The HelpCrunch Insider’s Guide
Everything we know about HelpCrunch in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
HelpCrunch
The Insider’s Guide
Live chat, shared inbox, chatbot and email in one platform
Every plan, grade, refund rule and rival among help desk and live chat tools, read from HelpCrunch’s own pages.
Made by HelpCrunch Corporation · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from HelpCrunch’s own pages, its app-store listings and our grades. Every fact in it is on HelpCrunch’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.4
GPA, above 36 of the 66 other help desk and live chat tools we grade
HelpCrunch combines live chat, a shared inbox, chatbot flows, AI agents, a knowledge base, popups and email campaigns for customer communication. Contacts are unlimited on every plan. Price is set by the number of team members and the monthly email volume chosen on the pricing page, with AI conversations sold as extensions.
To get you started, here are 9 things to know about HelpCrunch, taken from its own pages and our grades.
No store rating on record, and widgets, channels, chatbot flows and popups all need setting up.
- 1
Best for live chat and email for a small site
HelpCrunch bundles live chat, a shared inbox, chatbot flows, a knowledge base, popups and email campaigns, with unlimited contacts on every plan.
- 2
Paid plans start at $12 a month
As its pricing page puts it: $12 per month for 1 team member, billed annually ($15 billed monthly).
- 3
You can try it first
Free trial, no credit card required
- 4
It runs on 3 platforms
Web, iOS and Android.
- 5
Live chat and shared inbox
Chat widgets for websites and apps feed a shared inbox, with Facebook, Instagram, Telegram, Viber and WhatsApp channels counted as messenger channels.
- 6
AI Agents
AI Agents trained on your content answer common questions across channels and languages. Plans include a limit of AI conversations and data sources, extendable for a fee.
- 7
Chatbot flows
Chatbot flows handle common questions and engagement; PRO allows 15 active flows and Unlimited has no cap.
- 8
A 2.4 GPA, above 36 of 66
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace HelpCrunch you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
HelpCrunch at a glance
- Pricing
- Free trial, from $12 per month for 1 team member, billed annually ($15 billed monthly)
- Free plan
- No
- Free trial
- Free trial, no credit card required
- Runs on
- Web, iOS, Android
- Made by
- HelpCrunch Corporation
- Category
- Help Desks & Live Chat
- Our grade
- 2.4 GPA, fair
The report card
Best for live chat and email for a small site
HelpCrunch bundles live chat, a shared inbox, chatbot flows, a knowledge base, popups and email campaigns, with unlimited contacts on every plan. The cheap Basic plan leaves out WhatsApp, chatbots and AI Agents, and the jump from PRO at $20 to Unlimited at $495 a month is steep.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | B | $12 per team member a month on annual billing is inside the cheapest quarter of this category ($19). PRO is $20, then Unlimited jumps to $495 a month. |
| Free plan and trial | C | A free trial with no credit card, and no free plan after it. |
| Features | C | Live chat, shared inbox, chatbot flows, AI agents, a knowledge base, popups and email campaigns. The listing's gap: Basic has no WhatsApp, chatbot or AI Agents, and no ticketing with SLAs is shown. |
| Ease of use | C | No store rating on record, and widgets, channels, chatbot flows and popups all need setting up. |
| Platforms and integrations | B | Web plus iPhone and Android apps, and the pages list a REST API and mobile SDKs. Only 3 integrations are named. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who HelpCrunch is for
- Fits if one or two people answer site visitors and also send email campaigns
- Works for a small team that wants chat and a shared inbox at $12 a seat
Who it is not for
- Skip it if you need WhatsApp, chatbots or AI Agents, which start on PRO at $20
- Pricey if you outgrow PRO, since Unlimited is $495 a month billed annually
- Tight if you lean on AI: extra AI conversations are $29 a month for 100 on monthly billing
- Watch out: the shown price is for 1 team member and the lowest email volume, and sliders raise it
- Not for you if you want a free plan, as there is only a trial
Good to know
Good for
- Small teams that want chat, email and popups in one tool
- Businesses with many contacts, since contacts are unlimited on every plan
- Teams that want WhatsApp and Instagram chat next to website chat
Worth knowing
- Basic has no WhatsApp channel, chatbot, AI Agents or branding removal; those start on PRO.
