Keeper refund policy
Keeper states a refund policy with no set window, and you cancel in your own settings.
Keeper refunds and cancellation
Weak · checked Oct 18, 2026
Keeper doesn't do refunds, and says so in one line: the software is delivered in full, so the money is earned on receipt. Worse, there is no cancel button. The way out is to delete your account, which wipes your vault for good, or to email support and ask them to switch auto-renewal off for you. The terms also want 30 days' written notice before a renewal date. That is a D.
- Refund window
- No set window
- How you cancel
- Yourself, in settings
- Getting your money back
The billing article says Keeper subscriptions are non-refundable: because the software is delivered in full at the time of purchase, Keeper will not refund past charges or time already used, renewals included. The terms of use say the same, that all fees are nonrefundable and considered earned on receipt. Purchases through Apple, Google or Microsoft are billed by those stores, so only they can refund them.
Stated on help.keeper.io- How to cancel Keeper
The help centre says you cancel by deleting your Keeper account, from the iOS app, the Android app or the Safari extension, under Help and then Delete Keeper Account, and that this stops all future payments. A separate article says there is no self-service cancel button for a purchase made on keepersecurity.com, and the refund article says support switch off auto-renewal for you.
- Save or export anything you need first, because deleting removes your vault data for good
- Log in to Keeper in the iOS app, the Android app or the Safari extension
- Open Help
- Select Delete Keeper Account
- If you bought through the App Store or Google Play, confirm the cancellation with that store too
- What you keep afterwards
The terms say an account converts to a Free User account when a paid subscription expires: one mobile device, a maximum of ten records, and no ability to back up, restore, share or export. If a paid subscription is not renewed within 90 days, Keeper reserves the right to delete records containing files, with email notice first. The cancellation article says deleting the account removes vault data permanently.
Stated on keepersecurity.com- Renewals
The terms say you authorise Keeper to charge your payment method for subscription fees on a recurring basis, that prices and discounts may change at the next renewal on prior written notice, and that either party may terminate or elect not to renew on at least 30 days' prior written notice before the renewal date. No reminder before an ordinary renewal is promised.
Stated on keepersecurity.com
In your favour
- You can end it yourself, from the iOS app, the Android app or the Safari extension.
- The help centre states the policy plainly, so at least there's no mystery about where you stand.
- An expired paid plan drops to the free tier rather than vanishing on the day.
Watch out for
- No refunds, ever: not for a renewal you didn't want, not for time you never used.
- There is no cancel button. Cancelling means deleting your account, and your whole vault with it.
- To stop auto-renewal without deleting everything, you have to ask support to do it for you.
- The terms ask for 30 days' written notice before the renewal date to end the agreement.
Getting help from Keeper
Excellent · checked Oct 18, 2026
Live chat, a phone line and email on every paid plan, personal ones included, with support listed as available 24/7 and two separate bodies of written help behind it. No reply time is published, but a line that never closes covers that. Live help for everyone who pays, with the hours in writing, is an A.
Ways to get help
Live chat
The support page lists live chat under Personal & Family, marked as paid plans, and live chat again under Business & Enterprise and for MSP partners. It is not listed for the free plan.
Stated on keepersecurity.comPhone
The support page lists phone support under Personal & Family, marked as paid plans, and under Business & Enterprise and MSP Partners. It is not listed for the free plan.
Stated on keepersecurity.comEmail
Email support is listed for Personal and Family paid plans, and as priority email support for Business and Enterprise. The billing articles also route plan changes and switching off auto-renewal through the support team.
Stated on keepersecurity.comHelp centre
A knowledge base with categories for billing, account problems, security and admin topics, plus a separate documentation portal of end-user, enterprise and MSP guides. Both are open without signing in.
Stated on help.keeper.io
- When people answer
The support page says support is available 24/7 and shows a live system status indicator beside that line. It names no time zone, no exceptions and no separate hours for any plan.
Stated on keepersecurity.com- How fast it says it replies
Its pages do not say.
- What depends on your plan
The support page splits the routes three ways. Personal and Family get documentation plus email, live chat and phone support, each marked as paid plans. Business and Enterprise get priority email support, live chat, phone and onboarding help. MSP partners get a dedicated team. The page says support options and response times vary by plan, without saying what the times are.
Stated on keepersecurity.com
In your favour
- Live chat and a phone line on every paid plan, personal ones included.
- Support is listed as available 24 hours a day, seven days a week.
- Two bodies of written help: a billing-heavy knowledge base and a full documentation portal.
Watch out for
- Chat, phone and email are all marked paid plans only. The free tier gets documentation.
- The page says response times vary by plan but never says what any of them are.
- You need support for things that should be self-service: plan changes, and switching off auto-renewal.
What these two grades rest on. Read on 18 October 2026: Keeper's terms of use, including the SaaS terms on fees, renewal and termination and the deletion and retention clauses, its support page, and knowledge base articles on refunds, cancelling a subscription and where subscription billing is managed. The service level objective sections of the terms would not open for our reader. Nobody here cancelled a plan or wrote to Keeper's support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Keeper refund and cancellation questions
Does Keeper give refunds?
The billing article says Keeper subscriptions are non-refundable: because the software is delivered in full at the time of purchase, Keeper will not refund past charges or time already used, renewals included. The terms of use say the same, that all fees are nonrefundable and considered earned on receipt. Purchases through Apple, Google or Microsoft are billed by those stores, so only they can refund them. This is Keeper's own policy, as read on Oct 18, 2026.
How do I cancel Keeper?
The help centre says you cancel by deleting your Keeper account, from the iOS app, the Android app or the Safari extension, under Help and then Delete Keeper Account, and that this stops all future payments. A separate article says there is no self-service cancel button for a purchase made on keepersecurity.com, and the refund article says support switch off auto-renewal for you. The steps its help page gives: 1. Save or export anything you need first, because deleting removes your vault data for good. 2. Log in to Keeper in the iOS app, the Android app or the Safari extension. 3. Open Help. 4. Select Delete Keeper Account. 5. If you bought through the App Store or Google Play, confirm the cancellation with that store too.
What happens to my data if I cancel Keeper?
The terms say an account converts to a Free User account when a paid subscription expires: one mobile device, a maximum of ten records, and no ability to back up, restore, share or export. If a paid subscription is not renewed within 90 days, Keeper reserves the right to delete records containing files, with email notice first. The cancellation article says deleting the account removes vault data permanently.
How do I contact Keeper support?
Keeper's pages list these ways to get help: live chat, phone, email and help centre. The support page says support is available 24/7 and shows a live system status indicator beside that line. It names no time zone, no exceptions and no separate hours for any plan.
Does Keeper renew automatically?
The terms say you authorise Keeper to charge your payment method for subscription fees on a recurring basis, that prices and discounts may change at the next renewal on prior written notice, and that either party may terminate or elect not to renew on at least 30 days' prior written notice before the renewal date. No reminder before an ordinary renewal is promised.
Can I try Keeper before paying?
Yes. 30-day free trial for personal plans; 14-day business trial with no credit card required. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Keeper costs month to month on its pricing page. We read these policies; we haven’t asked Keeper for a refund or contacted its support.
Everything about Keeper: grades, features, platforms and alternatives