The Gradwell Insider’s Guide
Everything we know about Gradwell in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Gradwell
The Insider’s Guide
UK cloud phone system, Wave, with per-user minute bundles
Every plan, grade, refund rule and rival among business phone systems, read from Gradwell’s own pages.
Made by Gradwell Communications · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Gradwell’s own pages, its app-store listings and our grades. Every fact in it is on Gradwell’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.0
GPA, above 28 of the 77 other business phone systems we grade
Gradwell is a UK provider of VoIP phone systems, SIP trunks, business broadband and mobile. Its Wave cloud phone system is sold per user with a landline and mobile minute allowance, and it also resells and hosts 3CX. Prices are in pounds and the service is for businesses, not households.
To get you started, here are 8 things to know about Gradwell, taken from its own pages and our grades.
There's a control panel to set up, and extra users are added by phoning sales.
- 1
Best for a UK cloud phone system with minute bundles
The page doesn't say whether VAT is included or what happens past the bundle.
- 2
Paid plans start at about $10.59 a month for each person
As its pricing page puts it: £7.90 per user / month (Wave 100), VAT basis not stated.
- 3
It runs on 3 platforms
Web, iOS and Android.
- 4
Softphone apps
Make and receive calls from a web browser or from Android and iOS apps, using the office number.
- 5
Call queues and routing
Custom queues for support or sales teams, plus call routing built on conditions and logic.
- 6
Web control panel
Manage users, including bulk creation, and change settings from one panel without calling the provider.
- 7
A 2.0 GPA, above 28 of 77
That is against the other business phone systems we grade, on value, the free plan, features, ease of use and platforms.
- 8
Keep it
To replace Gradwell you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
Gradwell at a glance
- Pricing
- Paid, from £7.90 per user / month (Wave 100), VAT basis not stated
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web, iOS, Android
- Made by
- Gradwell Communications, since 1998
- Category
- Business Phone Systems
- Our grade
- 2.0 GPA, fair
The report card
Best for a UK cloud phone system with minute bundles
Gradwell's Wave is a UK cloud phone system sold per user with 100, 1,000 or 3,000 minutes, from £7.90. The page doesn't say whether VAT is included or what happens past the bundle.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | B | £7.90 a user a month for 100 minutes, £11.10 for 1,000 and £15.90 for 3,000, near the cheapest quarter of the category after conversion. VAT basis isn't stated. |
| Free plan and trial | F | No free plan and no free trial is offered on the pages we read. |
| Features | C | Softphone apps, call queues and routing, a web control panel, reporting and voicemail transcription. Handsets are extra, and what happens past the minute bundle isn't stated. |
| Ease of use | C | No store rating on record. There's a control panel to set up, and extra users are added by phoning sales. |
| Platforms and integrations | B | Web, iOS and Android apps, with Microsoft Teams and 3CX. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Gradwell is for
- Fits if you run a UK office and want minute bundles per person
- Works for teams that mix a few heavy callers with light ones
Who it is not for
- Watch out: prices are in pounds and the page doesn't say whether VAT is included
- Skip it if you want to try first, as there's no trial listed
- Not for you if you want to add users yourself, since extra users go through sales
- Watch out: handsets are sold separately, and 3CX plans have their own pricing
Good to know
Good for
- UK small and growing businesses replacing an on-site PBX
- Teams with a mix of light inbound users and heavy outbound callers
- Organizations that want a managed 3CX system hosted for them
Worth knowing
- Prices are in pounds and the page does not say whether they include VAT.
- Each plan is a bundle of landline and mobile minutes; what happens past the bundle is not stated on the page we read.
- Residential packages are not offered, and extra users are added by phoning the sales team.
- Handsets and hardware are sold separately, and 3CX plans on the site have separate pricing.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
~$10.59
A month to start, for each person
Gradwell is a paid product, starting at £7.90 per user / month (Wave 100), VAT basis not stated.
No free plan and no free trial is offered on the pages we read.
Wave 100
£7.90
per user / month, VAT basis not stated
100 landline and mobile minutes, admin control panel, call management features and softphone.
Wave 1000
£11.10
per user / month, VAT basis not stated
1,000 landline and mobile minutes with the same control panel and softphone.
Wave 3000
£15.90
per user / month, VAT basis not stated
3,000 landline and mobile minutes with the same control panel and softphone.
Read from gradwell.com on Nov 13, 2026.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
UK cloud phone system, Wave, with per-user minute bundles. Here is what it does, as its own site describes it, and what it covers: transcription, reports, business phone line.
Softphone apps, call queues and routing, a web control panel, reporting and voicemail transcription.
- Softphone apps
- Make and receive calls from a web browser or from Android and iOS apps, using the office number.
- Call queues and routing
- Custom queues for support or sales teams, plus call routing built on conditions and logic.
- Web control panel
- Manage users, including bulk creation, and change settings from one panel without calling the provider.
- Reporting
- Statistics and graphs on each user's calls, habits and usage.
- Voicemail transcription
- Voicemails are transcribed to text and sent to the user's inbox automatically.
- Mix of bundles per user
- Wave 100, 1000 and 3000 licenses can be mixed, so heavy callers and inbound-only staff can sit on different bundles.
