Intermedia Unite vs Nextiva (2026): which should you pick?

Pick Intermedia Unite if

• Fits if you want phone, chat and video from one vendor with one price per user
• Works for Microsoft shops that want Outlook and Active Directory links

Look elsewhere if

• Pricey if you add the extras: toll-free numbers, company messaging, webinars and archiving beyond 30 days all cost more
• Watch out: both plans are quoted, so the final price and contract length are set in a sales call
• Watch out: texting is capped at 500 on Pro and 1,000 on Enterprise, and the page doesn't give the period
• Tight if you want to try it free, as no trial is listed

Pick Nextiva if

• Fits if you also answer website chat and online reviews and want them in one inbox
• Works for offices on Linux, which Nextiva's desktop app runs on

Look elsewhere if

• Skip it if you want to try before paying, as there's no free trial of the phone plans
• Pricey if you pay monthly, at $23 for NEXT Core and $50 for NEXT Engage
• Tight if you need call recording or a toll-free number, as both are add-ons on NEXT Core
• Watch out: Salesforce, HubSpot and other CRMs are add-ons on every plan
• Not for you if you want to buy online, as all three plans go through a sales demo

Intermedia Unite

• Both plans use a Get quote button, so the final price and contract length are set in a sales conversation.
• Toll-free numbers, company messaging, webinars and archiving beyond 30 days cost extra.
• Business texting is capped at 500 on Pro and 1,000 on Enterprise; the page does not give the period.
• The pricing page does not say whether the per-user price assumes monthly or annual billing.

Nextiva

• Annual prices apply to new small businesses with 1-100 employees on a 12-month term; paid monthly, NEXT Core is $23 and NEXT Engage $50.
• On NEXT Core, call recording, a toll-free number, fax and Microsoft Teams are add-ons; Salesforce, HubSpot and other CRMs are add-ons on every plan.
• There is no free trial of the phone plans; all three are offered through a demo with sales, and XBert AI conversations cost $1.50 each on top of any plan.
• Contact center plans, from $75 per agent a month, are a separate product line on the Enterprise tab.

Intermedia Unite

Business phone system

100+ calling features, an auto attendant, hunt groups, call park and pickup, voicemail transcription, call recording and web fax.

Calling to 34 countries

Both plans include unlimited domestic calling and unlimited international calling to 34 countries. Toll-free numbers cost extra.

Chat, texting and video

One-on-one and group chat, user texting capped at 500 or 1,000, and video meetings of up to 100 or 200 participants.

AI features

The Unite AI Assistant and AI call and meeting recaps are listed on both plans. AI Receptionist and Interaction Insights appear as coming soon.

File storage

Each user gets file backup, sync and share storage: 50 GB on Pro and 200 GB on Enterprise.

CRM and Microsoft integrations

Unite Extend lists Salesforce, ServiceNow, NetSuite and Dynamics, other CRMs, Active Directory, Outlook and Chrome click-to-call.

Nextiva

Calling and phone menus

Unlimited calls with an auto-attendant and call menus on every plan. Smart call routing comes with Scale or with the call center add-on on Engage.

Business texting

Texts from the business number: 100 per user a month on NEXT Core, 500 on NEXT Engage and unlimited on NEXT Scale. Customers texting the team needs Engage.

Video meetings and team chat

Video calls with screen and file sharing and team messaging sit in the same app. Recording video meetings needs Engage or Scale.

Shared inbox and reviews

One inbox gathers calls, texts and email, with shared team email accounts and a set number of connected social media and online review accounts per plan.

AI transcripts and summaries

Every plan now includes AI transcriptions, summaries and answer suggestions: 50 a month on NEXT Core, 200 on NEXT Engage and unlimited on NEXT Scale.

XBert AI Receptionist

An add-on that answers calls, texts and chats around the clock. It costs $99 a month for 100 AI conversations and has a 14-day free trial.

Intermedia Unite

• Unite Pro$27.99

  per user / month, billing term not stated

  Phone system with 100+ features, calling to 34 countries, 500 business texts, chat, AI meetings for up to 100, 50 GB of storage per user. Sold by quote.

• Unite Enterprise$32.99

  per user / month, billing term not stated

  Everything in Pro with 1,000 business texts, meetings for up to 200 participants and 200 GB of storage per user. Sold by quote.

Nextiva

• NEXT Core$15

  per user / month, billed annually ($23 billed monthly)

  Calls, video, team chat, 100 texts per user a month, skills-based routing, a basic CRM and 50 AI transcriptions and summaries a month. Annual price needs a 12-month term.

• NEXT Engage$25

  per user / month, billed annually ($50 billed monthly)

  Adds live chat and a chatbot, 2,000 toll-free inbound minutes, 500 texts per user a month, single sign-on, fax and 200 AI transcriptions and summaries a month.

• NEXT Scale$75

  per user / month, billed monthly or annually

  Adds unlimited texts, 10,000 toll-free inbound minutes, directory sync, unlimited AI transcriptions and summaries, supervisor monitoring and dedicated onboarding.

Intermedia Unite

No public discounts listed.

Nextiva

• Annual discount

  Save up to 50% with annual pricing

  Nextiva's pricing page lists NEXT Core at $15 per user a month annually against $23 monthly, and NEXT Engage at $25 against $50.

• Other savings

  Switch and Save: up to 12 months free

  Businesses under 200 employees leaving another provider's contract get free months matching its remaining term, with proof and a 12-month Core or Engage plan.