LivePerson vs Quiq (2026): which should you pick?
As of Nov 13, 2026, LivePerson grades higher than Quiq: 1.8 against 1.6 out of 4.0.
Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA
LivePerson grades higher on platforms. They get the same grade on value for money, the free plan, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
LivePerson
Messaging and AI agent platform for enterprise customer service
Paid
Which one is for you
Pick LivePerson if
- Fits if you run an enterprise service desk on messaging
- Works for teams that already buy through a sales rep
Look elsewhere if
- Skip it if you want a price, since plans are by quote
- Tight if you want analytics or generative AI, because those depend on entitlements agreed with a rep
- Pricey if you send WhatsApp or SMS campaigns, as proactive messages are billed at provider rates plus a 15% handling fee
- Watch out: the pricing page says LivePerson has been acquired by SoundHound AI
Pick Quiq if
- Fits if you run a large messaging operation and want AI agents
- Works for teams that buy through sales
Look elsewhere if
- Skip it if you want to see a price, because buyers are told to talk to sales
- Not for you if you want a self-serve tool, as the rollout is sales-led
- Skip it if you want to try it, since only a demo is offered
- Watch out: the pages name no plan tiers or per-resolution rates
How we grade them
| 1.8GPALivePersonWeak | 1.6GPAQuiqWeak | |
|---|---|---|
| Value for money | CNo price is published; plans are by quote only. | CNo price is published, so nothing says it is cheap or dear. |
| Free plan and trial | FNo free plan and no trial is listed, so you pay before you try it. | FNo free plan and no trial is listed, only a demo you book through sales. |
| Features | CMessaging channels, an agent workspace, a bot builder, knowledge AI and reporting. Analytics Studio and generative AI depend on entitlements agreed with sales. | CAI agents, a studio, assistants, voice agents and analysts. Nothing on the page names plan tiers or per-resolution rates. |
| Ease of use | CNo store rating on record. An enterprise rollout, with bots and knowledge to set up. | CNo store rating on record. A sales-led rollout. |
| Platforms and integrations | BWeb only, with Salesforce, Workato, Medallia, WhatsApp and the big bot platforms. | CWeb only, and the listing names no integrations. |
| Best for | enterprise messaging and AI agents | enterprise AI agents for messaging |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: LivePerson and Quiq. How we grade
Where they differ
- LivePerson also covers business texting, whatsApp messaging and chatbots.
- Quiq also covers shared inbox and workflow automation.
In commonWebAI agentsReportsAI support agent
At a glance
| LivePerson | Quiq | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| Made by | LivePerson | Quiq |
| Price read from | Not confirmed | Not confirmed |
| Checked | Nov 13, 2026 | Nov 13, 2026 |
Worth knowing
LivePerson
- No prices are published: Bronze, Silver and Gold are sold by quote only.
- Some features, such as Analytics Studio and generative AI tokens, depend on entitlements agreed with a sales representative.
- Proactive SMS and WhatsApp messages are billed at provider rates plus a 15% handling fee.
- The pricing page says LivePerson has been acquired by SoundHound AI.
Quiq
- No prices are published; the pricing page asks buyers to talk to the sales team for custom pricing.
- It is an enterprise platform with a sales-led rollout, not a self-serve tool.
- The pages read name no specific plan tiers or per-resolution rates.
Key features
LivePerson
- Messaging channels
- The platform lists web, app, SMS, WhatsApp, Apple Messaging for Business, Messenger, Instagram, Google messaging, Line, Viber and WeChat among its channels.
- Agent workspace
- A multi-channel workspace for agents and supervisors, with cobrowse and secure forms, plus an embedded version for Salesforce.
- Conversation Builder
- A bot builder aimed at non-technical staff, for bots on messaging channels, post-conversation survey bots and voice-enabled bots.
- KnowledgeAI
- Pulls answers from knowledge bases, CRMs and content systems for both bots and human agents.
- Generative AI tools
- Copilot Summary, Copilot Assist and Copilot Rewrite help agents, and a hallucination-detection feature checks AI answers. Token entitlements come from sales.
- Reporting and analytics
- Report Center covers sentiment, intents, bots and voice analytics, and Analytics Studio analyzes speech and text conversations.
Quiq
- AI Agents
- Agents that resolve customer questions across messaging channels, built to run with guardrails that the customer controls.
- AI Studio
- A build environment for agentic AI agents, with technical documentation published for developers.
- AI Assistants
- Coaching and real-time help for human agents working alongside the AI.
- Voice AI Agents
- Voice agents for natural phone conversations at scale, alongside the messaging channels.
- Digital Contact Center
- One workspace where human and AI agents handle every conversation, with reporting across channels.
- AI Analysts
- Turn conversation data into summaries and insights without manual review.
Plans
LivePerson
Pricing could not be confirmed. See liveperson.com.
Quiq
Pricing could not be confirmed. See quiq.com.
Common questions
Which is cheaper, LivePerson or Quiq?
As of Nov 13, 2026, LivePerson has no price we could confirm, and Quiq has no price we could confirm.
Which has a free plan, LivePerson or Quiq?
As of Nov 13, 2026, neither LivePerson nor Quiq has a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.