Cozi refund policy
Cozi's longest stated refund window is 30 days, and you cancel in your own settings.
Cozi refunds and cancellation
Good · checked Oct 18, 2026
Thirty days to get your money back is a good deal, and cancelling a subscription bought on the website is something you do yourself. Two things keep it off an A. The refund is not a button: you have to write in and ask, and the terms set the clock from the date of purchase. Buy through the App Store and it is Apple's call, not Cozi's. Cancelling itself is painless, and nothing in the account is deleted.
- Refund window
- 30 days
- How you cancel
- Yourself, in settings
- Getting your money back
The terms say that for a subscription not bought through the Apple App Store you may request a full refund within 30 days after the date of purchase, and that you submit the request by contacting Cozi through its contact page. For App Store purchases they say In Tandem, which runs Cozi, cannot process refunds and that requests go to Apple under Apple's own refund policy.
Stated on cozi.com- How to cancel Cozi
The FAQ says a subscription bought on the Cozi website is cancelled on the website when signed in, one bought in the iOS app is cancelled through Apple and one bought in the Android app through Google Play. The terms add that for a website purchase you can stop the auto-renewal in your account settings or by contacting customer service, and they spell out the Apple and Google Play routes as well.
Stated on cozi.com- What you keep afterwards
The FAQ says cancelling Cozi Gold keeps the Gold benefits until the end of the subscription term, after which the account reverts to the free version with all account data fully intact, and that cancelling deletes nothing. Deleting the account is separate: the terms say that wipes every family member's data, with 14 days in which you can ask Cozi to reverse it before it becomes permanent.
Stated on cozi.com- Renewals
The terms say a subscription renews automatically for successive periods of the same length as the one first chosen, and that the auto-renewal is cancelled in your account settings, through Apple or through Google Play, depending on where you bought it. They add that you may have to cancel before a free trial ends to avoid being charged. No reminder before a renewal is mentioned.
Stated on cozi.com
In your favour
- Thirty days to change your mind, with a full refund, if you bought on the website.
- Cancel a website subscription yourself from your account settings.
- Cancelling keeps Gold running to the end of the term you paid for.
- Nothing is deleted: the account simply drops back to the free version with all your data.
Watch out for
- The refund is not automatic. You have to write in and ask for it.
- The 30 days run from the date of purchase, so a renewal you miss may be a year lost.
- Bought it in the App Store? Apple decides the refund and Cozi says it cannot.
- The subscription renews by itself and no page promises a reminder first.
Getting help from Cozi
Ordinary · checked Oct 18, 2026
You write in and wait. Cozi's FAQ says plainly that there is no phone support, only email, and promises to reply as quickly as possible, which is not a promise you can hold anyone to. There are no hours and no stated reply time anywhere we could read. What is there is decent: a long FAQ, getting-started guides, and a priority queue if you pay for Gold. That is an ordinary C.
Ways to get help
Email
The FAQ says Cozi does not offer phone support but will reply as quickly as possible to all incoming email messages, and asks you to include the email address on your account so the team can find it.
Stated on cozi.comContact form or ticket
The support page sends you to a Contact Us page for anything the FAQ does not answer, and the FAQ points to the same page for account problems. Our reader saw only a loading shell there, so the form itself was not read.
Stated on cozi.comHelp centre
A long FAQ covering accounts, the calendar, lists, apps, billing and subscriptions, plus getting-started guides for each part of the product, all open without logging in.
Stated on cozi.com
Not listed on Cozi’s pages: live chat, phone.
- When people answer
Its pages do not say.
- How fast it says it replies
Its pages do not say.
- What depends on your plan
The support page says Cozi Gold subscribers go to the front of the line with priority email-based customer support. The FAQ lists priority support among the Gold features. Neither page says what the queue means in time, and no page read describes anything different for Cozi Max.
Stated on cozi.com
In your favour
- Free users can write in too, not only subscribers.
- The FAQ is long and answers the awkward questions about billing and cancelling.
- Paying for Gold moves you to the front of the email queue.
Watch out for
- No phone support at all, and Cozi says so itself.
- No hours and no reply time are stated: the FAQ only promises to answer as quickly as possible.
- There is no live chat, so every problem goes through email and a wait.
What these two grades rest on. Read on 18 October 2026: Cozi's terms of use, its FAQ page including the billing and subscription section, its support page and its plan comparison page. The Contact Us page returned only a loading shell to our reader, so the form itself was not read. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Cozi refund and cancellation questions
Does Cozi give refunds?
The terms say that for a subscription not bought through the Apple App Store you may request a full refund within 30 days after the date of purchase, and that you submit the request by contacting Cozi through its contact page. For App Store purchases they say In Tandem, which runs Cozi, cannot process refunds and that requests go to Apple under Apple's own refund policy. This is Cozi's own policy, as read on Oct 18, 2026.
How do I cancel Cozi?
The FAQ says a subscription bought on the Cozi website is cancelled on the website when signed in, one bought in the iOS app is cancelled through Apple and one bought in the Android app through Google Play. The terms add that for a website purchase you can stop the auto-renewal in your account settings or by contacting customer service, and they spell out the Apple and Google Play routes as well.
What happens to my data if I cancel Cozi?
The FAQ says cancelling Cozi Gold keeps the Gold benefits until the end of the subscription term, after which the account reverts to the free version with all account data fully intact, and that cancelling deletes nothing. Deleting the account is separate: the terms say that wipes every family member's data, with 14 days in which you can ask Cozi to reverse it before it becomes permanent.
How do I contact Cozi support?
Cozi's pages list these ways to get help: email, contact form or ticket and help centre. No live chat or phone was listed, as read on Oct 18, 2026.
Does Cozi renew automatically?
The terms say a subscription renews automatically for successive periods of the same length as the one first chosen, and that the auto-renewal is cancelled in your account settings, through Apple or through Google Play, depending on where you bought it. They add that you may have to cancel before a free trial ends to avoid being charged. No reminder before a renewal is mentioned.
Can I try Cozi before paying?
Yes. Two-week free trial of Cozi Gold, only for subscriptions started on the Cozi website. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Cozi costs month to month on its pricing page. We read these policies; we haven’t asked Cozi for a refund or contacted its support.
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