The Intermedia Unite Insider’s Guide
Everything we know about Intermedia Unite in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Intermedia Unite
The Insider’s Guide
Cloud phone, chat and video suite from Intermedia, priced per user
Every plan, grade, refund rule and rival among business phone systems, read from Intermedia Unite’s own pages.
Made by Intermedia.net, Inc. · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Intermedia Unite’s own pages, its app-store listings and our grades. Every fact in it is on Intermedia Unite’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.0
GPA, above 9 of the 44 other business phone systems we grade
Intermedia Unite is the cloud communications suite from Intermedia, combining a business phone system with team chat, SMS, video meetings and file storage. Two plans are sold per user and both are quoted through Intermedia. Intermedia also sells email, contact center and archiving products separately.
To get you started, here are 8 things to know about Intermedia Unite, taken from its own pages and our grades.
A phone system with hunt groups, call park and integrations needs set-up, and plans are quoted.
- 1
Best for a per-user cloud phone, chat and video suite
Intermedia Unite is a cloud phone suite with chat, video, AI recaps and calling to 34 countries.
- 2
Paid plans start at $27.99 a month for each person
As its pricing page puts it: $27.99 per user / month (billing term not stated).
- 3
It runs on 4 platforms
Web, macOS, Windows and Android.
- 4
Business phone system
100+ calling features, an auto attendant, hunt groups, call park and pickup, voicemail transcription, call recording and web fax.
- 5
Calling to 34 countries
Both plans include unlimited domestic calling and unlimited international calling to 34 countries. Toll-free numbers cost extra.
- 6
Chat, texting and video
One-on-one and group chat, user texting capped at 500 or 1,000, and video meetings of up to 100 or 200 participants.
- 7
A 2.0 GPA, above 9 of 44
That is against the other business phone systems we grade, on value, the free plan, features, ease of use and platforms.
- 8
Keep it
To replace Intermedia Unite you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
Intermedia Unite at a glance
- Pricing
- Paid, from $27.99 per user / month (billing term not stated)
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web, macOS, Windows, Android
- Made by
- Intermedia.net, Inc., since 1993
- Category
- Business Phone Systems
- Our grade
- 2.0 GPA, fair
The report card
Best for a per-user cloud phone, chat and video suite
Intermedia Unite is a cloud phone suite with chat, video, AI recaps and calling to 34 countries. It's $27.99 a user a month on Pro and $32.99 on Enterprise, both by quote, and several things cost extra.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | Pro is $27.99 a user a month, above this category's $21 dearer-quarter line but under its $30 dearest-tenth line. Enterprise is $32.99, and the billing term isn't stated. |
| Free plan and trial | F | No free plan or trial is listed. Both plans use a Get quote button. |
| Features | B | A phone system with 100+ features, chat, texting, video, file storage and AI recaps. The listing shows no gap in the core phone job. |
| Ease of use | C | No store rating on record. A phone system with hunt groups, call park and integrations needs set-up, and plans are quoted. |
| Platforms and integrations | B | Web, Mac, Windows and Android, with Salesforce, ServiceNow, NetSuite, Dynamics, Active Directory and Outlook links. No iPhone app is listed. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Intermedia Unite is for
- Fits if you want phone, chat and video from one vendor with one price per user
- Works for Microsoft shops that want Outlook and Active Directory links
Who it is not for
- Pricey if you add the extras: toll-free numbers, company messaging, webinars and archiving beyond 30 days all cost more
- Watch out: both plans are quoted, so the final price and contract length are set in a sales call
- Watch out: texting is capped at 500 on Pro and 1,000 on Enterprise, and the page doesn't give the period
- Tight if you want to try it free, as no trial is listed
Good to know
Good for
- Offices that want phone, chat, video and file sharing from one vendor
- Teams that mix license levels across staff
- Businesses with callers in the 34 countries covered by the plan
Worth knowing
- Both plans use a Get quote button, so the final price and contract length are set in a sales conversation.
