Any.do refund policy

Any.do's longest stated refund window is 14 days, and you cancel in your own settings.

Refund window: 14 daysYourself, in settingsRead Oct 18, 2026 on support.any.do

Any.do refunds and cancellation

BGrade

Good · checked Oct 18, 2026

There is a real refund window here, but it is a narrow one: 48 hours on most plans, stretching to 14 days on a yearly Teams plan, and you have to write in and ask. Cancelling is the easy part if you bought on the web, four clicks in your profile, and you keep the paid features to the end of the cycle. A short window you must claim, with a clean self-serve exit, is a B.

Refund window: 14 days
How you cancel: Yourself, in settings

Getting your money back: Any.do's help centre states that Premium, Family and monthly Teams subscriptions can be refunded if asked for within 48 hours of the payment, and yearly Teams subscriptions within 14 days, with no partial or prorated refunds afterwards. Refunds are issued by whichever platform took the payment. The terms are shorter and say only that refunds are issued for requests within 48 hours of purchase.
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How to cancel Any.do: Where you cancel depends on who took the payment. A plan bought on the Any.do website is ended in the web or desktop app under Settings, My Profile, Manage Subscription; a Family or Teams plan is ended by an admin from Manage Space. A plan bought through the App Store, Google Play or Huawei must be cancelled there. The page warns that deleting your profile or uninstalling the app does not count as cancelling.
Open Any.do on the web or in the desktop app
Go to Settings
Open My Profile
Select Manage Subscription
Select Leave Premium and confirm
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What you keep afterwards: Cancelling stops the next renewal rather than the current period: the paid features stay active until the billing cycle ends, and then access drops to whatever paid plan is still running, or to the free plan if none is. Premium, Family and Teams are separate subscriptions, so cancelling one leaves the others billing.
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Renewals: Any.do says a paid plan renews automatically on the same cycle unless you cancel before the renewal date, monthly on the same calendar day you upgraded and yearly on the same date. A free trial renews into the paid plan the same way unless it is cancelled first. No reminder before a renewal is mentioned.
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In your favour

Buy on the web and you cancel it yourself in your profile, with nobody to email.
Paid features run to the end of the cycle you have already paid for.
A yearly Teams plan gets 14 days to change your mind, not the usual 48 hours.

Watch out for

Most plans give you 48 hours to ask for a refund. Miss it and nothing comes back.
There are no partial or prorated refunds once the window has passed.
Premium, Family and Teams bill separately, so cancelling one does not stop the others.
Deleting your profile or uninstalling the app is not a cancellation, and the charges carry on.

Getting help from Any.do

BGrade

Good · checked Oct 18, 2026

Any.do does something many apps avoid: it publishes how long you will wait. One to two business days on priority requests, two to four on standard ones, through a chat widget or a contact form. The chat itself is an AI assistant around the clock, and you have to ask it to pass you to a person. Written times and a route open to everyone is a solid B; what would make it an A is a human you can reach live.

Ways to get help

Live chat
A chat widget in the apps, on the website and in the help centre. Any.do says it is available 24/7 and answered first by an AI assistant, and that you can ask to escalate to a human support agent if the issue is urgent or complex.
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Contact form or ticket
A contact form on the Any.do site, which the help centre recommends for bugs, billing, invoices, plan changes and anything that needs files attached.
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Help centre
The Any.do Help Center has articles grouped into getting started, tasks and lists, calendar, boards, notifications, integrations, plans and billing, and account security, open to anyone.
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Not listed on Any.do’s pages: phone.

When people answer: Any.do says Chat Support is available 24 hours a day, seven days a week, but that this is the AI assistant. The reply times it gives for a human agent are counted in business days, and no working hours for the human team are stated.
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How fast it says it replies: Any.do says a human agent usually replies within 1 to 2 business days on priority requests and 2 to 4 business days on standard ones, and gives the same figures for the chat and the contact form. It does not say what makes a request priority.
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What depends on your plan: Its pages do not say.

In your favour

It publishes reply times, which most apps at this price will not do.
The chat widget is in the apps, on the site and in the help centre, so help is never far.
The contact form takes screenshots and recordings, which saves a round of emails.

Watch out for

The 24/7 chat is an AI assistant. A person is an escalation, not the first answer.
Even a priority request is answered in business days, so a weekend problem waits.
No page says what counts as priority, so you cannot tell which queue you are in.
No pages read here state any difference in support between the free and paid plans.

What these two grades rest on. Read on 18 October 2026: Any.do's app licence agreement and its help-centre articles on cancelling a subscription, how billing and renewals work, managing a subscription and contacting support, plus its contact form and help-centre home. Nobody here cancelled a plan, asked for a refund or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.

Any.do refund and cancellation questions

Does Any.do give refunds?

Any.do's help centre states that Premium, Family and monthly Teams subscriptions can be refunded if asked for within 48 hours of the payment, and yearly Teams subscriptions within 14 days, with no partial or prorated refunds afterwards. Refunds are issued by whichever platform took the payment. The terms are shorter and say only that refunds are issued for requests within 48 hours of purchase. This is Any.do's own policy, as read on Oct 18, 2026.

How do I cancel Any.do?

Where you cancel depends on who took the payment. A plan bought on the Any.do website is ended in the web or desktop app under Settings, My Profile, Manage Subscription; a Family or Teams plan is ended by an admin from Manage Space. A plan bought through the App Store, Google Play or Huawei must be cancelled there. The page warns that deleting your profile or uninstalling the app does not count as cancelling. The steps its help page gives: 1. Open Any.do on the web or in the desktop app. 2. Go to Settings. 3. Open My Profile. 4. Select Manage Subscription. 5. Select Leave Premium and confirm.

What happens to my data if I cancel Any.do?

Cancelling stops the next renewal rather than the current period: the paid features stay active until the billing cycle ends, and then access drops to whatever paid plan is still running, or to the free plan if none is. Premium, Family and Teams are separate subscriptions, so cancelling one leaves the others billing.

How do I contact Any.do support?

Any.do's pages list these ways to get help: live chat, contact form or ticket and help centre. Any.do says Chat Support is available 24 hours a day, seven days a week, but that this is the AI assistant. The reply times it gives for a human agent are counted in business days, and no working hours for the human team are stated. Any.do says a human agent usually replies within 1 to 2 business days on priority requests and 2 to 4 business days on standard ones, and gives the same figures for the chat and the contact form. It does not say what makes a request priority. No phone was listed, as read on Oct 18, 2026.

Does Any.do renew automatically?

Any.do says a paid plan renews automatically on the same cycle unless you cancel before the renewal date, monthly on the same calendar day you upgraded and yearly on the same date. A free trial renews into the paid plan the same way unless it is cancelled first. No reminder before a renewal is mentioned.

Can I try Any.do before paying?

Yes. 14-day free trial of the Teams plan. Trying first is the surest way to avoid needing a refund.

Before paying for a year, check what Any.do costs month to month on its pricing page. We read these policies; we haven’t asked Any.do for a refund or contacted its support.

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