Intercom vs Maven AGI (2026): which should you pick?

Pick Intercom if

• Fits if you run a software or app company and support people inside the product
• Works for startups with under $10M raised and fewer than 15 staff, which get 93% off the first year

Look elsewhere if

• Pricey if you get lots of questions, as every Fin resolution adds $0.99 to the bill
• Skip it if you need a fixed monthly cost, since WhatsApp, SMS, phone and bulk email are billed by use
• Tight if you want automation workflows or several team inboxes, as both start on Advanced at $85 a seat
• Watch out: each agent gets 10 Copilot conversations a month free, and unlimited Copilot is $29 an agent on top
• Watch out: product tours and surveys need Proactive Support Plus, from $99 a month for 500 messages

Pick Maven AGI if

• Fits if you run a large support operation and want AI to resolve requests
• Works for teams on Zendesk or Salesforce that want a voice agent too

Look elsewhere if

• Not for you if you want a price before a call: none is published
• Skip it if you want to try it yourself, since there is no self-serve sign-up or free plan
• Watch out: the demo form rejects free email addresses
• Too heavy for small teams, as the pages are aimed at enterprises

Intercom

• Every Fin outcome costs $0.99 on top of seats, and WhatsApp, SMS, phone and bulk email are billed by usage.
• Unlimited Copilot costs $29 per agent / month billed annually ($35 monthly); the Pro add-on with Operator starts at $100 a month per workspace.
• Fin can run on another helpdesk such as Zendesk or Salesforce for $0.99 per outcome with a monthly minimum and no seat fees, sold through sales.
• Outbound features such as product tours and surveys need Proactive Support Plus, from $99 a month for 500 messages.

Maven AGI

• No public pricing exists: the pricing page leads to a demo request.
• The demo form rejects free email addresses and asks for a business address.
• It is aimed at enterprises; the pages describe no self-serve signup or free plan.

Intercom

Fin AI Agent

Answers customers across channels and hands off to the team inbox. It costs $0.99 per outcome, charged at most once per conversation and not when a human takes over.

Messenger live chat

A chat widget for websites and mobile apps that feeds the same inbox as email and other channels.

Shared inbox and tickets

Conversations and tickets in one inbox with pre-built reports. Advanced adds multiple team inboxes and round-robin assignment.

Help center

A public help center on every plan; Advanced adds private and multilingual help centers and Expert adds one per brand.

Workflows

Basic automation on Essential and a visual workflow automation builder from Advanced up, with SLAs on Expert.

Copilot

An AI assistant in the inbox. Each agent gets 10 Copilot conversations a month free; unlimited use is a paid add-on per agent.

Maven AGI

One agent across channels

A single agent covers web chat, in-app messaging, SMS, WhatsApp, social DMs, email, voice, Slack and Microsoft Teams.

Voice AI

Real-time voice agents answer calls over existing telephony such as Twilio, Genesys and Cisco, and redact personal data in-call.

Agent Designer

A workspace where CX teams tune agent behavior and test changes against real scenarios before customers see them, without engineering.

Help desk and CRM connections

Connects to Zendesk, Salesforce, Freshdesk and Intercom, using existing routing, queues and escalations with no data migration.

Agent copilot

Works beside human reps inside Zendesk and Salesforce, drafting replies, surfacing answers and summarizing context.

Governance and guardrails

The vendor describes independent audits, real-time guardrails and governed knowledge for what the agent knows and can do.

Intercom

• Essential$29

  per seat / month, billed annually ($39 billed monthly)

  Messenger live chat, a shared inbox and tickets, pre-built reports, a public help center and basic automation. Fin costs $0.99 per outcome on top.

• Advanced$85

  per seat / month, billed annually ($99 billed monthly)

  Adds a workflow automation builder, multiple team inboxes, round-robin assignment, a private and multilingual help center and 20 free Lite seats.

• Expert$132

  per seat / month, billed annually ($139 billed monthly)

  Adds SSO and identity management, HIPAA support, SLAs, a multibrand Messenger and help center, and 50 free Lite seats.

Maven AGI

Pricing could not be confirmed. See mavenagi.com.

Intercom

• Annual discount

  Lower price with annual billing

  Intercom's pricing page lists Essential at $29 per seat a month billed annually against $39 billed monthly, Advanced at $85 against $99 and Expert at $132 against $139.

• Other savings

  New customers save 35% on annual Essential

  Some loads of the pricing page show Essential at $19 per seat a month billed annually instead of $29 for new customers, or 25% off monthly, kept for as long as the subscription lasts.

• Startups

  Early Stage: 93% off the first year

  Startups with under $10M raised and fewer than 15 employees get 93% off in year one, 50% in year two and 25% in year three, plus a year of Fin with 300 outcomes.

Maven AGI

No public discounts listed.