Gradwell vs Yay.com (2026): which should you pick?
As of Nov 13, 2026, Gradwell grades higher than Yay.com: 2.0 against 1.8 out of 4.0.
Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA
Gradwell grades higher on value for money. They get the same grade on the free plan, features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Gradwell
UK cloud phone system, Wave, with per-user minute bundles
Which one is for you
Pick Gradwell if
- Fits if you run a UK office and want minute bundles per person
- Works for teams that mix a few heavy callers with light ones
Look elsewhere if
- Watch out: prices are in pounds and the page doesn't say whether VAT is included
- Skip it if you want to try first, as there's no trial listed
- Not for you if you want to add users yourself, since extra users go through sales
- Watch out: handsets are sold separately, and 3CX plans have their own pricing
Pick Yay.com if
- Fits if you run a UK office and want no contract
- Works for small teams that make few outbound calls
Look elsewhere if
- Skip it if you want a price on the page, as it appears only after choosing users
- Tight if you call a lot, as outbound minutes cap at 100 a user on Core and 750 on Standard
- Watch out: plan prices exclude VAT
- Not for you if you want to link a CRM, as no integrations are listed
How we grade them
| 2.0GPAGradwellFair | 1.8GPAYay.comWeak | |
|---|---|---|
| Value for money | B£7.90 a user a month for 100 minutes, £11.10 for 1,000 and £15.90 for 3,000, near the cheapest quarter of the category after conversion. VAT basis isn't stated. | CPrices show only after you choose users and billing period, so it can't be set against the category's $19 middle. They exclude VAT. |
| Free plan and trial | FNo free plan and no free trial is offered on the pages we read. | FNo free plan and no free trial is offered on the pages we read. |
| Features | CSoftphone apps, call queues and routing, a web control panel, reporting and voicemail transcription. Handsets are extra, and what happens past the minute bundle isn't stated. | CSoftphone apps, call handling, number buying and porting, and no contract. Outbound minutes cap at 100 a user on Core and 750 on Standard. |
| Ease of use | CNo store rating on record. There's a control panel to set up, and extra users are added by phoning sales. | CNo store rating on record. You choose plans, numbers and users to set up. |
| Platforms and integrations | BWeb, iOS and Android apps, with Microsoft Teams and 3CX. | BWeb, Mac, iOS and Android, with no integrations listed. |
| Best for | a UK cloud phone system with minute bundles | a UK cloud phone system with no contract |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Gradwell and Yay.com. How we grade
Where they differ
- Gradwell also covers transcription and reports.
- Yay.com also covers business texting.
At a glance
| Gradwell | Yay.com | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | £7.90 per user / month (Wave 100), VAT basis not stated | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| macOS | ||
| iOS | ||
| Android | ||
| Made by | Gradwell Communications | Yay.com |
| Price read from | gradwell.com | Not confirmed |
| Checked | Nov 13, 2026 | Nov 13, 2026 |
Worth knowing
Gradwell
- Prices are in pounds and the page does not say whether they include VAT.
- Each plan is a bundle of landline and mobile minutes; what happens past the bundle is not stated on the page we read.
- Residential packages are not offered, and extra users are added by phoning the sales team.
- Handsets and hardware are sold separately, and 3CX plans on the site have separate pricing.
Yay.com
- Prices appear only after choosing a user count and billing period, and could not be read from the page, so pricing is unverified.
- Prices are shown excluding VAT, according to the plans page.
- Outbound minutes cap at 100 per user on Core and 750 on Standard; only Premium is unlimited.
Key features
Gradwell
- Softphone apps
- Make and receive calls from a web browser or from Android and iOS apps, using the office number.
- Call queues and routing
- Custom queues for support or sales teams, plus call routing built on conditions and logic.
- Web control panel
- Manage users, including bulk creation, and change settings from one panel without calling the provider.
- Reporting
- Statistics and graphs on each user's calls, habits and usage.
- Voicemail transcription
- Voicemails are transcribed to text and sent to the user's inbox automatically.
- Mix of bundles per user
- Wave 100, 1000 and 3000 licenses can be mixed, so heavy callers and inbound-only staff can sit on different bundles.
Yay.com
- Core, Standard and Premium plans
- Core includes 100 outbound minutes per user and a free local number; Standard includes 750; Premium has unlimited outbound minutes. Inbound is unlimited on all three.
- Softphone apps
- Desktop, browser and smartphone apps, with the iOS, Android and macOS apps listed on the homepage.
- Call handling
- IVR call menus, call queuing, time-of-day routing, call monitoring and voicemail-to-email, with the more advanced ones on higher plans.
- Number buying and porting
- Business numbers can be bought online or transferred in from another provider.
- No contract
- Pay monthly with no installation or cancellation fees; yearly billing saves up to 25%, according to the plans page.
Plans
Gradwell
Wave 100£7.90
per user / month, VAT basis not stated
100 landline and mobile minutes, admin control panel, call management features and softphone.
Wave 1000£11.10
per user / month, VAT basis not stated
1,000 landline and mobile minutes with the same control panel and softphone.
Wave 3000£15.90
per user / month, VAT basis not stated
3,000 landline and mobile minutes with the same control panel and softphone.
Yay.com
Pricing could not be confirmed. See yay.com.
Ways to pay less
Gradwell
No public discounts listed.
Yay.com
- Annual discount
Up to 25% off with yearly billing
The plans page says choosing yearly billing instead of monthly saves up to 25%, with the exact saving varying by plan.
Common questions
Which is cheaper, Gradwell or Yay.com?
As of Nov 13, 2026, Gradwell starts at £7.90 per user / month (Wave 100), VAT basis not stated, and Yay.com has no price we could confirm.
Which has a free plan, Gradwell or Yay.com?
As of Nov 13, 2026, neither Gradwell nor Yay.com has a free plan.
Which platforms do Gradwell and Yay.com run on?
As of Nov 13, 2026, only Yay.com lists a macOS app. Both list a web app and iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.