Intercom Advanced
The Intercom Advanced plan costs $85 per seat / month, billed annually ($99 billed monthly).
What the plan includes
Adds a workflow automation builder, multiple team inboxes, round-robin assignment, a private and multilingual help center and 20 free Lite seats.
As stated on intercom.comThe plans either side of it
- Essential$29 per seat / month, billed annually ($39 billed monthly)one below
Messenger live chat, a shared inbox and tickets, pre-built reports, a public help center and basic automation. Fin costs $0.99 per outcome on top.
- Expert$132 per seat / month, billed annually ($139 billed monthly)one above
Adds SSO and identity management, HIPAA support, SLAs, a multibrand Messenger and help center, and 50 free Lite seats.
What else costs about this much
| Tool | Starts at | Free plan |
|---|---|---|
| Talkdesk | $85 a month | Yes |
| Unthread | $85 a month | No |
| CustomGPT | $89 a month | No |
| respond.io | $79 a month | No |
| Helply (formerly Groove) | $99 a month | No |
| Zipchat | $64 a month | No |
Each tool’s own starting price, within a quarter of what this plan costs. A starting price is not the same plan, so read what each one includes before weighing them against each other.
Intercom Advanced questions
How much is the Intercom Advanced plan?
The Intercom Advanced plan costs $85 per seat / month, billed annually ($99 billed monthly). Adds a workflow automation builder, multiple team inboxes, round-robin assignment, a private and multilingual help center and 20 free Lite seats.
What is the difference between Intercom Essential and Advanced?
Essential costs $29 per seat / month, billed annually ($39 billed monthly) and gives you messenger live chat, a shared inbox and tickets, pre-built reports, a public help center and basic automation. Fin costs $0.99 per outcome on top. Advanced costs $85 per seat / month, billed annually ($99 billed monthly) and gives you adds a workflow automation builder, multiple team inboxes, round-robin assignment, a private and multilingual help center and 20 free Lite seats.
Is it worth moving from Advanced to Expert?
That depends on what you need. Expert costs $132 per seat / month, billed annually ($139 billed monthly) and adds adds SSO and identity management, HIPAA support, SLAs, a multibrand Messenger and help center, and 50 free Lite seats. The listing is what each plan states; neither plan is graded on its own.
Does Intercom have a free plan or a trial?
There is no free plan, but there is a 14-day free trial with all features, Fin and add-ons, no credit card required.
When was this checked?
Nov 2, 2026, against https://www.intercom.com/pricing. Vendors change prices and plans without notice, so confirm on their site before you buy.