- AI conversations are an extension: on monthly billing 100 more cost $29 a month and 1,000 cost $200.
- The displayed price is for 1 team member and the lowest email volume; the page's sliders raise it with more members and emails.
- Unlimited is $495 a month billed annually ($620 billed monthly), a large step above PRO.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$12
A month to start
HelpCrunch is a paid product with a free trial, starting at $12 per month for 1 team member, billed annually ($15 billed monthly).
A free trial with no credit card, and no free plan after it.
Basic
$12
per month for 1 team member, billed annually ($15 monthly)
1 widget, 15 messenger channels, 3 auto messages and popups, 20 AI Editor requests. No WhatsApp, chatbot or AI agents. Price rises with team size and email volume.
PRO
$20
per month for 1 team member, billed annually ($25 monthly)
5 widgets, 25 messenger channels, WhatsApp, 15 chatbot flows, 5 AI Agents and 50 AI conversations. Price rises with team size and email volume.
Unlimited
$495
per month for unlimited team members, billed annually ($620 monthly)
50,000 emails, unlimited widgets, chatbot flows and AI Agents, 100 messenger channels, 100 AI conversations and the highest priority support.
Trying it first
Free trial, no credit card required
Read from helpcrunch.com on Nov 12, 2026.
Ways to pay less
Annual discount
20% off with annual billing
The pricing page says billing annually saves 20%, and shows Basic at $12 against $15, PRO at $20 against $25 and Unlimited at $495 against $620.
Stated on helpcrunch.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
Live chat, shared inbox, chatbot and email in one platform. Here is what it does, as its own site describes it, and what it covers: shared inbox, email campaigns, live chat, help center, AI support agent, chatbots, popups.
Live chat, shared inbox, chatbot flows, AI agents, a knowledge base, popups and email campaigns.
- Live chat and shared inbox
- Chat widgets for websites and apps feed a shared inbox, with Facebook, Instagram, Telegram, Viber and WhatsApp channels counted as messenger channels.
- AI Agents
- AI Agents trained on your content answer common questions across channels and languages. Plans include a limit of AI conversations and data sources, extendable for a fee.
- Chatbot flows
- Chatbot flows handle common questions and engagement; PRO allows 15 active flows and Unlimited has no cap.
- Email and popups
- Email blasts, automated campaigns and popups are part of the product, with a monthly email allowance that the pricing slider sets.
- Knowledge base
- A help center for customer self-service; Basic is limited to one language and PRO and Unlimited are multilingual.
- Mobile apps and SDKs
- Mobile apps let agents reply on the go, and iOS, Android and React Native SDKs add the chat widget to your own app.
Where it runs
- Web
- iOS
- Android
What it works with
- Zapier
- Slack
- WordPress
HelpCrunch is made by HelpCrunch Corporation.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
36/66
Other help desk and live chat tools it is graded above
HelpCrunch's GPA of 2.4 is higher than 36 of the 66 other help desk and live chat tools we grade, and level with 12.
It stands best on value for money (B, above 44 of 66) and worst on features (C, above 3).
Its paid plans start at $12 a month, against a middle price of $29 for the category: 7 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 4 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. HelpCrunch’s own letter is outlined.
- BValue for moneyAbove 44 of 66
- CFree plan and trialAbove 18 of 66
- CFeaturesAbove 3 of 66
- CEase of useAbove 5 of 66
- BPlatforms and integrationsAbove 6 of 66
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. HelpCrunch is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace HelpCrunch you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It costs $144 a year.
What you could make
- Help center and popups: an app builder makes these well.
What you could not
- One mailbox that several people work at once.
- An AI model answering your customers from your own help articles.
- Newsletters sent to thousands of people that still reach the inbox.
- A chat box on your site that reaches you the moment a customer types.
- A chatbot builder hooked into the messaging apps.
- A real app for iOS and Android. Something home-made would be a web page.
