Dialpad vs Intermedia Unite (2026): which should you pick?

Pick Dialpad if

• Fits if you want every call written down and summarized automatically
• Works for teams that live in Google Workspace or Microsoft 365

Look elsewhere if

• Pricey if you pay monthly, at $27 a person against $15 on yearly billing
• Tight if you need Salesforce or HubSpot links, since those need Pro at $25
• Not for you if a contact center is what you need, as Dialpad Support is a separate product from $89 a person
• Watch out: extra local or toll-free numbers and internet fax are add-ons on every plan
• Pricey if you want a sales dialer, as Dialpad Sell is a separate product from $39

Pick Intermedia Unite if

• Fits if you want phone, chat and video from one vendor with one price per user
• Works for Microsoft shops that want Outlook and Active Directory links

Look elsewhere if

• Pricey if you add the extras: toll-free numbers, company messaging, webinars and archiving beyond 30 days all cost more
• Watch out: both plans are quoted, so the final price and contract length are set in a sales call
• Watch out: texting is capped at 500 on Pro and 1,000 on Enterprise, and the page doesn't give the period
• Tight if you want to try it free, as no trial is listed

Dialpad

• CRM integrations need the Pro plan or above, as do 24/7 support and managing more than one office.
• Extra local or toll-free numbers and internet fax are optional add-ons on every plan.
• The contact center (Dialpad Support, from $89 per user a month) and sales dialer (Dialpad Sell, from $39) are separate products.
• Monthly billing costs more: $27 instead of $15 for Standard and $35 instead of $25 for Pro.

Intermedia Unite

• Both plans use a Get quote button, so the final price and contract length are set in a sales conversation.
• Toll-free numbers, company messaging, webinars and archiving beyond 30 days cost extra.
• Business texting is capped at 500 on Pro and 1,000 on Enterprise; the page does not give the period.
• The pricing page does not say whether the per-user price assumes monthly or annual billing.

Dialpad

Business calling

Every user gets a direct line with unlimited calling in the US and Canada, voicemail transcribed to email, call forwarding and changeable caller ID.

Live transcripts and AI Recaps

Calls are transcribed in real time, and AI Recaps summarize each call and meeting with decisions and action items once it ends.

Texting and team messaging

Business SMS and topic-based team messaging with threads and file sharing sit in the same app as calls.

Call routing

Departments with phone menus, simultaneous ringing, round-robin and longest-idle routing, and open, closed and holiday hours.

Dialpad Meetings

Video meetings inside the same workspace. Dial-in numbers, larger meetings and toll-free meeting lines are add-ons.

Apps on every device

Desktop apps for Windows and Mac, iOS and Android apps, a progressive web app, a Chrome extension and certified desk phones.

Intermedia Unite

Business phone system

100+ calling features, an auto attendant, hunt groups, call park and pickup, voicemail transcription, call recording and web fax.

Calling to 34 countries

Both plans include unlimited domestic calling and unlimited international calling to 34 countries. Toll-free numbers cost extra.

Chat, texting and video

One-on-one and group chat, user texting capped at 500 or 1,000, and video meetings of up to 100 or 200 participants.

AI features

The Unite AI Assistant and AI call and meeting recaps are listed on both plans. AI Receptionist and Interaction Insights appear as coming soon.

File storage

Each user gets file backup, sync and share storage: 50 GB on Pro and 200 GB on Enterprise.

CRM and Microsoft integrations

Unite Extend lists Salesforce, ServiceNow, NetSuite and Dynamics, other CRMs, Active Directory, Outlook and Chrome click-to-call.

Dialpad

• Standard$15

  per user / month, billed annually ($27 billed monthly)

  Unlimited US and Canada calling, texting, team messaging, video meetings, real-time transcripts and AI call summaries.

• Pro$25

  per user / month, billed annually ($35 billed monthly)

  Adds CRM and helpdesk integrations, 24/7 support, management of several offices and automatic recording on shared lines.

• EnterpriseCustom

  Adds single sign-on, user access controls, unlimited office locations and a 99.9% uptime commitment. Sold through sales.

Intermedia Unite

• Unite Pro$27.99

  per user / month, billing term not stated

  Phone system with 100+ features, calling to 34 countries, 500 business texts, chat, AI meetings for up to 100, 50 GB of storage per user. Sold by quote.

• Unite Enterprise$32.99

  per user / month, billing term not stated

  Everything in Pro with 1,000 business texts, meetings for up to 200 participants and 200 GB of storage per user. Sold by quote.

Dialpad

• Annual discount

  Lower price with annual billing

  Dialpad's pricing page lists Standard at $15 per user a month billed annually against $27 billed monthly, and Pro at $25 against $35.

• Nonprofit

  30% off for nonprofits

  Through the Nonprofit Support Program, selected nonprofits in the US or Canada may get 30% off Dialpad billed annually, on up to 50 seats.

• Startups

  Dialpad for Startups

  Dialpad for Good offers free seats and discounts to startups through partner accelerators, incubators and investors.

Intermedia Unite

No public discounts listed.