Mattermost vs Twake (2026): which should you pick?

Pick Mattermost if

• Fits if your chat has to stay on your own servers or on an air-gapped network
• Works for technical teams who can run and maintain their own server

Look elsewhere if

• Skip it if nobody on the team wants to run a server, as it's self-hosted by design
• Not for you if you want to see a price before talking to anyone, because every paid license is quoted by sales
• Tight if you rely on the free Entry mode, which only shows the latest 10,000 channel messages and has community support
• Watch out: Team Edition has no single sign-on, and the vendor doesn't recommend it for sensitive work
• Pricey if you need workflow automation or boards, as both start on Enterprise, sold as prepaid annual seats

Pick Twake if

• Fits if you want data kept in France and an option to host the suite yourself
• Works for a small group that wants chat, mail and files from one open-source vendor

Look elsewhere if

• Skip it if you need video calls inside chat today, as the Chat page marks Jitsi as coming soon
• Tight if you stay on the free plan: 5 GB of storage and 100 emails a day
• Pricey if you want the Office document editor, which starts on Standard at €4 a month
• Watch out: the plans page was readable only in French and in euros, and no annual or business seat prices are shown

Mattermost

• No prices are published: Professional, Enterprise and Enterprise Advanced are quoted by sales and sold as prepaid annual seat subscriptions.
• Entry shows only the latest 10,000 channel messages and has community support only; the vendor suggests it for teams of fewer than 50 users.
• It is self-hosted by design; the only vendor-hosted option described is single-tenant Mattermost Cloud Enterprise, arranged through sales.
• Team Edition has no single sign-on, and the vendor does not recommend it for government or sensitive commercial workloads.

Twake

• The plans page was readable only in French, with prices in euros; storage and mailbox size, not chat, differ between plans.
• The Office document editor is not included on the free plan.
• No annual prices or business seat prices are shown; the company plan is quoted on request.
• Video conferencing inside Twake Chat is marked coming soon on the Chat page.

Mattermost

Channel-based messaging

1-1 and group messages, public and private channels, threaded discussions, file sharing and search across web, desktop and mobile, in 20 languages.

Playbooks

Repeatable playbooks for incident response, change management and compliance, with conditional checklists and escalation. The pricing page lists workflow automation from Enterprise.

Calls and screen sharing

1:1 audio calls with screen sharing are in every paid package, and group calls support about 50 concurrent users per self-hosted server. A 40-minute call limit is planned for Entry.

Boards

Kanban, table, calendar and gallery boards for assigning and tracking tasks next to the conversation. The pricing page lists work management from Enterprise.

AI agents

Agents summarize conversations and take actions using an LLM provider the customer chooses, or a self-hosted model in air-gapped environments.

Integrations and API

A REST API with an OpenAPI 3.0 spec, webhooks, slash commands and a plugin platform, with prebuilt integrations for tools such as Jira, GitHub and GitLab.

Twake

Matrix-based chat

Twake Chat runs on the Matrix protocol, with direct and group chats, channels, and optional extra end-to-end encryption.

Bridges to other messengers

The Matrix protocol lets Twake Chat send and receive messages on networks such as Telegram, Discord and Signal.

Drive, Mail and Calendar

The same account opens Drive for file storage with Office-format editing, Mail for email and Calendar for scheduling.

Video conferencing

Twake Visio is a video conferencing product, and the Chat page lists Jitsi videoconferencing as coming soon.

Hosted in France

The site says all data is stored in France under GDPR rules, with SSL/TLS and WebSocket communication enabled.

On-premise installation

Twake Chat, Drive and Mail can be installed on your own servers using Docker, according to the site.

Mattermost

• Entry$0

  Free mode of the Enterprise Edition: Enterprise Advanced features with 10,000 viewable messages, community support, and no compliance or high availability.

• Team Edition$0

  Open-source, MIT-licensed edition for small teams and personal use under 250 activated users, without single sign-on.

• ProfessionalCustom

  For teams of up to 250 users: single sign-on, AD/LDAP sync, guest accounts and next-business-day support. Sold as prepaid annual seats.

• EnterpriseCustom

  Adds workflow automation, work management boards, compliance and data retention tools, federated communications and high availability.

• Enterprise AdvancedCustom

  Adds zero-trust attribute-based access controls, classification banners, burn-on-read messages and support for air-gapped environments.

Twake

• Découvrir€0.00

  5 GB cloud storage, 1 GB mailbox with 100 emails a day, instant messaging and collaborative notes.

• Standard€4.00

  per month

  50 GB cloud storage, 15 GB mailbox with unlimited emails a day, and an Office document editor.

• Premium€12.00

  per month

  1,000 GB cloud storage, a 500 GB mailbox with unlimited emails a day, and an Office document editor.

• EnterpriseCustom

  Offer for companies and local authorities, with a personal cloud for each user. Contact the company.

Mattermost

• Nonprofit

  3-year Professional license for $250

  Eligible nonprofit and open-source organizations can apply for a 3-year self-hosted Mattermost Professional subscription for up to 1,000 users for a $250 fee.

Twake

No public discounts listed.