Day One refund policy
Day One's longest stated refund window is 14 days, and you cancel in your own settings.
Day One refunds and cancellation
Good · checked Oct 18, 2026
Buy Silver or Gold on Day One's own site and you have 14 days to get your money back, and the clock restarts at every renewal, which is better than most. Two things keep it off an A: you have to write in with a receipt number rather than click a button, and 14 days is short. Buy it in the App Store or on Google Play, as many people will, and the refund is the store's decision. Your journals are never taken away either way.
- Refund window
- 14 days
- How you cancel
- Yourself, in settings
- Getting your money back
The help article on managing a subscription says a subscription bought at dayone.me is refundable within 14 days of purchase or renewal, and that you ask by contacting support with your receipt number and User ID, because the Stripe portal only cancels. App Store refunds go through Apple and Google Play refunds through Google. The terms of use say instead that all fees are non-refundable.
Stated on dayoneapp.com- How to cancel Day One
Where you cancel depends on where you bought it. A subscription from the Day One website is ended by signing in at dayone.me/settings and choosing Manage under the subscription heading, which opens Stripe. One bought in the App Store is managed only through the App Store, and one bought on Google Play only through Google Play. A free trial has to be cancelled at least 24 hours before it ends.
- Open dayone.me/settings in a browser
- Sign in to your Day One account
- Go to Settings
- Under the subscription heading, choose Manage, which opens the Stripe portal
- Cancel the subscription or trial there
- To ask for a refund as well, contact support within 14 days with your receipt number and User ID
- What you keep afterwards
Silver or Gold features run to the end of the year you paid for, then the account returns to the tier it was on before. Day One says your data remains yours forever: entries are never deleted or purged when a subscription ends, on the device or in the cloud. Photos, videos, audio, PDFs and drawings already in your entries stay viewable on any tier; what a lower tier stops is adding new ones.
Stated on dayoneapp.com- Renewals
The terms say a subscription renews automatically for another equal period at the then-current price unless you cancel before the renewal date, and that a subscription started on a discount or coupon renews at the full price. The help article adds that a plan that began with a free trial month renews after 13 months and annually after that. Renewal notices come from the platform that billed you, not from Day One.
Stated on dayoneapp.com
In your favour
- Fourteen days to change your mind on a website purchase, counted from a renewal as well as a first purchase.
- You end it yourself: the Stripe portal from dayone.me/settings, or the store you bought it in.
- Day One says entries are never deleted or purged when a subscription ends.
- Photos, audio, videos and PDFs already in your entries stay viewable on the free tier.
Watch out for
- The 14-day refund is not self-serve: you write in with a receipt number and User ID.
- It only covers website purchases. In the App Store or on Google Play the store decides.
- The terms of use say fees are non-refundable and no prorated refund follows a cancellation, which reads harder than the help article.
- A subscription bought on a discount or a coupon renews at the full price.
Getting help from Day One
Ordinary · checked Oct 18, 2026
Email, a set of help guides and a public forum, and Day One says plainly that there is no live chat and no phone line with a person on it. Subscribers are promised priority, but no page says what that buys in time, and the only thing resembling hours is a note that nobody answers at weekends. Email plus documentation with no reply target is where most apps sit.
Ways to get help
Email
The support team answers by email, reached through the form at dayone.me/support. Day One asks for your device, the app version on each device and your Day One User ID.
Stated on dayoneapp.comHelp inside the app
On iOS and Android, Settings then Support then Contact Support opens an email to the team. Subscribers are told to write from the address their subscription is on so the request is treated as priority.
Stated on dayoneapp.comHelp centre
The Help Guides cover features, syncing, importing and exporting, troubleshooting and the whole subscription. Every page has an Ask tab with an AI assistant that answers from those guides, which Day One says is not a live agent.
Stated on dayoneapp.comCommunity or forum
A public forum where users post questions the Help Guides do not answer. The contact page points people there before the support team.
Stated on forums.dayoneapp.com
Not listed on Day One’s pages: live chat, phone.
- When people answer
The contact page says the support team is made of real people and that, to give them time to rest, Day One does not respond to support requests over the weekend. No opening or closing times are given for the weekdays.
Stated on dayoneapp.com- How fast it says it replies
Its pages do not say.
- What depends on your plan
Silver and Gold subscribers are told they have priority support, as long as they write from the address the subscription is on. The page does not say what priority means in hours or in position in the queue, and no plan is offered a different channel.
Stated on dayoneapp.com
In your favour
- Day One says outright that there is no live chat and no phone, so you are not hunting for one.
- Subscribers get priority on the same email queue as everyone else.
- The Help Guides are thorough, and a public forum sits beside them.
- The page tells you exactly what to include so the first reply is not a request for details.
Watch out for
- No reply time is stated: the page asks for patience and cites a high volume of tickets.
- Nobody answers at the weekend, so a Friday problem waits until Monday.
- The Ask tab is an AI assistant working from the guides, not a person.
- Sign in with Apple can hide your replies behind a dead Private Relay address.
What these two grades rest on. Read on 18 October 2026: Day One's terms of use, its guides on viewing, changing or cancelling a Silver or Gold subscription, on what happens when one expires, and on contacting support, its two subscription FAQs, and the public Day One forum. The app is Automattic's, and billing runs through Apple, Google or Stripe. Nobody here cancelled a plan, asked for a refund or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Day One refund and cancellation questions
Does Day One give refunds?
The help article on managing a subscription says a subscription bought at dayone.me is refundable within 14 days of purchase or renewal, and that you ask by contacting support with your receipt number and User ID, because the Stripe portal only cancels. App Store refunds go through Apple and Google Play refunds through Google. The terms of use say instead that all fees are non-refundable. This is Day One's own policy, as read on Oct 18, 2026.
How do I cancel Day One?
Where you cancel depends on where you bought it. A subscription from the Day One website is ended by signing in at dayone.me/settings and choosing Manage under the subscription heading, which opens Stripe. One bought in the App Store is managed only through the App Store, and one bought on Google Play only through Google Play. A free trial has to be cancelled at least 24 hours before it ends. The steps its help page gives: 1. Open dayone.me/settings in a browser. 2. Sign in to your Day One account. 3. Go to Settings. 4. Under the subscription heading, choose Manage, which opens the Stripe portal. 5. Cancel the subscription or trial there. 6. To ask for a refund as well, contact support within 14 days with your receipt number and User ID.
What happens to my data if I cancel Day One?
Silver or Gold features run to the end of the year you paid for, then the account returns to the tier it was on before. Day One says your data remains yours forever: entries are never deleted or purged when a subscription ends, on the device or in the cloud. Photos, videos, audio, PDFs and drawings already in your entries stay viewable on any tier; what a lower tier stops is adding new ones.
How do I contact Day One support?
Day One's pages list these ways to get help: email, help inside the app, help centre and community or forum. The contact page says the support team is made of real people and that, to give them time to rest, Day One does not respond to support requests over the weekend. No opening or closing times are given for the weekdays. No live chat or phone was listed, as read on Oct 18, 2026.
Does Day One renew automatically?
The terms say a subscription renews automatically for another equal period at the then-current price unless you cancel before the renewal date, and that a subscription started on a discount or coupon renews at the full price. The help article adds that a plan that began with a free trial month renews after 13 months and annually after that. Renewal notices come from the platform that billed you, not from Day One.
Can I try Day One before paying?
Yes. Free 1-month trial of a paid plan, started inside the app. Eligibility is controlled by the app stores. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Day One costs month to month on its pricing page. We read these policies; we haven’t asked Day One for a refund or contacted its support.
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