Intercom Essential
The Intercom Essential plan costs $29 per seat / month, billed annually ($39 billed monthly).
What the plan includes
Messenger live chat, a shared inbox and tickets, pre-built reports, a public help center and basic automation. Fin costs $0.99 per outcome on top.
As stated on intercom.comThe plans either side of it
- Advanced$85 per seat / month, billed annually ($99 billed monthly)one above
Adds a workflow automation builder, multiple team inboxes, round-robin assignment, a private and multilingual help center and 20 free Lite seats.
What else costs about this much
| Tool | Starts at | Free plan |
|---|---|---|
| Chaport | $29 a month | Yes |
| Featurebase | $29 a month | Yes |
| Gist | $29 a month | Yes |
| Olark | $29 a month | No |
| tawk.to | $29 a month | Yes |
| Thena | $29 a month | No |
Each tool’s own starting price, within a quarter of what this plan costs. A starting price is not the same plan, so read what each one includes before weighing them against each other.
Intercom Essential questions
How much is the Intercom Essential plan?
The Intercom Essential plan costs $29 per seat / month, billed annually ($39 billed monthly). Messenger live chat, a shared inbox and tickets, pre-built reports, a public help center and basic automation. Fin costs $0.99 per outcome on top.
Is it worth moving from Essential to Advanced?
That depends on what you need. Advanced costs $85 per seat / month, billed annually ($99 billed monthly) and adds adds a workflow automation builder, multiple team inboxes, round-robin assignment, a private and multilingual help center and 20 free Lite seats. The listing is what each plan states; neither plan is graded on its own.
Does Intercom have a free plan or a trial?
There is no free plan, but there is a 14-day free trial with all features, Fin and add-ons, no credit card required.
When was this checked?
Nov 2, 2026, against https://www.intercom.com/pricing. Vendors change prices and plans without notice, so confirm on their site before you buy.