Finch refund policy
Finch states a refund policy with no set window, and you cancel through the app store that billed you.
Finch refunds and cancellation
Ordinary · checked Oct 18, 2026
Finch Plus is sold through Apple and Google, and Finch says so plainly: refunds are the store's call, not theirs. You cancel in your own device settings and keep Plus to the end of the cycle you paid for, which is how app-store subscriptions normally work. The team does say it will help with an accidental charge, and it offers a workaround if Apple turns a refund down. That is a C.
- Refund window
- No set window
- How you cancel
- In the app store
- Getting your money back
The FAQs article says refunds are handled directly by the App Store or Google Play and are requested through your device's purchase history. If Apple denies a refund, Finch says it can offer a workaround through Amazon or PayPal, and for Google Play it points you to Google's support. A separate article says to write to the team about a refund for an accidental Finch Plus subscription.
Stated on help.finchcare.com- How to cancel Finch
Finch Plus is cancelled in your device settings, not in the app. On iOS you open Settings, then Apple ID, then Subscriptions, pick Finch and tap Cancel Subscription. On Android you open the Google Play Store, go to Menu, then Subscriptions, select Finch and cancel. The article adds that anyone stuck can write to the support address it gives.
- On iOS, open your device's Settings
- Tap Apple ID, then Subscriptions
- Select Finch and tap Cancel Subscription
- What you keep afterwards
Cancelling ends the Plus features at the end of the current billing cycle, so access runs to the subscription's original expiry date. The free version stays. A separate article says Finch data is saved only on the device by default, and that you can turn on cloud backups by creating an account or save a manual backup file from the Your data section before uninstalling.
Stated on help.finchcare.com- Renewals
The FAQs article says the three-day free Plus trial ends on its own with no subscription, while the seven-day trial turns into a subscription unless it is cancelled by hand, with one trial per account. The billing is Apple's or Google's, so renewals run on the store's cycle. No page read mentions a reminder before a renewal.
Stated on help.finchcare.com
In your favour
- You cancel in your own phone settings, in three taps, with nobody to write to.
- Plus keeps working until the date you already paid up to.
- Finch says its team will help with a refund for an accidental Plus subscription.
- If Apple turns down a refund, Finch says it can arrange a workaround instead.
Watch out for
- Refunds are Apple's or Google's decision, not Finch's, and no window is stated anywhere.
- The seven-day trial becomes a paid subscription unless you cancel it by hand.
- Linking Finch Plus through Wellhub does not refund or prorate a subscription you are already paying for.
- Your data sits on the device unless you create an account or save a backup file, so back up before uninstalling.
Getting help from Finch
Ordinary · checked Oct 18, 2026
There is a written help centre, a ticket form on it, and a list of addresses split by topic, from general support to gifting. What there is not is any promise about speed: the page says only that the team does its best to reply quickly, with no hours and no target. That is where most small apps sit, so a C.
Ways to get help
Email
The help centre's Get in Touch article lists separate addresses by topic: general support for bugs, app questions and subscription problems, and others for the community groups, the merch shop, the Guardians programme, gifting, partnerships and press.
Stated on help.finchcare.comContact form or ticket
Every help-centre article ends with a Submit a request link that opens a ticket form on the same help centre. It is open to anyone, with no sign-in shown.
Stated on help.finchcare.comHelp centre
A written help centre with categories for getting started, subscriptions and billing, the Guardians programme, app features, friends and social, Finch's approach to self-care, and troubleshooting, plus a long FAQ page and a search box.
Stated on help.finchcare.comCommunity or forum
The same Get in Touch article points to a Facebook group, a Discord server, a subreddit and community meetups, and gives a separate address for questions about them.
Stated on help.finchcare.com
Not listed on Finch’s pages: live chat, phone.
- When people answer
Its pages do not say.
- How fast it says it replies
The Get in Touch article says only that the team does its best to reply as quickly as possible. No target time and no working hours are stated on any page read.
Stated on help.finchcare.com- What depends on your plan
Its pages do not say.
In your favour
- Free users and Plus subscribers get the same routes in: nothing is held back for people who pay.
- Questions are sorted to the right team by topic rather than dumped in one inbox.
- The FAQ page answers billing, trials, lost data and refunds in detail, for free.
- The help centre says the team can restore items and stones by hand after data loss.
Watch out for
- No hours and no target reply time are stated anywhere we could read.
- There is no live chat and no phone line.
- Finch says encrypted cloud backups cannot be opened by its team, so lost keys mean lost data.
What these two grades rest on. Read on 18 October 2026: Finch's help centre and its articles on cancelling Finch Plus, subscribing, Finch Plus pricing, the Wellhub tie-in, data backup and recovery, the FAQ page and the Get in Touch article, plus the ticket form. The terms of service sit on a Notion page that would not load for our reader or in a browser, so they were not read. Nobody here cancelled a plan or contacted Finch's support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Finch refund and cancellation questions
Does Finch give refunds?
The FAQs article says refunds are handled directly by the App Store or Google Play and are requested through your device's purchase history. If Apple denies a refund, Finch says it can offer a workaround through Amazon or PayPal, and for Google Play it points you to Google's support. A separate article says to write to the team about a refund for an accidental Finch Plus subscription. This is Finch's own policy, as read on Oct 18, 2026.
How do I cancel Finch?
Finch Plus is cancelled in your device settings, not in the app. On iOS you open Settings, then Apple ID, then Subscriptions, pick Finch and tap Cancel Subscription. On Android you open the Google Play Store, go to Menu, then Subscriptions, select Finch and cancel. The article adds that anyone stuck can write to the support address it gives. The steps its help page gives: 1. On iOS, open your device's Settings. 2. Tap Apple ID, then Subscriptions. 3. Select Finch and tap Cancel Subscription.
What happens to my data if I cancel Finch?
Cancelling ends the Plus features at the end of the current billing cycle, so access runs to the subscription's original expiry date. The free version stays. A separate article says Finch data is saved only on the device by default, and that you can turn on cloud backups by creating an account or save a manual backup file from the Your data section before uninstalling.
How do I contact Finch support?
Finch's pages list these ways to get help: email, contact form or ticket, help centre and community or forum. The Get in Touch article says only that the team does its best to reply as quickly as possible. No target time and no working hours are stated on any page read. No live chat or phone was listed, as read on Oct 18, 2026.
Does Finch renew automatically?
The FAQs article says the three-day free Plus trial ends on its own with no subscription, while the seven-day trial turns into a subscription unless it is cancelled by hand, with one trial per account. The billing is Apple's or Google's, so renewals run on the store's cycle. No page read mentions a reminder before a renewal.
Before paying for a year, check what Finch costs month to month on its pricing page. We read these policies; we haven’t asked Finch for a refund or contacted its support.
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