Rocket.Chat vs Twake (2026): which should you pick?

Pick Rocket.Chat if

• Fits if your organization must host its own chat on its own servers
• Works for teams of up to 50 with someone who can run a server

Look elsewhere if

• Skip it if you've nobody to install and maintain a server, since the free options are self-managed
• Not for you if you need a price before you talk to sales, as none is published
• Tight if you're past 50 users and hoped to stay on Starter, which stops there and can't run air-gapped
• Watch out: Starter has community support only, and the free Community edition caps 100 concurrent users and isn't meant for production
• Too light for teams that want calls built in, as Rocket.Chat routes them through Pexip, Jitsi, Meet or Zoom

Pick Twake if

• Fits if you want data kept in France and an option to host the suite yourself
• Works for a small group that wants chat, mail and files from one open-source vendor

Look elsewhere if

• Skip it if you need video calls inside chat today, as the Chat page marks Jitsi as coming soon
• Tight if you stay on the free plan: 5 GB of storage and 100 emails a day
• Pricey if you want the Office document editor, which starts on Standard at €4 a month
• Watch out: the plans page was readable only in French and in euros, and no annual or business seat prices are shown

Rocket.Chat

• Paid plan prices are not published; Commercial, Government and Defense are quoted by sales.
• Starter stops at 50 users, cannot be deployed air-gapped and has community support only, with no option to buy support.
• The Community edition has core messaging only and 100 concurrent users, and the vendor says it is not suited to business-critical production use.
• The free options are self-managed, so the team installs and maintains the server; Rocket.Chat-run hosting comes with paid plans.

Twake

• The plans page was readable only in French, with prices in euros; storage and mailbox size, not chat, differ between plans.
• The Office document editor is not included on the free plan.
• No annual prices or business seat prices are shown; the company plan is quoted on request.
• Video conferencing inside Twake Chat is marked coming soon on the Chat page.

Rocket.Chat

Channels, direct messages and threads

Channels, groups, direct messages and threaded discussions with multimedia and file sharing, searchable message history, read receipts and an interface in 64 languages.

Deployment on your own terms

Workspaces run on-premises, in a private or sovereign cloud, or on Rocket.Chat's dedicated hosting. Air-gapped deployment is available on paid plans only.

Identity and access controls

Active Directory and LDAP authentication, single sign-on, multi-factor authentication and role-based access control are included from the free Starter plan.

Encryption and data policies

End-to-end encryption can be switched on for messages and files, alongside data retention policies, data loss prevention and content moderation.

Video through integrations

Calls connect through Pexip, Jitsi, BigBlueButton, Google Meet or Zoom on Starter. The Community edition supports Jitsi and BigBlueButton only.

Federation, apps and API

Matrix protocol federation links separate organizations in shared channels, and the Marketplace, Apps Engine and open API cover custom apps and integrations.

Twake

Matrix-based chat

Twake Chat runs on the Matrix protocol, with direct and group chats, channels, and optional extra end-to-end encryption.

Bridges to other messengers

The Matrix protocol lets Twake Chat send and receive messages on networks such as Telegram, Discord and Signal.

Drive, Mail and Calendar

The same account opens Drive for file storage with Office-format editing, Mail for email and Calendar for scheduling.

Video conferencing

Twake Visio is a video conferencing product, and the Chat page lists Jitsi videoconferencing as coming soon.

Hosted in France

The site says all data is stored in France under GDPR rules, with SSL/TLS and WebSocket communication enabled.

On-premise installation

Twake Chat, Drive and Mail can be installed on your own servers using Docker, according to the site.

Rocket.Chat

• Starter$0

  Self-managed workspace for up to 50 users with SSO, LDAP, multi-factor authentication, end-to-end encryption and community-only support.

• Community$0

  Open-source (MIT) edition with core messaging only, up to 100 concurrent users and push notifications capped at 10,000 a month.

• CommercialCustom

  For commercial enterprises: on-premises, private cloud or dedicated cloud hosting, high availability and regulatory compliance features.

• GovernmentCustom

  For public sector agencies: on-premises or sovereign cloud deployment, tamper-evident audit logs, retention policies and Matrix federation.

• DefenseCustom

  For defense and intelligence: air-gapped deployment, DoD ATO up to IL6, FIPS 140-3 validated cryptography and clearance-based access control.

Twake

• Découvrir€0.00

  5 GB cloud storage, 1 GB mailbox with 100 emails a day, instant messaging and collaborative notes.

• Standard€4.00

  per month

  50 GB cloud storage, 15 GB mailbox with unlimited emails a day, and an Office document editor.

• Premium€12.00

  per month

  1,000 GB cloud storage, a 500 GB mailbox with unlimited emails a day, and an Office document editor.

• EnterpriseCustom

  Offer for companies and local authorities, with a personal cloud for each user. Contact the company.