The Helpshift Insider’s Guide
Everything we know about Helpshift in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Helpshift
The Insider’s Guide
Player support platform for mobile and console game studios
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Helpshift’s own pages.
Made by Helpshift · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Helpshift’s own pages, its app-store listings and our grades. Every fact in it is on Helpshift’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.8
GPA, above 3 of the 66 other help desk and live chat tools we grade
Helpshift is a support platform built for game studios. It offers in-game support SDKs for mobile, PC and web, a console handoff through QR codes and links, and an AI agent that resolves routine player issues. The vendor also sells engagement, trust and safety, and community moderation, each combinable with human services.
To get you started, here are 7 things to know about Helpshift, taken from its own pages and our grades.
It goes into a game through an SDK and is sold with technology, AI and human services in any mix.
- 1
Best for in-game support for game studios
There is no published price, no trial, and the pages are about players, not customers in general.
- 2
It runs on Web
Web.
- 3
In-game support SDKs
Support is built into mobile, PC and web games, with a console handoff through QR codes and links.
- 4
CARE AI agent
An AI agent resolves routine player issues on its own, with real-time monitoring of conversations and translation into over 70 languages.
- 5
Agent copilot and routing
Human agents get an AI copilot and smart routing, and an API lets studios connect their own systems.
- 6
A 1.8 GPA, above 3 of 66
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 7
Keep it
To replace Helpshift you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
Helpshift at a glance
- Pricing
- Paid
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web
- Made by
- Helpshift
- Category
- Help Desks & Live Chat
- Our grade
- 1.8 GPA, weak
The report card
Best for in-game support for game studios
Helpshift is a support platform built for game studios, with in-game support SDKs for mobile, PC and web and an AI agent for routine player questions. There is no published price, no trial, and the pages are about players, not customers in general.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No price is published: cost is quoted per studio from interaction volume, solutions and languages, so there is nothing to set against the category's $29 middle. |
| Free plan and trial | F | Nothing free or trial on record, and the pricing page points to a quote. |
| Features | C | In-game SDKs, a console handoff by QR code and an AI agent for routine player questions. It does one job for one kind of customer, and the listing gives no feature list beyond that. |
| Ease of use | C | No store rating on record. It goes into a game through an SDK and is sold with technology, AI and human services in any mix. |
| Platforms and integrations | B | SDKs for mobile, PC and web plus a console handoff cover where players are, but the listing records no named integrations. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Helpshift is for
- Fits if you run a mobile or PC game studio and want support inside the game
- Works for studios that want to buy software, AI and human support in any mix
Who it is not for
- Skip it if you're not a game studio, as the pages speak of players
- Not for you if you want a price before a sales call
- Watch out: what you pay depends on interaction volume, solutions and languages, so it can't be worked out from the site
- Watch out: no free plan or trial is on record
Good to know
Good for
- Mobile and console game studios with large player bases
- Studios that want to mix software, AI and outsourced human support
Worth knowing
- The pricing page publishes no prices: cost is quoted per studio from interaction volume, solutions used, capabilities and languages.
- It is built for game studios; the vendor's pages describe players, not general customer support.
- Technology, AI and human services can be bought in any mix, so what a studio pays depends on that mix.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
Helpshift's current pricing could not be confirmed from its own site.
Nothing free or trial on record, and the pricing page points to a quote.
We could not confirm Helpshift’s current prices from its own site, so this guide lists no plans. helpshift.com has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Player support platform for mobile and console game studios. Here is what it does, as its own site describes it, and what it covers: help desk, AI support agent, community.
In-game SDKs, a console handoff by QR code and an AI agent for routine player questions.
- In-game support SDKs
- Support is built into mobile, PC and web games, with a console handoff through QR codes and links.
- CARE AI agent
- An AI agent resolves routine player issues on its own, with real-time monitoring of conversations and translation into over 70 languages.