- Toll-free numbers, company messaging, webinars and archiving beyond 30 days cost extra.
- Business texting is capped at 500 on Pro and 1,000 on Enterprise; the page does not give the period.
- The pricing page does not say whether the per-user price assumes monthly or annual billing.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$27.99
A month to start, for each person
Intermedia Unite is a paid product, starting at $27.99 per user / month (billing term not stated).
Unite Pro
$27.99
per user / month, billing term not stated
Phone system with 100+ features, calling to 34 countries, 500 business texts, chat, AI meetings for up to 100, 50 GB of storage per user. Sold by quote.
Unite Enterprise
$32.99
per user / month, billing term not stated
Everything in Pro with 1,000 business texts, meetings for up to 200 participants and 200 GB of storage per user. Sold by quote.
Read from intermedia.com on Nov 12, 2026.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
4
Places it runs: Web, macOS, Windows and Android
Cloud phone, chat and video suite from Intermedia, priced per user. Here is what it does, as its own site describes it, and what it covers: transcription, team chat, video calls, file sharing, business phone line, business texting.
The listing shows no gap in the core phone job.
- Business phone system
- 100+ calling features, an auto attendant, hunt groups, call park and pickup, voicemail transcription, call recording and web fax.
- Calling to 34 countries
- Both plans include unlimited domestic calling and unlimited international calling to 34 countries. Toll-free numbers cost extra.
- Chat, texting and video
- One-on-one and group chat, user texting capped at 500 or 1,000, and video meetings of up to 100 or 200 participants.
- AI features
- The Unite AI Assistant and AI call and meeting recaps are listed on both plans. AI Receptionist and Interaction Insights appear as coming soon.
- File storage
- Each user gets file backup, sync and share storage: 50 GB on Pro and 200 GB on Enterprise.
- CRM and Microsoft integrations
- Unite Extend lists Salesforce, ServiceNow, NetSuite and Dynamics, other CRMs, Active Directory, Outlook and Chrome click-to-call.
Where it runs
- Web
- macOS
- Windows
- Android
What it works with
- Salesforce
- ServiceNow
- NetSuite
- Microsoft Dynamics
- Zendesk
- HubSpot
- Slack
- Microsoft Outlook
Intermedia Unite is made by Intermedia.net, Inc., and has been around since 1993.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
9/44
Other business phone systems it is graded above
Intermedia Unite's GPA of 2.0 is higher than 9 of the 44 other business phone systems we grade, and level with 10.
It stands best on features (B, above 26 of 44) and worst on free plan and trial (F, above 0).
Its paid plans start at $27.99 a month for each person, against a middle price of $19 for the category: 25 of the 32 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 11 tools score higher and cost less.
Each grade against the category
Every bar is all 45 business phone systems we grade, cut by the letter each got. Intermedia Unite’s own letter is outlined.
- CValue for moneyAbove 5 of 44
- FFree plan and trialAbove 0 of 44
- BFeaturesAbove 26 of 44
- CEase of useAbove 4 of 44
- BPlatforms and integrationsAbove 6 of 44
Price against what you get
Each dot is one of 34 business phone systems. Further left costs less; higher up scores better on features, ease of use and platforms. Intermedia Unite is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Intermedia Unite you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 25 of the 44 other business phone systems grade higher. It costs $335.88 a year.
What you could not
- Phone numbers and calls carried over the phone network.
- Video calls.
- Chat that a whole team counts on staying up.
- Texts from a business number, registered with the carriers.
- Storing and serving files for other people.
- Speech turned into text you can trust.
- Apps for macOS, Windows and Android that stay in step with each other.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Salesforce, ServiceNow and NetSuite among them.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Intermedia Unite’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
RingCentral, 8x8, Nextiva, Vonage Business Communications and Dialpad
The 5 tools Intermedia Unite is most often weighed against, with where each one differs from it.
