Clockify refund policy
Clockify states a refund policy with no set window, and you cancel in your own settings.
Clockify refunds and cancellation
Ordinary · checked Oct 18, 2026
No money comes back. The CAKE.com terms call paid fees non-cancellable and non-refundable, and the cancel article repeats it: no refunds unless a charge went wrong through a system error. What you do get is a clean exit. You end the plan yourself from the Subscription page, keep the paid features to the end of the cycle, drop to Free and keep your data. That is the ordinary deal, so it is a C.
- Refund window
- No set window
- How you cancel
- Yourself, in settings
- Getting your money back
The CAKE.com terms, which cover Clockify, say all payments are non-cancellable for the current term and are final and non-refundable, unless CAKE.com agrees otherwise or the law requires it, with a pro rata refund of prepaid unused charges where a cooling-off right applies. Clockify's cancel article says it gives no refunds for cancelled subscriptions unless a charge happened through a system error.
Stated on cake.com- How to cancel Clockify
A workspace owner or admin cancels from the Subscription page in the app, on the Billing tab, by clicking Cancel subscription and confirming. The terms say the same: you can cancel at any time in your account settings and the plan ends when the current term expires. Cancelling a Bundle plan drops every workspace in the organisation to Free.
- Open the menu next to your workspace name
- Choose Subscription from the dropdown
- Go to the Billing tab
- Find your current subscription plan
- Click Cancel subscription
- Share feedback if you want to, which is optional
- Confirm your decision
- What you keep afterwards
Paid features stay until the end of the current billing cycle, then the workspace switches automatically to the Free plan and no further charges are made. Past invoices stay available to download. The article says all your data stays safe and that Clockify deletes nothing unless you remove the workspace or the CAKE.com account. If a past-due subscription is cancelled, it ends immediately.
Stated on clockify.me- Renewals
The terms say a plan renews automatically for further terms of the same length unless you cancel. CAKE.com says it will tell you at least 30 days before a yearly renewal, or 10 days before a monthly one, if the fee is changing, and will send a reminder before a renewal where the law requires one. Cancel after the renewal date and nothing already paid comes back.
Stated on cake.com
In your favour
- You cancel yourself on the Billing tab, in seven clicks, with nobody to email.
- Paid features run to the end of the cycle you have already paid for.
- Clockify says it deletes nothing: your data sits there on the Free plan.
- Old invoices stay downloadable after you have gone.
Watch out for
- Fees are non-refundable, so a year paid up front is a year spent.
- Plans renew by themselves, and nothing is refunded once a renewal has been charged.
- Seats you remove mid-term are not refunded, only taken off the next bill.
- Cancel a Bundle and every workspace in the organisation drops to Free with it.
Getting help from Clockify
Excellent · checked Oct 18, 2026
Clockify is unusually generous here. The pricing table ticks 24/7 support by email, chat and phone on every column, Free included, and the home page says the team is there 24 hours a day, every day, holidays as well. Add a large help centre, a public forum and a status page and there is little left to ask for. No reply time is promised, but with a phone line open all hours that matters less.
Ways to get help
Live chat
A Start chat button sits at the top of the help contact page. The pricing table counts chat as part of 24/7 support, though no page read says whether an agent or a bot answers first.
Stated on clockify.mePhone
The help contact page gives a phone number for support, alongside a separate line into sales. The pricing table lists phone as part of its 24/7 support on every plan.
Stated on clockify.meEmail
The help contact page and the site footer both give a support email address for writing in directly.
Stated on clockify.meContact form or ticket
The same page carries a contact form asking for your name, email, subject and message, with a file upload. Anyone can use it without logging in.
Stated on clockify.meHelp centre
The Clockify Help Center has articles on administration, billing, tracking, reports, projects and the apps, with a search and a changelog, open to everyone.
Stated on clockify.meCommunity or forum
A public Clockify forum, linked from the site footer under Support, where users post questions and answers.
Stated on forum.clockify.me
- When people answer
The home page's support section says Clockify is there 24 hours a day, every day of the week, including holidays. The pricing table repeats it as 24/7 support covering email, chat and phone.
Stated on clockify.me- How fast it says it replies
Its pages do not say.
- What depends on your plan
The pricing comparison table ticks 24/7 support by email, chat and phone in all five columns, Free, Basic, Standard, Pro and Enterprise. A dedicated success representative is ticked on every paid plan but not on Free, and the tooltip sets a seat minimum for each: 120 on Basic, 90 on Standard, 60 on Pro, 40 on Enterprise and 30 on the Bundle.
Stated on clockify.me
In your favour
- Email, chat and phone are ticked on every plan, the free one included.
- Clockify states its hours plainly: 24 hours a day, every day, holidays too.
- There is a help centre, a public forum and a status page as well as the live channels.
- A dedicated success representative comes with any paid plan, once you are big enough.
Watch out for
- No page states how fast support aims to reply, only that someone is always there.
- No page read says whether a person or a bot picks up the chat first.
- The dedicated representative needs a lot of seats: 120 on Basic, 40 on Enterprise.
What these two grades rest on. Read on 18 October 2026: the CAKE.com terms that cover Clockify, its help articles on cancelling a subscription, managing subscription and billing, and subscription plans, its help contact page, the pricing comparison table and the home page's support section. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Clockify refund and cancellation questions
Does Clockify give refunds?
The CAKE.com terms, which cover Clockify, say all payments are non-cancellable for the current term and are final and non-refundable, unless CAKE.com agrees otherwise or the law requires it, with a pro rata refund of prepaid unused charges where a cooling-off right applies. Clockify's cancel article says it gives no refunds for cancelled subscriptions unless a charge happened through a system error. This is Clockify's own policy, as read on Oct 18, 2026.
How do I cancel Clockify?
A workspace owner or admin cancels from the Subscription page in the app, on the Billing tab, by clicking Cancel subscription and confirming. The terms say the same: you can cancel at any time in your account settings and the plan ends when the current term expires. Cancelling a Bundle plan drops every workspace in the organisation to Free. The steps its help page gives: 1. Open the menu next to your workspace name. 2. Choose Subscription from the dropdown. 3. Go to the Billing tab. 4. Find your current subscription plan. 5. Click Cancel subscription. 6. Share feedback if you want to, which is optional. 7. Confirm your decision.
What happens to my data if I cancel Clockify?
Paid features stay until the end of the current billing cycle, then the workspace switches automatically to the Free plan and no further charges are made. Past invoices stay available to download. The article says all your data stays safe and that Clockify deletes nothing unless you remove the workspace or the CAKE.com account. If a past-due subscription is cancelled, it ends immediately.
How do I contact Clockify support?
Clockify's pages list these ways to get help: live chat, phone, email, contact form or ticket, help centre and community or forum. The home page's support section says Clockify is there 24 hours a day, every day of the week, including holidays. The pricing table repeats it as 24/7 support covering email, chat and phone.
Does Clockify renew automatically?
The terms say a plan renews automatically for further terms of the same length unless you cancel. CAKE.com says it will tell you at least 30 days before a yearly renewal, or 10 days before a monthly one, if the fee is changing, and will send a reminder before a renewal where the law requires one. Cancel after the renewal date and nothing already paid comes back.
Can I try Clockify before paying?
Yes. 7-day free trial of all PRO features, no credit card required. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Clockify costs month to month on its pricing page. We read these policies; we haven’t asked Clockify for a refund or contacted its support.
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