the CX add-on.

CX add-on

$14 per user a month adds AI call transcriptions and summaries, call analysis, an auto dialer, complex IVR and 5-year data retention.

Apps on every platform

Desktop apps for Windows, macOS and Linux, iOS and Android apps, and a Chrome click-to-call extension.

CRM and automation integrations

Connects to Salesforce, Zoho CRM, HubSpot, Zendesk and Zapier, with webhooks included on all plans.

Gradwell

• Wave 100£7.90

  per user / month, VAT basis not stated

  100 landline and mobile minutes, admin control panel, call management features and softphone.

• Wave 1000£11.10

  per user / month, VAT basis not stated

  1,000 landline and mobile minutes with the same control panel and softphone.

• Wave 3000£15.90

  per user / month, VAT basis not stated

  3,000 landline and mobile minutes with the same control panel and softphone.

VoIPstudio

• Pay as you go$6

  per user / month, plus outbound call charges

  Unlimited inbound calls (not toll-free) and outbound from 1.3 cents a minute; numbers from $6.23 a month.

• 2K Bundle$20

  per user / month

  Everything in Pay as you go, plus one inbound number and 2,000 call minutes per user a month.

• EnterpriseCustom

  Volume discounts, a dedicated onboarding plan and priority phone and email support.