Goodnotes refund policy
Goodnotes states a refund policy with no set window, and you cancel in your own settings.
Goodnotes refunds and cancellation
Ordinary · checked Oct 18, 2026
No money-back guarantee here. Goodnotes promises a refund only where your own country's law gives you a withdrawal right, or where the app store you bought from decides to give you one. Against that, leaving is easy: four taps in the app, the plan runs to the end of what you paid for, and your notebooks stay readable on the free plan. Ordinary terms, handled tidily, so a C.
- Refund window
- No set window
- How you cancel
- Yourself, in settings
- Getting your money back
The terms say you may be entitled to a refund in two cases only: where you exercise a statutory right of withdrawal within 14 days (or whatever period your law requires) of subscribing, or where the app store's own terms entitle you to one, in which case the store processes it. The help article adds that Apple alone decides App Store refunds, and that for other purchases you send the receipt through a refund form.
Stated on goodnotes.com- How to cancel Goodnotes
A subscription is cancelled in the Goodnotes app under Manage Account, then Subscription, then Manage Subscription, then Cancel Subscription. The article warns that the app must be installed from the store you subscribed through, and that deleting the account or the app does not stop the renewal. An App Store subscription is cancelled in Apple's Settings and a Google Play one in the Play app.
- Open the Goodnotes menu at the top right of the library
- Tap your name to open Manage Account
- Select Subscription, then Manage Subscription
- Select Cancel Subscription and follow the prompts
- What you keep afterwards
You stay on the paid plan until it expires, then the account returns to the free plan and your documents become read-only. The next time you try to edit, Goodnotes asks you to pick three documents to keep editable, and the article says that choice cannot be changed afterwards. The rest stay viewable. The terms add that Goodnotes Cloud data is deleted after two years of dormancy, with reminders sent first.
Stated on support.goodnotes.com- Renewals
The terms say a subscription renews automatically unless you cancel before the next renewal period, and that it renews at the rate in force at the time rather than the price you first paid. The help article says to cancel at least one day before the renewal date, notes that a Samsung premium subscription does not auto-renew at all, and says Goodnotes shows when access is due to end and gives an in-app reminder.
Stated on goodnotes.com
In your favour
- You cancel it yourself inside the app, in four taps, with nobody to write to.
- The plan runs to the end of the period you paid for, and Goodnotes gives an in-app reminder before access ends.
- Your notebooks are not taken away: three stay editable on the free plan and the rest remain readable.
Watch out for
- There is no money-back guarantee: the terms promise a refund only where your local law or the app store gives you one.
- Bought it in the App Store and Apple decides, with Goodnotes saying there is little it can do if Apple refuses.
- It renews at the price in force at renewal, not the one you signed up at, so check before the date.
- Back on free, the three editable documents you pick are locked in and cannot be swapped later.
Getting help from Goodnotes
Ordinary · checked Oct 18, 2026
Written help in quantity, a set of forms sorted by what has gone wrong, a Report an issue button inside the app and a Discord server. What is missing is any statement of when anyone is at their desk or how long a reply takes, and there is no phone line and no live chat. That is the ordinary arrangement for a note-taking app, so a C.
Ways to get help
Contact form or ticket
Goodnotes routes contacts through separate forms by subject: app crashes, account or subscription problems, other bugs, refund and cancellation requests, takedown requests and EU or UK withdrawal requests.
Stated on support.goodnotes.comHelp inside the app
On iOS and macOS you can tap your profile icon and then Report an issue, with a box to send diagnostic data along. Teams and Enterprise admins can raise a ticket from a Help and Support button in the Admin Console.
Stated on go.goodnotes.comHelp centre
A searchable help centre covering Goodnotes on iOS, Android, Windows and web, with sections on payment and subscriptions, sync and backup, note-taking and troubleshooting, plus a separate set for GoodNotes 5. It is open without signing in.
Stated on support.goodnotes.comCommunity or forum
Goodnotes runs a public Discord server, linked from its own site along with the community guidelines, where users talk to each other about the app.
Stated on goodnotes.com
Not listed on Goodnotes’s pages: live chat, phone.
- When people answer
Its pages do not say.
- How fast it says it replies
Its pages do not say.
- What depends on your plan
The business support site covers Teams and Enterprise only and sends Essential and Pro users to the general help centre instead. The pricing page's comparison table has a Support section listing prioritised customer support and, separately, dedicated account support, but which plans those ticks belong to could not be read from the page.
Stated on goodnotes.com
In your favour
- The forms are sorted by problem, so a refund request does not sit in the same queue as a bug report.
- You can report a problem from inside the app and attach diagnostic data in the same step.
- The help centre is open to everyone, free plan included, with plenty on billing and cancelling.
Watch out for
- No page says when the support team works or how quickly it aims to reply.
- There is no phone number and no live chat for anybody.
- Teams and Enterprise have their own support site, and individual plans are pointed away from it.
- The pricing table mentions prioritised support without making clear who gets it.
What these two grades rest on. Read on 18 October 2026: Goodnotes' terms and conditions, its help articles on refunds, cancelling on Android, Windows and web, cancelling on iPhone or iPad and contacting technical support, the help centre itself, the Discord page, the business support site and the pricing comparison table. The help centre turns plain readers away, so it was read in a browser. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Goodnotes refund and cancellation questions
Does Goodnotes give refunds?
The terms say you may be entitled to a refund in two cases only: where you exercise a statutory right of withdrawal within 14 days (or whatever period your law requires) of subscribing, or where the app store's own terms entitle you to one, in which case the store processes it. The help article adds that Apple alone decides App Store refunds, and that for other purchases you send the receipt through a refund form. This is Goodnotes's own policy, as read on Oct 18, 2026.
How do I cancel Goodnotes?
A subscription is cancelled in the Goodnotes app under Manage Account, then Subscription, then Manage Subscription, then Cancel Subscription. The article warns that the app must be installed from the store you subscribed through, and that deleting the account or the app does not stop the renewal. An App Store subscription is cancelled in Apple's Settings and a Google Play one in the Play app. The steps its help page gives: 1. Open the Goodnotes menu at the top right of the library. 2. Tap your name to open Manage Account. 3. Select Subscription, then Manage Subscription. 4. Select Cancel Subscription and follow the prompts.
What happens to my data if I cancel Goodnotes?
You stay on the paid plan until it expires, then the account returns to the free plan and your documents become read-only. The next time you try to edit, Goodnotes asks you to pick three documents to keep editable, and the article says that choice cannot be changed afterwards. The rest stay viewable. The terms add that Goodnotes Cloud data is deleted after two years of dormancy, with reminders sent first.
How do I contact Goodnotes support?
Goodnotes's pages list these ways to get help: contact form or ticket, help inside the app, help centre and community or forum. No live chat or phone was listed, as read on Oct 18, 2026.
Does Goodnotes renew automatically?
The terms say a subscription renews automatically unless you cancel before the next renewal period, and that it renews at the rate in force at the time rather than the price you first paid. The help article says to cancel at least one day before the renewal date, notes that a Samsung premium subscription does not auto-renew at all, and says Goodnotes shows when access is due to end and gives an in-app reminder.
Can I try Goodnotes before paying?
Yes. 7-day free trial on Essential and Pro; 30-day free trial on Teams. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Goodnotes costs month to month on its pricing page. We read these policies; we haven’t asked Goodnotes for a refund or contacted its support.
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