Neon CRM vs Raiser's Edge NXT (2026): which should you pick?

Pick Neon CRM if

• Fits if you run a small or midsize nonprofit and want unlimited records and users
• Works for groups that run events, volunteers and memberships from one database

Look elsewhere if

• Pricey if you are tiny: $99 a month is the starting point and the page gives no further prices
• Watch out: payment processing runs through Neon Pay and its fees are on another page
• Watch out: onboarding and data migration packages are sold separately
• Not for you if you want a free plan or trial, as neither is listed

Pick Raiser's Edge NXT if

• Fits if you run major gift fundraising and want one record per supporter
• Works for organizations already on other Blackbaud products

Look elsewhere if

• Skip it if you want a price before a demo, as none is published
• Not for you if you want finance in the same product, since Financial Edge NXT is sold separately
• Watch out: peer-to-peer fundraising comes through a JustGiving link, not a native tool
• Watch out: no platforms beyond the browser are listed

Neon CRM

• The price depends on annual revenue; the page gives only the $99 a month starting point.
• Memberships and volunteers add 10% of the CRM price each, and events add 20%.
• Payment processing runs through Neon Pay; its fees are on a separate page.
• Onboarding and data migration packages are sold separately.

Raiser's Edge NXT

• No prices are published; the page offers a demo request and an Ask About Pricing link.
• Tied to the wider Blackbaud product family; gift and finance data are reconciled with Financial Edge NXT, which is sold separately.
• Peer-to-peer fundraising connects through a built-in JustGiving integration rather than a native tool.
• The product page does not list platforms beyond the browser.

Neon CRM

Supporter profiles

One record gathers giving history, emails, notes, events and volunteer hours, with segments built from live data.

Fundraising tools

Drag-and-drop donation forms, multi-level campaigns, peer-to-peer pages, recurring gifts and grant management are in the base plan.

Email, text and journeys

A branded email builder, text messaging and trigger-based stewardship journeys, with unlimited sends and workflows.

Dashboards and reports

Live dashboards, more than 50 ready-made reports and a drag-and-drop builder for custom ones, including board reporting.

Events, volunteers and memberships

Optional add-ons cover event ticketing and seating, volunteer shifts and timesheets, and member portals with auto-renewals.

Open API and integrations

Every customer can use the Open API. Listed integrations include QuickBooks, Windfall wealth data, Constant Contact and Zapier.

Raiser's Edge NXT

Single supporter record

Giving history, engagement and relationships are held on one record per supporter, with email, events and membership included.

Major gift pipeline

Tracks prospects through identification, qualification, cultivation, solicitation and stewardship, with Prospect Insights prioritizing likely major gift donors.

Gift processing and recurring giving

Handles payment processing and gift management from small gifts to multi-year pledges, with tools for monthly donors and online giving forms.

Membership and planned giving

Runs membership programs, giving societies and planned gifts, including beneficiaries and realized revenue, in the same system.

AI assistance

Chat for Blackbaud AI drafts donor summaries and talking points, and Agents for Good help with outreach sequencing. Generative AI is off until an admin turns it on.

Dashboards and workflows

Dashboards show annual giving, sustainers and major gifts, and Workflow Designer builds multi-step email and outreach sequences.

Neon CRM

• Neon CRM$99

  per month and up, based on annual revenue

  Unlimited contacts, users, forms, workflows, emails and reports, with chat, email and phone support included.

Raiser's Edge NXT

Pricing could not be confirmed. See blackbaud.com.