- 3.0GPA
RingCentral
Free trial · from $20/mo
Cloud phone system with texting, fax, video meetings and team chat.
- Only RingCentral lists an iOS app.
- Intermedia Unite also covers file sharing.
- 2.0GPA
8x8
Paid
Cloud phone system with team chat, meetings and a receptionist console.
- Only 8x8 lists an iOS app.
- Intermedia Unite also covers transcription and file sharing.
- 2.2GPA
Nextiva
From $15/mo
Business phone, texting and video with an optional AI receptionist.
- Only Nextiva lists Linux and iOS apps.
- Intermedia Unite also covers file sharing.
- 2.4GPA
Vonage Business Communications
From $19.99/mo
Business phone lines with texting, video meetings and team chat.
- Only Vonage Business Communications lists an iOS app.
- Only Vonage Business Communications lists a browser extension.
- Intermedia Unite also covers file sharing.
- 2.8GPA
Dialpad
Free trial · from $15/mo
AI business phone with live call transcripts and call summaries.
- Only Dialpad lists an iOS app.
- Only Dialpad lists a browser extension.
- Intermedia Unite also covers file sharing.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
12
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Intermedia Unite free?
No. Intermedia Unite is a paid product, starting at $27.99 per user / month (billing term not stated).
How much does Intermedia Unite cost?
Intermedia Unite lists 2 plans. Unite Pro: $27.99 per user / month, billing term not stated.
What platforms does Intermedia Unite work on?
Intermedia Unite is available on Web, macOS, Windows and Android.
Does Intermedia Unite have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Intermedia Unite is listed for Web, macOS, Windows and Android.
Does Intermedia Unite have a Linux app?
No Linux app was listed when its pages were read on Nov 12, 2026. Intermedia Unite is listed for Web, macOS, Windows and Android.
Is Intermedia Unite open source?
Intermedia Unite is not described as open source on its own site, as read on Nov 12, 2026.
What does Intermedia Unite integrate with?
Intermedia Unite's listing names Salesforce, ServiceNow, NetSuite, Microsoft Dynamics, Zendesk, HubSpot, Slack and Microsoft Outlook.
Who makes Intermedia Unite?
Intermedia Unite is made by Intermedia.net, Inc. It dates from 1993.
What are the alternatives to Intermedia Unite?
The closest alternatives to Intermedia Unite in our directory are RingCentral, 8x8, Nextiva, Vonage Business Communications and Dialpad.
How does Intermedia Unite compare with other business phone systems?
Intermedia Unite's GPA of 2.0 is higher than 9 of the 44 other business phone systems we grade, and level with 10.
Is Intermedia Unite good value for money?
ToolGPA grades Intermedia Unite C for value for money. Its paid plans start at $27.99 a month for each person, against a middle price of $19 for the category: 25 of the 32 others that charge start lower.
Could I make my own version of Intermedia Unite?
To replace Intermedia Unite you would be making phone numbers and calls carried over the phone network.
Where this guide comes from
The prices, plans, platforms and features were read from Intermedia Unite’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Intermedia Unite's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Intermedia.net, Inc. Prices change, so check intermedia.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Intermedia Unite, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/intermedia-unite
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Intermedia Unite: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/intermedia-unite
Know someone choosing between business phone systems?
Send them this guide: toolgpa.com/tools/intermedia-unite/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded business phone systems after Intermedia Unite, each with an Insider's Guide of its own.
- Business Phone Systems Insider's GuideEvery one of the 45 business phone systems we grade, compared
- Zadarma Insider's GuideCloud PBX and virtual numbers in 110+ countries, free to start3.2 GPA
- Grasshopper Insider's GuideVirtual business number on your own phone, priced per account3.0 GPA
- RingCentral Insider's GuideCloud phone system with texting, fax, video meetings and team chat3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Intermedia Unite’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Intermedia Unite is a trademark of its owner, and this guide is not made, paid for or approved by Intermedia.net, Inc. Prices and plans change: check intermedia.com before you buy.