Granola refund policy
Granola's pages state no refund policy, and you cancel in your own settings.
Granola refunds and cancellation
Ordinary · checked Oct 12, 2026
Leaving Granola is simple. You cancel in the billing portal whenever you like, keep the plan to the end of the cycle and land on the free Basic plan with your notes still stored. What we can't tell you is whether money ever comes back: none of its help pages mention refunds, and its Platform Terms are published only as a PDF, which we did not read. Business is billed monthly, so a month is the most you'd be out. That adds up to an ordinary C.
- Refund window
- None stated
- How you cancel
- Yourself, in settings
- Getting your money back
Its pages do not say.
- How to cancel Granola
The help page says you can cancel at any time from Settings, under Billing, where Manage subscription opens Stripe's billing portal. It can also be done by logging in on the web, and if you have lost access to the account you write to Granola. In a team, the billing page says, a workspace admin usually manages billing.
- Click your workspace name in the bottom-left corner, select Settings and go to Billing
- Click Manage subscription to open Stripe's billing portal
- Select Cancel subscription in the portal
- What you keep afterwards
The subscription runs to the end of the current billing period, and the workspace then moves to the free Basic plan. On Basic only the last 30 days of notes show in the app: older notes are stored, not deleted, and come back if you upgrade. Integrations other than Slack stop working. A CSV of your full note history can be requested from Settings, under Profile.
Stated on docs.granola.ai- Renewals
The billing page says Basic and Business are billed monthly, and annual billing exists on Enterprise contracts only. It says a time-limited trial does not charge you by itself: you get an email before it ends and are moved to Basic unless you subscribe. The help pages say nothing about a reminder before a renewal or a refund after one.
Stated on docs.granola.ai
In your favour
- You cancel yourself, at any time, in the billing portal.
- You keep the paid plan until the end of the billing period.
- Your older notes are stored, not deleted, when you drop to Basic, and you can export the lot as a CSV.
- Business is billed monthly, so you're never locked into a year.
Watch out for
- No help page says anything about refunds, so don't assume you'll get one.
- On Basic you only see the last 30 days of notes in the app.
- Integrations other than Slack stop working once you're on Basic.
- In a team, only whoever manages billing can cancel.
Getting help from Granola
Ordinary · checked Oct 12, 2026
Granola's help centre is thorough, and there's an email address for anything it doesn't cover. That's the whole offer on Basic and Business. No hours, no reply time, no phone, and the pricing page calls the support level Standard until you reach Enterprise. It's where most tools sit, so a C.
Ways to get help
Email
The help pages give a support email address for plan changes, billing and anything the articles do not answer. No plan is named as a condition.
Stated on docs.granola.aiHelp inside the app
The mobile apps can reach the support team directly: Report a bug in the iOS app sends diagnostic logs with your message, and Contact us in the Android app opens an email with device details attached.
Stated on docs.granola.aiHelp centre
The Docs and Help Center has searchable articles on setup, notes, sharing, billing, security and troubleshooting, with an Ask AI widget, open to everyone.
Stated on docs.granola.ai
Not listed on Granola’s pages: live chat, phone.
- When people answer
Its pages do not say.
- How fast it says it replies
Its pages do not say.
- What depends on your plan
The pricing comparison gives the support level as Standard on Basic and Business and Dedicated on Enterprise, and the Enterprise card lists priority support.
Stated on granola.ai
In your favour
- There's a support email address, and no plan is needed to use it.
- The help centre is detailed, with separate pages for cancelling, billing and reading an invoice.
- The mobile apps can send a bug report with logs straight to support.
Watch out for
- No hours and no reply time are stated.
- No live chat with a person and no phone support are mentioned.
- Paying for Business gets the same Standard support level as the free plan.
- Dedicated and priority support are Enterprise only.
What these two grades rest on. Read on 12 October 2026: Granola's help pages on subscriptions and billing, cancelling, deleting an account, exporting notes and getting help, its User Terms and its pricing page. Its Platform Terms are published only as a PDF and were not read. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Granola refund and cancellation questions
Does Granola give refunds?
Granola's own pages state no refund policy, as read on Oct 12, 2026. Ask before you pay for a year.
How do I cancel Granola?
The help page says you can cancel at any time from Settings, under Billing, where Manage subscription opens Stripe's billing portal. It can also be done by logging in on the web, and if you have lost access to the account you write to Granola. In a team, the billing page says, a workspace admin usually manages billing. The steps its help page gives: 1. Click your workspace name in the bottom-left corner, select Settings and go to Billing. 2. Click Manage subscription to open Stripe's billing portal. 3. Select Cancel subscription in the portal.
What happens to my data if I cancel Granola?
The subscription runs to the end of the current billing period, and the workspace then moves to the free Basic plan. On Basic only the last 30 days of notes show in the app: older notes are stored, not deleted, and come back if you upgrade. Integrations other than Slack stop working. A CSV of your full note history can be requested from Settings, under Profile.
How do I contact Granola support?
Granola's pages list these ways to get help: email, help inside the app and help centre. No live chat or phone was listed, as read on Oct 12, 2026.
Does Granola renew automatically?
The billing page says Basic and Business are billed monthly, and annual billing exists on Enterprise contracts only. It says a time-limited trial does not charge you by itself: you get an email before it ends and are moved to Basic unless you subscribe. The help pages say nothing about a reminder before a renewal or a refund after one.
Before paying for a year, check what Granola costs month to month on its pricing page. We read these policies; we haven’t asked Granola for a refund or contacted its support.
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