- Hooks into the device itself: widgets.
What this rests on. HelpCrunch’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Intercom, Crisp, Tidio, Text by LiveChat and Zendesk
The 5 tools HelpCrunch is most often weighed against, with where each one differs from it.
- 2.4GPA
Intercom
Free trial · from $29/mo
Helpdesk with live chat and the Fin AI agent priced per outcome.
- HelpCrunch also covers email campaigns, chatbots and popups.
- Intercom also covers reports and help desk.
- 2.6GPA
Crisp
Free plan · from $45/mo
Live chat and shared inbox priced per workspace, not per seat.
- Crisp has a free plan. HelpCrunch does not, though it has a free trial.
- Only Crisp lists macOS and Windows apps.
- HelpCrunch also covers email campaigns, chatbots and popups.
- 3.2GPA
Tidio
Free plan · from $24.17/mo
Live chat, ticketing and the Lyro AI agent priced by conversations.
- Tidio has a free plan. HelpCrunch does not, though it has a free trial.
- Only Tidio lists macOS and Windows apps.
- HelpCrunch also covers shared inbox, email campaigns, help center, chatbots and popups.
- 2.4GPA
Text by LiveChat
Free trial · from $19/mo
Website chat, ticketing and an AI agent from the LiveChat team.
- Only Text by LiveChat lists macOS and Windows apps.
- HelpCrunch also covers shared inbox, email campaigns, help center, chatbots and popups.
- Text by LiveChat also covers help desk.
- 2.4GPA
Zendesk
Free trial · from $19/mo
Ticketing, messaging, help center and AI agents for support teams.
- HelpCrunch also covers shared inbox, email campaigns, chatbots and popups.
- Zendesk also covers reports and help desk.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
13
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is HelpCrunch free?
No, HelpCrunch is a paid product, but you can try it first. Free trial, no credit card required.
How much does HelpCrunch cost?
HelpCrunch lists 3 plans. Basic: $12 per month for 1 team member, billed annually ($15 monthly).
What platforms does HelpCrunch work on?
HelpCrunch is available on Web, iOS and Android.
Does HelpCrunch offer any discounts?
HelpCrunch publicly lists the following: 20% off with annual billing.
Does HelpCrunch have a Windows app?
No Windows app was listed when its pages were read on Nov 12, 2026. HelpCrunch is listed for Web, iOS and Android.
Does HelpCrunch have a macOS app?
No macOS app was listed when its pages were read on Nov 12, 2026. HelpCrunch is listed for Web, iOS and Android.
Is HelpCrunch open source?
HelpCrunch is not described as open source on its own site, as read on Nov 12, 2026.
What does HelpCrunch integrate with?
HelpCrunch's listing names Zapier, Slack and WordPress. A listing names up to eight integrations, so it may connect to more.
Who makes HelpCrunch?
HelpCrunch is made by HelpCrunch Corporation.
What are the alternatives to HelpCrunch?
The closest alternatives to HelpCrunch in our directory are Intercom, Crisp, Tidio, Text by LiveChat and Zendesk.
How does HelpCrunch compare with other help desk and live chat tools?
HelpCrunch's GPA of 2.4 is higher than 36 of the 66 other help desk and live chat tools we grade, and level with 12.
Is HelpCrunch good value for money?
ToolGPA grades HelpCrunch B for value for money. Its paid plans start at $12 a month, against a middle price of $29 for the category: 7 of the 57 others that charge start lower.
Could I make my own version of HelpCrunch?
To replace HelpCrunch you would be making one mailbox that several people work at once.
Where this guide comes from
The prices, plans, platforms and features were read from HelpCrunch’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from HelpCrunch's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by HelpCrunch Corporation. Prices change, so check helpcrunch.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- HelpCrunch, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/helpcrunch
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "HelpCrunch: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/helpcrunch
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/helpcrunch/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after HelpCrunch, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 67 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what HelpCrunch’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. HelpCrunch is a trademark of its owner, and this guide is not made, paid for or approved by HelpCrunch Corporation. Prices and plans change: check helpcrunch.com before you buy.