Where it runs
- Web
- iOS
- Android
What it works with
- Microsoft Teams
- 3CX
Gradwell is made by Gradwell Communications, and has been around since 1998.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
28/77
Other business phone systems it is graded above
Gradwell's GPA of 2.0 is higher than 28 of the 77 other business phone systems we grade, and level with 18.
It stands best on value for money (B, above 61 of 77) and worst on free plan and trial (F, above 0).
Its paid plans start at about $10.59 a month for each person, against a middle price of $19 for the category: 13 of the 49 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 3 tools score higher and cost less.
Each grade against the category
Every bar is all 78 business phone systems we grade, cut by the letter each got. Gradwell’s own letter is outlined.
- BValue for moneyAbove 61 of 77
- FFree plan and trialAbove 0 of 77
- CFeaturesAbove 9 of 77
- CEase of useAbove 11 of 77
- BPlatforms and integrationsAbove 14 of 77
Price against what you get
Each dot is one of 51 business phone systems. Further left costs less; higher up scores better on features, ease of use and platforms. Gradwell is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Gradwell you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
It costs $127.02 a year.
What you could make
- Reports: an app builder makes this well.
What you could not
- Phone numbers and calls carried over the phone network.
- Speech turned into text you can trust.
- A real app for iOS and Android. Something home-made would be a web page.
- It is priced for each person, which means accounts and billing for a team.
What this rests on. Gradwell’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Voipfone, Yay.com, VoIPstudio and NFON
The 4 tools Gradwell is most often weighed against, with where each one differs from it.
- 2.4GPA
Voipfone
Free trial · from £2/mo
UK cloud phone lines billed per user with call-minute bundles.
- Gradwell also covers transcription and reports.
- Voipfone also covers business texting and online fax.
- 1.8GPA
Yay.com
Paid
UK cloud PBX sold per user in Core, Standard and Premium plans.
- Only Yay.com lists a macOS app.
- Gradwell also covers transcription and reports.
- Yay.com also covers business texting.
- 2.4GPA
VoIPstudio
Free trial · from $6/mo
Per-user cloud phone system with pay-as-you-go or minute bundles.
- Only VoIPstudio lists Windows, macOS and Linux apps.
- Only VoIPstudio lists a browser extension.
- Gradwell also covers reports.
- 1.8GPA
NFON
From €6.80/mo
European cloud phone system with SIP trunking and a contact center.
- Only Gradwell lists iOS and Android apps.
- Gradwell also covers transcription and reports.
- NFON also covers video calls.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
12
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Gradwell free?
No. Gradwell is a paid product, starting at £7.90 per user / month (Wave 100), VAT basis not stated.
How much does Gradwell cost?
Gradwell lists 3 plans. Wave 100: £7.90 per user / month, VAT basis not stated.
What platforms does Gradwell work on?
Gradwell is available on Web, iOS and Android.
Does Gradwell have a Windows app?
No Windows app was listed when its pages were read on Nov 13, 2026. Gradwell is listed for Web, iOS and Android.
Does Gradwell have a macOS app?
No macOS app was listed when its pages were read on Nov 13, 2026. Gradwell is listed for Web, iOS and Android.
Is Gradwell open source?
Gradwell is not described as open source on its own site, as read on Nov 13, 2026.
What does Gradwell integrate with?
Gradwell's listing names Microsoft Teams and 3CX. A listing names up to eight integrations, so it may connect to more.
Who makes Gradwell?
Gradwell is made by Gradwell Communications. It dates from 1998.
What are the alternatives to Gradwell?
The closest alternatives to Gradwell in our directory are Voipfone, Yay.com, VoIPstudio and NFON.
How does Gradwell compare with other business phone systems?
Gradwell's GPA of 2.0 is higher than 28 of the 77 other business phone systems we grade, and level with 18.
Is Gradwell good value for money?
ToolGPA grades Gradwell B for value for money. Its paid plans start at about $10.59 a month for each person, against a middle price of $19 for the category: 13 of the 49 others that charge start lower.
Could I make my own version of Gradwell?
To replace Gradwell you would be making phone numbers and calls carried over the phone network.
Where this guide comes from
The prices, plans, platforms and features were read from Gradwell’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Gradwell's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Gradwell Communications. Prices change, so check gradwell.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Gradwell, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/gradwell
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Gradwell: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/gradwell
Know someone choosing between business phone systems?
Send them this guide: toolgpa.com/tools/gradwell/guide
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See our other guides
The best-graded business phone systems after Gradwell, each with an Insider's Guide of its own.
- Business Phone Systems Insider's GuideEvery one of the 78 business phone systems we grade, compared
- Zadarma Insider's GuideCloud PBX and virtual numbers in 110+ countries, free to start3.2 GPA
- Grasshopper Insider's GuideVirtual business number on your own phone, priced per account3.0 GPA
- RingCentral Insider's GuideCloud phone system with texting, fax, video meetings and team chat3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Gradwell’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Gradwell is a trademark of its owner, and this guide is not made, paid for or approved by Gradwell Communications. Prices and plans change: check gradwell.com before you buy.