The Intershop Insider’s Guide
Everything we know about Intershop in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Intershop
The Insider’s Guide
B2B commerce platform with AI assistants for buyers and merchants
Every plan, grade, refund rule and rival among online store builders, read from Intershop’s own pages.
Made by Intershop Communications AG · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Intershop’s own pages, its app-store listings and our grades. Every fact in it is on Intershop’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.8
GPA, above 15 of the 80 other online store builders we grade
Intershop Commerce Platform is aimed at manufacturers, wholesalers, distributors and holding companies that sell to business customers. It combines B2B commerce features, a native CMS and an open-source PWA storefront, with the option to go headless. It also offers AI assistants for buyers and for merchants.
To get you started, here are 7 things to know about Intershop, taken from its own pages and our grades.
An enterprise platform means a project and an implementation team.
- 1
Best for large B2B sellers with AI assistants
No price is published, and it is aimed at large sellers rather than small shops.
- 2
It runs on Web
Web.
- 3
B2B commerce core
Multi-brand and multi-organization management and B2B features are described as standard in the platform's core.
- 4
Copilot for Buyers
An AI assistant for B2B customers with technical product discovery, aftersales support and installed-base awareness.
- 5
Copilot for Merchants
Merchant-side AI for product content enrichment, localization, sales insights and competitive intelligence.
- 6
A 1.8 GPA, above 15 of 80
That is against the other online store builders we grade, on value, the free plan, features, ease of use and platforms.
- 7
Keep it
To replace Intershop you would be making checkout, card payments and sales tax handled for you. That is not a weekend's work, with an AI app builder or without one.
Intershop at a glance
- Pricing
- Paid
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web
- Made by
- Intershop Communications AG
- Category
- Online Store Builders
- Our grade
- 1.8 GPA, weak
The report card
Best for large B2B sellers with AI assistants
Intershop is an enterprise B2B commerce platform with AI assistants for buyers and merchants, a PWA storefront and marketplace channels. No price is published, and it is aimed at large sellers rather than small shops.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No price is published on the pages read, so it sits at the middle by default. |
| Free plan and trial | F | The listing shows no free plan and no trial, so you pay before you can try it. |
| Features | B | B2B commerce core, buyer and merchant copilots, a PWA or headless storefront and marketplace channels. Nothing in the listing is missing from the job. |
| Ease of use | C | No store rating on record. An enterprise platform means a project and an implementation team. |
| Platforms and integrations | C | Web, with a headless option, and no integrations listed. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Intershop is for
- Fits if you are a large B2B seller with several channels and subsidiaries
- Works for teams that want a headless storefront
Who it is not for
- Not for you if you run a small shop, as it is an enterprise platform
- Skip it if you need a price, as none is published and the Copilots have separate pricing
- Tight if you want to try it, as no free plan or trial is listed
- Watch out: the AI Copilots are separate capabilities with their own pricing, not shown publicly
Good to know
Good for
- Manufacturers and wholesalers selling to business buyers
- Holding companies with several brands or subsidiaries
- Enterprises with complex catalogs and sales-led buying
Worth knowing
- No prices are published on the pages read, so cost has to be requested from the vendor.
- It is an enterprise platform, which suits large B2B sellers more than small shops.
- The AI Copilots are separate capabilities with their own unified pricing, which is not shown publicly.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
Intershop's current pricing could not be confirmed from its own site.
No price is published on the pages read, so it sits at the middle by default.
We could not confirm Intershop’s current prices from its own site, so this guide lists no plans. intershop.com has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
B2B commerce platform with AI assistants for buyers and merchants. Here is what it does, as its own site describes it, and what it covers: public API, AI features, inventory, online store.
Nothing in the listing is missing from the job.
- B2B commerce core
- Multi-brand and multi-organization management and B2B features are described as standard in the platform's core.
- Copilot for Buyers
- An AI assistant for B2B customers with technical product discovery, aftersales support and installed-base awareness.
