Loop Returns vs Redo (2026): which should you pick?
As of Nov 13, 2026, Redo grades higher than Loop Returns: 3.0 against 1.4 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
Redo grades higher on value for money, the free plan, features and platforms. They get the same grade on ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Loop Returns
Returns and exchanges software for Shopify brands
Which one is for you
Pick Loop Returns if
- Fits if you run a Shopify shop with enough returns to pay for it
- Works for a shop that wants exchanges offered before refunds
Look elsewhere if
- Pricey if you have few returns, as the Returns plan starts at $340 a month
- Not for you if you are not on Shopify, as other platforms need a custom build
- Watch out: Checkout+ is free only for merchants who qualify
- Skip it if you want to sign up alone, as plans are booked through a demo
Pick Redo if
- Fits if you run a Shopify brand and want a free returns portal
- Works for stores that also want order tracking billed per order
Look elsewhere if
- Watch out: free labels apply only when return coverage is included with the order
- Watch out: other products bill per use, such as $0.20 per support resolution and $0.99 per AI agent resolution
- Skip it if you are off Shopify: other platforms are confirmed only on a demo
- Watch out: several add-ons, including Returns AI Agents and Email AI Agents, have custom pricing
How we grade them
| 1.4GPALoop ReturnsWeak | 3.0GPARedoVery good | |
|---|---|---|
| Value for money | D$340 a month for up to 1,000 returns a year, against a category middle of $20 and a dearest tenth from $189. Returns software is a different job from a label tool, but this is the top of the range. | AReturns, claims and warranty portals are $0, against a $6.60 line for the cheapest shipping tools. Other products bill per use, such as $0.08 per tracked order. |
| Free plan and trial | FNo free plan or trial for most shops. Checkout+ is $0 only for merchants who qualify. | BThe portals are free, with no cap stated. But free labels only apply when return coverage is included, and other products charge per use. |
| Features | CExchanges, fraud prevention, return labels, workflows and insights. It is built for Shopify, and other platforms need a custom build. | BReturns portal, return warehouses, claims, order tracking and a wider post-purchase platform. The listing names no gap in the core job, though AI agents and email agents are custom-priced. |
| Ease of use | CNo store rating on record. Workflows and policies have to be set up, and plans are booked through a demo. | CNo store rating on record. You set up the portals and connect your store and marketing tools. |
| Platforms and integrations | CWeb only on the listing, with one integration, Shopify. | BWeb platform with Shopify, Klaviyo, Attentive and Postscript. No desktop or phone app. |
| Best for | returns and exchanges for Shopify stores | free returns and claims for ecommerce brands |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Loop Returns and Redo. How we grade
Where they differ
- Redo also covers email campaigns, sMS marketing and chatbots.
At a glance
| Loop Returns | Redo | |
|---|---|---|
| Pricing | Paid | Free plan |
| Starts at | $340 per month, up to 1,000 returns a year | Free returns and claims portals; other products priced per use |
| Free plan | None | Returns, Claims and Warranties portals are free. |
| Free trial | None listed | None listed |
| Web | ||
| Made by | Loop | Redo |
| Price read from | loopreturns.com | redo.com |
| Checked | Nov 12, 2026 | Nov 13, 2026 |
Worth knowing
Loop Returns
- Checkout+ is free only for merchants who qualify.
- Returns plan starts at $340 a month and covers up to 1,000 returns a year.
- Built for Shopify; other platforms need a custom implementation.
- Plans are booked through a demo.
Redo
- Free labels apply only when return coverage is included with the order; returns without coverage may carry label or handling costs.
- Other products bill per use: $0.20 per support resolution, $0.99 per AI agent resolution, $0.40 per order for checkout optimization.
- Several add-ons (Returns AI Agents, Email AI Agents) have custom pricing.
- Most of the 4,000+ brands the site cites run Shopify; other platforms are confirmed on a demo.
Key features
Loop Returns
- Exchanges
- Variant and instant exchanges, plus Shop Now and Bonus Credit.
- Fraud prevention
- Tools to reduce abusive returns.
- Return labels
- US and Canada domestic return labels and printerless returns.
- Workflows
- Rules for returns, store credit or refund options and a custom return URL.
- Insights
- Reporting on returns and exchanges.
Redo
- Returns portal
- Free return and exchange portal with an AI exchange agent that offers a swap before a refund.
- Returns warehouses
- Redo says it runs warehouses dedicated to returns that receive and grade items.
- Claims
- Portal for lost, damaged and stolen package claims.
- Order tracking
- Tracking landing page on the merchant's own site, plus tracked return shipments.
- Wider platform
- Email and SMS, abandoned-cart recovery, AI support, checkout optimization and chargeback tools.
Plans
Loop Returns
Checkout+$0
Free software and return shipping for merchants who qualify; eligibility depends on order and return volume.
Returns$340
per month and up, for up to 1,000 returns annually
Includes Shop Now, Instant Exchange, Bonus Credit and fraud prevention. Sold through a demo.
Redo
Returns$0
Free return portal, real-time analytics, return-specific AI agents, and Redo covers the cost of return labels (subject to the coverage terms in the footnote).
Claims$0
Free self-serve portal for lost, damaged or stolen packages, with fraud detection and a revenue share option.
Warranties$0
Free claim portal and product registration form.
Order tracking$0.08
per tracked order
Branded tracking page and 23 transactional triggers. Priced per order, not per month.
Common questions
Which is cheaper, Loop Returns or Redo?
As of Nov 13, 2026, Loop Returns starts at $340 per month, up to 1,000 returns a year, and Redo starts at Free returns and claims portals; other products priced per use.
Which has a free plan, Loop Returns or Redo?
As of Nov 13, 2026, only Redo has a free plan. Loop Returns does not.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.