Gradwell vs Voipfone (2026): which should you pick?
As of Nov 13, 2026, Voipfone grades higher than Gradwell: 2.4 against 2.0 out of 4.0.
Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA
Voipfone grades higher on the free plan. They get the same grade on value for money, features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Gradwell
UK cloud phone system, Wave, with per-user minute bundles
Voipfone
UK cloud phone lines billed per user with call-minute bundles
Which one is for you
Pick Gradwell if
- Fits if you run a UK office and want minute bundles per person
- Works for teams that mix a few heavy callers with light ones
Look elsewhere if
- Watch out: prices are in pounds and the page doesn't say whether VAT is included
- Skip it if you want to try first, as there's no trial listed
- Not for you if you want to add users yourself, since extra users go through sales
- Watch out: handsets are sold separately, and 3CX plans have their own pricing
Pick Voipfone if
- Fits if you run a UK office with a few people on different call volumes
- Works for people who want no contract
Look elsewhere if
- Watch out: prices are in pounds and exclude VAT
- Skip it if you run a call center or your own PBX, as Unlimited excludes both
- Tight if you need more numbers, at £3 each beyond the first, plus extras for queues, IVRs and recording
- Not for you if you call abroad a lot, as only UK numbers are included and other calls are billed by destination
How we grade them
| 2.0GPAGradwellFair | 2.4GPAVoipfoneFair | |
|---|---|---|
| Value for money | B£7.90 a user a month for 100 minutes, £11.10 for 1,000 and £15.90 for 3,000, near the cheapest quarter of the category after conversion. VAT basis isn't stated. | B£5 a user a month for 100 minutes and a number, £10 for 500, £15 for 1,000, £20 unlimited. The £5 plan is near the cheapest quarter once converted, and queues, IVRs and recording cost extra. |
| Free plan and trial | FNo free plan and no free trial is offered on the pages we read. | CA 30-day free trial on the 100, 500, 1000 and Unlimited plans. Card terms aren't stated, and there's no free plan. |
| Features | CSoftphone apps, call queues and routing, a web control panel, reporting and voicemail transcription. Handsets are extra, and what happens past the minute bundle isn't stated. | CSoftphone, numbers, SMS and fax on every plan. Queues, IVRs and call recording are extra. |
| Ease of use | CNo store rating on record. There's a control panel to set up, and extra users are added by phoning sales. | CNo store rating on record. There's a softphone and plans to choose and set up. |
| Platforms and integrations | BWeb, iOS and Android apps, with Microsoft Teams and 3CX. | BWeb, iOS and Android, with no integration list on record. |
| Best for | a UK cloud phone system with minute bundles | UK phone lines billed per person |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Gradwell and Voipfone. How we grade
Price against what you get
Gradwell starts at about $10.59 a month for each person and scores 2.3 out of 4 on features, ease of use and platforms. Voipfone starts at about $2.68 a month for each person and scores 2.3.
They score the same, and Voipfone starts $7.91 a month lower. Of the other business phone systems on the chart, 3 score higher than Gradwell for less, and none scores higher than Voipfone for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Gradwell also covers transcription and reports.
- Voipfone also covers business texting and online fax.
At a glance
| Gradwell | Voipfone | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | £7.90 per user / month (Wave 100), VAT basis not stated | £2 per user / month (Flex), excluding VAT |
| Free plan | None | None |
| Free trial | None listed | 30-day free trial on the 100, 500, 1000 and Unlimited plans |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Gradwell Communications | iNet Telecoms Ltd |
| Price read from | gradwell.com | voipfone.co.uk |
| Checked | Nov 13, 2026 | Nov 13, 2026 |
Worth knowing
Gradwell
- Prices are in pounds and the page does not say whether they include VAT.
- Each plan is a bundle of landline and mobile minutes; what happens past the bundle is not stated on the page we read.
- Residential packages are not offered, and extra users are added by phoning the sales team.
- Handsets and hardware are sold separately, and 3CX plans on the site have separate pricing.
Voipfone
- Prices are in pounds and exclude VAT; the residential plans on the same page include VAT.
- Voipfone Unlimited excludes call centers, telemarketers and resellers, and cannot be used with your own PBX.
- Additional UK numbers cost £3 each, and queues, IVRs and call recording are extra.
- Only UK numbers are included; international calls are billed by destination.
Key features
Gradwell
- Softphone apps
- Make and receive calls from a web browser or from Android and iOS apps, using the office number.
- Call queues and routing
- Custom queues for support or sales teams, plus call routing built on conditions and logic.
- Web control panel
- Manage users, including bulk creation, and change settings from one panel without calling the provider.
- Reporting
- Statistics and graphs on each user's calls, habits and usage.
- Voicemail transcription
- Voicemails are transcribed to text and sent to the user's inbox automatically.
- Mix of bundles per user
- Wave 100, 1000 and 3000 licenses can be mixed, so heavy callers and inbound-only staff can sit on different bundles.
Voipfone
- Included on every plan
- Voicemail, business hours, call diverts, call pickup and a softphone app come with all of the plans.
- Softphone app
- A free softphone for iPhone and Android makes calls from the business number; calls are charged at the usual rates.
- Priced add-ons
- Call groups at £1 each, call queues at £2, IVR menus from £5 each and cloud call recording at £10, all excluding VAT.
- No contract
- All plans are listed as no contract, and the paid plans each start with a 30-day free trial.
- Numbers, SMS and fax
- UK and international numbers, SMS, fax services, and number porting are sold alongside the plans.
Plans
Gradwell
Wave 100£7.90
per user / month, VAT basis not stated
100 landline and mobile minutes, admin control panel, call management features and softphone.
Wave 1000£11.10
per user / month, VAT basis not stated
1,000 landline and mobile minutes with the same control panel and softphone.
Wave 3000£15.90
per user / month, VAT basis not stated
3,000 landline and mobile minutes with the same control panel and softphone.
Voipfone
Voipfone Flex£2
per user / month, excluding VAT
No call minutes or phone number included; calls are charged at standard rates and numbers cost £3 each.
Voipfone 100£5
per user / month, excluding VAT
100 UK landline and mobile minutes per user and one UK number per account.
Voipfone 500£10
per user / month, excluding VAT
500 UK landline and mobile minutes per user and one UK number per account.
Voipfone 1000£15
per user / month, excluding VAT
1,000 UK landline and mobile minutes per user and one UK number per account.
Voipfone Unlimited£20
per user / month, excluding VAT
Unlimited UK minutes for normal business use; call centers and use with your own PBX are excluded.
Common questions
Which is cheaper, Gradwell or Voipfone?
As of Nov 13, 2026, Voipfone is cheaper to start with: about $2.68 a month for each person, against about $10.59 a month for each person for Gradwell. Gradwell starts at £7.90 per user / month (Wave 100), VAT basis not stated, and Voipfone starts at £2 per user / month (Flex), excluding VAT.
Which has a free plan, Gradwell or Voipfone?
As of Nov 13, 2026, neither Gradwell nor Voipfone has a free plan. Voipfone has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.