- Copilot for Merchants
- Merchant-side AI for product content enrichment, localization, sales insights and competitive intelligence.
- PWA storefront or headless
- Launch with the native CMS and open-source PWA frontend, or connect your own touchpoints through a headless setup.
- Marketplace and subsidiary channels
- Subsidiaries and member organizations can run their own digital sales channels from one central platform.
Where it runs
- Web
What it works with
Its own pages name no integrations.
Intershop is made by Intershop Communications AG.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
15/80
Other online store builders it is graded above
Intershop's GPA of 1.8 is higher than 15 of the 80 other online store builders we grade, and level with 13.
It stands best on features (B, above 60 of 80) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 81 online store builders we grade, cut by the letter each got. Intershop’s own letter is outlined.
- CValue for moneyAbove 15 of 80
- FFree plan and trialAbove 0 of 80
- BFeaturesAbove 60 of 80
- CEase of useAbove 28 of 80
- CPlatforms and integrationsAbove 1 of 80
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Intershop you would be making checkout, card payments and sales tax handled for you. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 52 of the 80 other online store builders grade higher.
What you could make
- Inventory: an app builder makes this well.
What you could not
- Checkout, card payments and sales tax handled for you.
- An API that other software can build on.
- AI features, unless you pay a model provider for each request yourself.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Intershop’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Spryker, Sana Commerce, commercetools, Kibo Commerce and VTEX
The 5 tools Intershop is most often weighed against, with where each one differs from it.
- 1.4GPA
Spryker
Paid
- 1.8GPA
Sana Commerce
Paid
B2B web store built into SAP and Microsoft Dynamics ERP.
- Sana Commerce also covers quotes and estimates.
- 2.0GPA
commercetools
Free trial
API-first headless commerce platform for large retailers.
- Intershop also covers inventory.
- 1.6GPA
Kibo Commerce
Paid
Order management and commerce platform for B2B and B2C sellers.
- 2.0GPA
VTEX
Paid
Enterprise commerce platform for B2C, B2B and marketplaces.
- VTEX also covers whatsApp messaging.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
10
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Intershop free?
No. Intershop is a paid product.
What platforms does Intershop work on?
Intershop is available on Web.
Does Intershop have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Intershop is listed for Web.
Does Intershop have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Intershop is listed for Web.
Is Intershop open source?
Intershop is not described as open source on its own site, as read on Nov 13, 2026.
Does Intershop have an API?
Yes. Intershop offers a public API, according to its own site.
Who makes Intershop?
Intershop is made by Intershop Communications AG.
What are the alternatives to Intershop?
The closest alternatives to Intershop in our directory are Spryker, Sana Commerce, commercetools, Kibo Commerce and VTEX.
How does Intershop compare with other online store builders?
Intershop's GPA of 1.8 is higher than 15 of the 80 other online store builders we grade, and level with 13.
Could I make my own version of Intershop?
To replace Intershop you would be making checkout, card payments and sales tax handled for you.
Where this guide comes from
The prices, plans, platforms and features were read from Intershop’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Intershop's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Intershop Communications AG. Prices change, so check intershop.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Intershop, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/intershop
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Intershop: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/intershop
Know someone choosing between online store builders?
Send them this guide: toolgpa.com/tools/intershop/guide
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See our other guides
The best-graded online store builders after Intershop, each with an Insider's Guide of its own.
- Online Store Builders Insider's GuideEvery one of the 84 online store builders we grade, compared
- Big Cartel Insider's GuideSimple online store for artists, makers and independent sellers2.8 GPA
- Shopify Insider's GuideHosted commerce platform for online, in-person and social selling2.8 GPA
- BigCommerce Insider's GuideHosted ecommerce platform with plans set by yearly sales2.6 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Intershop’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Intershop is a trademark of its owner, and this guide is not made, paid for or approved by Intershop Communications AG. Prices and plans change: check intershop.com before you buy.