8x8 vs Intermedia Unite (2026): which should you pick?
As of Nov 12, 2026, 8x8 and Intermedia Unite share a 2.0 GPA, neither has a free plan and their prices can't be set side by side, so the choice depends on whether you care more about platforms, where 8x8 grades higher, or ease of use, where Intermedia Unite does.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
They get the same grade on value for money, the free plan and features.
Price, platforms and features side by side. The table says where each price was read and when.
Intermedia Unite
Cloud phone, chat and video suite from Intermedia, priced per user
From $27.99/mo
Which one is for you
Pick 8x8 if
- Fits if a receptionist handles lots of calls and needs to see who's free
- Works for offices that keep Microsoft Teams and just need phone lines inside it
Look elsewhere if
- Skip it if you want to see a price before talking to sales, as none is published
- Not for you if you want to try it first, as no free plan or trial is on record
- Watch out: the phone app rates 3.78 from about 8,700 App Store ratings
- Tight if you text a lot, since texts are charged by message segment and business SMS needs a campaign registration
- Watch out: the Frontdesk console needs an X4 license or higher, and the contact center is a separate product
Pick Intermedia Unite if
- Fits if you want phone, chat and video from one vendor with one price per user
- Works for Microsoft shops that want Outlook and Active Directory links
Look elsewhere if
- Pricey if you add the extras: toll-free numbers, company messaging, webinars and archiving beyond 30 days all cost more
- Watch out: both plans are quoted, so the final price and contract length are set in a sales call
- Watch out: texting is capped at 500 on Pro and 1,000 on Enterprise, and the page doesn't give the period
- Tight if you want to try it free, as no trial is listed
How we grade them
| 2.0GPA8x8Fair | 2.0GPAIntermedia UniteFair | |
|---|---|---|
| Value for money | CNo published price on record: 8x8's site turned our reader away and its help center lists none, so you'll be getting a quote. With no figure it sits at the ordinary grade, and there's no per-head cost for five to give. | CPro is $27.99 a user a month, above this category's $21 dearer-quarter line but under its $30 dearest-tenth line. Enterprise is $32.99, and the billing term isn't stated. |
| Free plan and trial | FNo free plan or free trial on record. With no prices either, there's no way to see it before talking to 8x8. | FNo free plan or trial is listed. Both plans use a Get quote button. |
| Features | BCalls, voicemail, texts, team chat, fax and video meetings in one app, with auto attendants, ring groups, queues, a receptionist console and CRM links. That's the whole job. Frontdesk needs an X4 license or higher. | BA phone system with 100+ features, chat, texting, video, file storage and AI recaps. The listing shows no gap in the core phone job. |
| Ease of use | D3.78 from about 8,700 App Store ratings for 8x8 Work, just under the 3.8 line. A score that low from that many people is worth noticing. | CNo store rating on record. A phone system with hunt groups, call park and integrations needs set-up, and plans are quoted. |
| Platforms and integrations | AWindows, Mac, iPhone, Android and the browser, with Salesforce, HubSpot, Zendesk, ServiceNow, NetSuite and Microsoft Teams, plus a public API. | BWeb, Mac, Windows and Android, with Salesforce, ServiceNow, NetSuite, Dynamics, Active Directory and Outlook links. No iPhone app is listed. |
| Best for | busy front desks and Microsoft Teams offices | a per-user cloud phone, chat and video suite |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: 8x8 and Intermedia Unite. How we grade
Where they differ
- Intermedia Unite also covers transcription and file sharing.
In commonWebmacOSWindowsAndroidTeam chatVideo callsBusiness phone lineBusiness texting
At a glance
| 8x8 | Intermedia Unite | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | $27.99 per user / month (billing term not stated) |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | 8x8 | Intermedia.net, Inc. |
| Price read from | Not confirmed | intermedia.com |
| Checked | Oct 17, 2026 | Nov 12, 2026 |
Worth knowing
8x8
- 8x8's website turned our reader away with a bot check and its help center lists no prices, so what it costs could not be confirmed.
- Features depend on the X Series license: the Frontdesk receptionist console needs X4 or higher.
- Texts are charged by message segment, and business SMS needs a campaign registration set up in the Admin Console.
- The contact center is a separate 8x8 product with its own agent and supervisor apps.
Intermedia Unite
- Both plans use a Get quote button, so the final price and contract length are set in a sales conversation.
- Toll-free numbers, company messaging, webinars and archiving beyond 30 days cost extra.
- Business texting is capped at 500 on Pro and 1,000 on Enterprise; the page does not give the period.
- The pricing page does not say whether the per-user price assumes monthly or annual billing.
Key features
8x8
- 8x8 Work app
- Calls, voicemail, SMS and MMS, team messaging with group chat rooms, and fax in one app for Windows, Mac, iOS, Android and the browser.
- Auto attendants and ring groups
- Admins build call menus, ring groups and call queues with schedules in the 8x8 Admin Console, and route calls to voicemail or outside numbers.
- 8x8 Meetings
- Video meetings from the same app, with a Google Calendar plug-in, custom branding, live streaming to YouTube and an analytics dashboard for admins.
- 8x8 Frontdesk
- A receptionist console in the desktop app that handles up to six calls at once, shows who is available and transfers callers. It needs an X4 license or higher.
- Voice for Microsoft Teams
- Connects 8x8 phone service to Microsoft Teams, so a business can keep Teams as its only app while 8x8 supplies the phone lines.
- CRM and helpdesk integrations
- Integrations for Salesforce, HubSpot, Zendesk, ServiceNow and NetSuite log calls and pop up caller records.
Intermedia Unite
- Business phone system
- 100+ calling features, an auto attendant, hunt groups, call park and pickup, voicemail transcription, call recording and web fax.
- Calling to 34 countries
- Both plans include unlimited domestic calling and unlimited international calling to 34 countries. Toll-free numbers cost extra.
- Chat, texting and video
- One-on-one and group chat, user texting capped at 500 or 1,000, and video meetings of up to 100 or 200 participants.
- AI features
- The Unite AI Assistant and AI call and meeting recaps are listed on both plans. AI Receptionist and Interaction Insights appear as coming soon.
- File storage
- Each user gets file backup, sync and share storage: 50 GB on Pro and 200 GB on Enterprise.
- CRM and Microsoft integrations
- Unite Extend lists Salesforce, ServiceNow, NetSuite and Dynamics, other CRMs, Active Directory, Outlook and Chrome click-to-call.
Plans
8x8
Pricing could not be confirmed. See 8x8.com.
Intermedia Unite
Unite Pro$27.99
per user / month, billing term not stated
Phone system with 100+ features, calling to 34 countries, 500 business texts, chat, AI meetings for up to 100, 50 GB of storage per user. Sold by quote.
Unite Enterprise$32.99
per user / month, billing term not stated
Everything in Pro with 1,000 business texts, meetings for up to 200 participants and 200 GB of storage per user. Sold by quote.
Common questions
Which is cheaper, 8x8 or Intermedia Unite?
As of Nov 12, 2026, 8x8 has no price we could confirm, and Intermedia Unite starts at $27.99 per user / month (billing term not stated).
Which has a free plan, 8x8 or Intermedia Unite?
As of Nov 12, 2026, neither 8x8 nor Intermedia Unite has a free plan.
Which platforms do 8x8 and Intermedia Unite run on?
As of Nov 12, 2026, only 8x8 lists an iOS app. Both list a web app and macOS, Windows and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.