Guru vs Question Base (2026): which should you pick?

Pick Guru if

• Fits if you want one checked source of answers for staff and for your AI tools
• Works for support, sales or IT teams that need cited answers without leaving Slack or Teams

Look elsewhere if

• Skip it if you want to see a price or try it before talking to sales, because you can't do either
• Pricey if most of your people only read, since every invited user takes a paid seat
• Not for you if you want a native phone app, as mobile means a web app or Slack
• Watch out: canceling needs written notice 15 days before renewal, and Guru doesn't issue refunds
• Tight if you're small, as setup means building collections, assigning experts and wiring connectors

Pick Question Base if

• Fits if your team asks the same questions in Slack all day and your docs are already in Confluence, Drive or Notion
• Works for departments that can commit to a yearly plan

Look elsewhere if

• Skip it if you want a free plan or a self-serve trial, as there is neither
• Pricey if you are one person or a small team, because Annual Pro starts at $6,000 a year
• Not for you if you don't use Slack, since that is where it works
• Watch out: the proof of concept is a 2-month commitment, and HIPAA and AWS deployment need Enterprise+

Guru

• Guru publishes no prices: its pricing page describes custom packages scoped with the sales team, and the site offers no self-serve signup.
• Every invited user takes a paid seat, including people who only read content.
• There is no native mobile app; phones use a mobile web app or Slack, and Guru says its desktop experience has the most complete functionality.
• Canceling requires written notice at least 15 days before the renewal date, and Guru does not issue refunds.

Question Base

• It works inside Slack; the price page shows no self-serve plan or free tier.
• Every plan is booked through a demo or sales, with a $6,000 yearly minimum for Annual Pro.
• The pricing page states the proof of concept is a 2-month commitment.
• HIPAA compliance and AWS deployment are Enterprise+ only.

Guru

Verified knowledge base

Knowledge is organized into collections and kept current through verification. Usage signals, content age and policy rules handle most checks, and the rest are routed to assigned experts.

Knowledge Agents

Chat-style agents answer questions with citations, run multi-step research across sources and can act in connected systems, such as creating a ticket, as the signed-in user.

Search across connected sources

More than 100 connectors bring enterprise apps, databases and file systems into one search index, and each source keeps its original access permissions.

AI-drafted documentation

Agents turn conversations, meetings and tickets into draft documents and route them to subject-matter experts for review before anything is published.

Answers inside other tools

Guru answers questions in Slack and Microsoft Teams, in a browser extension for Chrome, Edge and Opera, and through an MCP server that AI tools can query.

Governance controls

Role-based access, SAML SSO and SCIM, audit logs with lineage, and DLP masking that redacts personal and sensitive data when content is ingested.

Question Base

Answers in Slack

Detects questions in channels and answers from connected documentation, without needing an @mention.

Doc connections

Reads Confluence spaces and pages, Google Drive files and Notion pages and databases.

Saves new knowledge

Summarizes answers and decisions shared in Slack so they can be saved to docs.

FAQ from answers

Creates an FAQ from questions answered in Slack.

Analytics and security

Annual Pro adds performance analytics; the pricing page cites SOC 2 Type II security.

Guru

• Custom packageCustom

  Quoted by sales from an organization's scale, knowledge complexity and AI maturity; includes platform access and a team of solution engineers.

Question Base

• Proof of Concept$1,000

  for 2 months, paid once

  Hands-on implementation, ROI calculation, 10,000 pages across integrations. Typical scope is a single channel.

• Annual Pro$6,000

  per year and up, at $5 per user / month, billed annually

  One team or department, 200 pages per seat of integrated data, unlimited questions and channels, performance analytics. Booked through a demo.

• Enterprise+$20,000

  per year and up, at $15 per user / month, billed annually

  Custom source integrations, deployment in your AWS, white-labeling, multi-workspace Slack, HIPAA compliance as stated. Sold through sales.

Guru

• Nonprofit

  Guru for Good nonprofit pricing

  Guru for Good offers the product at a reduced cost to eligible 501(c)(3) nonprofits that contact the company. The pricing page does not state the size of the discount.

Question Base

No public discounts listed.