- Agent copilot and routing
- Human agents get an AI copilot and smart routing, and an API lets studios connect their own systems.
- Engagement and VIP care
- Player segmentation, in-game and push messages and VIP outreach are sold as a separate solution.
- Trust and safety
- AI detection of toxicity and harassment across in-game chat, Discord and forums, with policy enforcement workflows.
Where it runs
- Web
What it works with
Its own pages name no integrations.
Helpshift is made by Helpshift.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
3/66
Other help desk and live chat tools it is graded above
Helpshift's GPA of 1.8 is higher than 3 of the 66 other help desk and live chat tools we grade, and level with 11.
It stands best on platforms and integrations (B, above 6 of 66) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Helpshift’s own letter is outlined.
- CValue for moneyAbove 18 of 66
- FFree plan and trialAbove 0 of 66
- CFeaturesAbove 3 of 66
- CEase of useAbove 5 of 66
- BPlatforms and integrationsAbove 6 of 66
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Helpshift you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 52 of the 66 other help desk and live chat tools grade higher.
What you could make
- Help desk: an app builder makes this well.
What you could not
- An AI model answering your customers from your own help articles.
- A members' space with posts, chat and events that people keep coming back to.
What this rests on. Helpshift’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Zendesk, Intercom, Kustomer, Gladly and Freshdesk
The 5 tools Helpshift is most often weighed against, with where each one differs from it.
- 2.4GPA
Zendesk
Free trial · from $19/mo
Ticketing, messaging, help center and AI agents for support teams.
- Only Zendesk lists iOS and Android apps.
- Helpshift also covers community.
- Zendesk also covers reports, live chat and help center.
- 2.4GPA
Intercom
Free trial · from $29/mo
Helpdesk with live chat and the Fin AI agent priced per outcome.
- Only Intercom lists iOS and Android apps.
- Helpshift also covers community.
- Intercom also covers shared inbox, reports, live chat and help center.
- 2.0GPA
Kustomer
Paid
CRM-style customer service platform with AI agents, sold via sales.
- Helpshift also covers community.
- Kustomer also covers shared inbox, workflow automation, reports and help center.
- 2.0GPA
Gladly
Paid
Customer service and commerce AI built for retail brands.
- Helpshift also covers community.
- Gladly also covers shared inbox, workflow automation, live chat, sMS marketing and whatsApp messaging.
- 2.4GPA
Freshdesk
Free trial · from $19/mo
Email ticketing help desk with a knowledge base and AI agents.
- Only Freshdesk lists iOS and Android apps.
- Helpshift also covers community.
- Freshdesk also covers shared inbox, reports and help center.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
9
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Helpshift free?
No. Helpshift is a paid product.
What platforms does Helpshift work on?
Helpshift is available on Web.
Does Helpshift have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Helpshift is listed for Web.
Does Helpshift have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Helpshift is listed for Web.
Is Helpshift open source?
Helpshift is not described as open source on its own site, as read on Nov 12, 2026.
Who makes Helpshift?
Helpshift is made by a company of the same name.
What are the alternatives to Helpshift?
The closest alternatives to Helpshift in our directory are Zendesk, Intercom, Kustomer, Gladly and Freshdesk.
How does Helpshift compare with other help desk and live chat tools?
Helpshift's GPA of 1.8 is higher than 3 of the 66 other help desk and live chat tools we grade, and level with 11.
Could I make my own version of Helpshift?
To replace Helpshift you would be making an AI model answering your customers from your own help articles.
Where this guide comes from
The prices, plans, platforms and features were read from Helpshift’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Helpshift's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Helpshift. Prices change, so check helpshift.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Helpshift, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/helpshift
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Helpshift: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/helpshift
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/helpshift/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after Helpshift, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 67 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Helpshift’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Helpshift is a trademark of its owner, and this guide is not made, paid for or approved by Helpshift. Prices and plans change: check helpshift.com before you buy.