The Kore.ai Insider’s Guide
Everything we know about Kore.ai in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Kore.ai
The Insider’s Guide
Enterprise agent platform for service, work and process automation
Every plan, grade, refund rule and rival among AI agents, read from Kore.ai’s own pages.
Made by Kore.ai Inc. · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Kore.ai’s own pages, its app-store listings and our grades. Every fact in it is on Kore.ai’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.6
GPA, above 0 of the 101 other AI agents we grade
Kore.ai sells an enterprise agentic AI platform in three product areas: AI for service, AI for work and AI for process. They cover voice and digital customer agents, agent assistance, enterprise search, and long-running process agents with a human in the loop. The site publishes no prices, and its pricing page does not exist.
To get you started, here are 7 things to know about Kore.ai, taken from its own pages and our grades.
No price is published, there is no free plan or trial, and the three product areas mean the cost depends on which you buy.
- 1
Best for big companies running service, HR and IT agents together
Kore.ai is an enterprise platform with voice and chat agents for service, search and agents for HR and IT, and long-running process agents.
- 2
It runs on Web
Web.
- 3
AI for service
Voice and digital AI agents, agent assistance, quality management and an AI-native contact center.
- 4
AI for work
Enterprise search plus agents for HR, IT and recruiting.
- 5
AI for process
Long-running process agents with human-in-the-loop steps and process assurance.
- 6
A 1.6 GPA, above 0 of 101
That is against the other AI agents we grade, on value, the free plan, features, ease of use and platforms.
- 7
Keep it
To replace Kore.ai you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
Kore.ai at a glance
- Pricing
- Paid
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web
- Made by
- Kore.ai Inc.
- Category
- AI Agents
- Our grade
- 1.6 GPA, weak
The report card
Best for big companies running service, HR and IT agents together
Kore.ai is an enterprise platform with voice and chat agents for service, search and agents for HR and IT, and long-running process agents. No price is published, there is no free plan or trial, and the three product areas mean the cost depends on which you buy.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No price is published; the calls to action are Get demo and Contact us. |
| Free plan and trial | F | Nothing free is offered: no free plan and no self-serve trial. |
| Features | C | Covers service, work and process agents with multi-agent orchestration and governance. The product line spans three areas, so scope varies by what is bought. |
| Ease of use | C | No store rating on record, and the platform needs agents built, connected and governed. |
| Platforms and integrations | C | Web only, with no integrations listed on the pages read. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Kore.ai is for
- Fits if you are a large company with service, HR and IT agent needs
- Works for regulated teams in banking or healthcare
Who it is not for
- Not for you if you want a price up front, as none is published
- Not for you if you want to try it, because no free plan or self-serve trial is shown
- Skip it if you are small, since the site is aimed at large enterprises
- Watch out: cost depends on which of the three product areas you buy
Good to know
Good for
- Large enterprises with service, HR and IT agent needs
- Regulated industries such as banking and healthcare
- Teams that want no-code and pro-code agent building together
Worth knowing
- No prices are published; the calls to action are Get demo and Contact us.
- No free plan or self-serve trial is shown.
- The product line spans three areas, so scope and cost depend on which are bought.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
Kore.ai's current pricing could not be confirmed from its own site.
No price is published; the calls to action are Get demo and Contact us.
We could not confirm Kore.ai’s current prices from its own site, so this guide lists no plans. kore.ai has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Enterprise agent platform for service, work and process automation. Here is what it does, as its own site describes it, and what it covers: AI search, workflow automation, AI agents, AI support agent, chatbots.
Covers service, work and process agents with multi-agent orchestration and governance.
- AI for service
- Voice and digital AI agents, agent assistance, quality management and an AI-native contact center.
- AI for work
- Enterprise search plus agents for HR, IT and recruiting.
- AI for process
- Long-running process agents with human-in-the-loop steps and process assurance.
- Agent platform
- Multi-agent orchestration, no-code and pro-code tools, and security, compliance and governance controls.
- Industry versions
- The site lists banking, wealth management, insurance, healthcare, retail, telco and travel.
Where it runs
- Web
What it works with
Its own pages name no integrations.
Kore.ai is made by Kore.ai Inc.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
0/101
Other AI agents it is graded above
Kore.ai's GPA of 1.6 is higher than 0 of the 101 other AI agents we grade, and level with 10.
It stands best on value for money (C, above 17 of 101) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 102 AI agents we grade, cut by the letter each got. Kore.ai’s own letter is outlined.
- CValue for moneyAbove 17 of 101
- FFree plan and trialAbove 0 of 101
- CFeaturesAbove 1 of 101
- CEase of useAbove 14 of 101
- CPlatforms and integrationsAbove 0 of 101
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Kore.ai you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 91 of the 101 other AI agents grade higher.
What you could not
- An AI agent, with the models and the safeguards behind it.
- An AI model answering your customers from your own help articles.
- Connections to other products, each kept working as those products change.
- A search engine with an AI model behind it.
- A chatbot builder hooked into the messaging apps.
What this rests on. Kore.ai’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Cognigy, Yellow.ai, Aisera, Ada and Sierra
The 5 tools Kore.ai is most often weighed against, with where each one differs from it.
- 1.8GPA
Cognigy
Paid
Enterprise AI agents for voice and chat in the contact center.
- Kore.ai also covers AI search and workflow automation.
- Cognigy also covers live chat.
- 2.2GPA
Yellow.ai
Free plan
Agentic AI platform for customer and employee service.
- Yellow.ai has a free plan. Kore.ai does not.
- Kore.ai also covers AI search.
- 1.6GPA
Aisera
Paid
AI service desk and IT operations agents for the enterprise.
- Kore.ai also covers AI search and AI support agent.
- Aisera also covers help desk.
- 1.6GPA
Ada
Paid
AI customer service agent platform for chat, email, voice and social.
- Kore.ai also covers AI search and workflow automation.
- 1.6GPA
Sierra
Paid
Conversational AI agents for customer service at large brands.
- Kore.ai also covers AI search and workflow automation.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
9
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Kore.ai free?
No. Kore.ai is a paid product.
What platforms does Kore.ai work on?
Kore.ai is available on Web.
Does Kore.ai have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Kore.ai is listed for Web.
Does Kore.ai have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Kore.ai is listed for Web.
Is Kore.ai open source?
Kore.ai is not described as open source on its own site, as read on Nov 12, 2026.
Who makes Kore.ai?
Kore.ai is made by Kore.ai Inc.
What are the alternatives to Kore.ai?
The closest alternatives to Kore.ai in our directory are Cognigy, Yellow.ai, Aisera, Ada and Sierra.
How does Kore.ai compare with other AI agents?
Kore.ai's GPA of 1.6 is higher than 0 of the 101 other AI agents we grade, and level with 10.
Could I make my own version of Kore.ai?
To replace Kore.ai you would be making an AI agent, with the models and the safeguards behind it.
Where this guide comes from
The prices, plans, platforms and features were read from Kore.ai’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Kore.ai's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Kore.ai Inc. Prices change, so check kore.ai before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Kore.ai, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/kore-ai
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Kore.ai: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/kore-ai
Know someone choosing between AI agents?
Send them this guide: toolgpa.com/tools/kore-ai/guide
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See our other guides
The best-graded AI agents after Kore.ai, each with an Insider's Guide of its own.
- AI Agents Insider's GuideEvery one of the 102 AI agents we grade, compared
- Genspark Insider's GuideAI workspace with an agent for research, slides, sheets and docs3.2 GPA
- Manus Insider's GuideGeneral AI agent for research, slides, websites and browser tasks3.2 GPA
- OpenClaw Insider's GuideOpen-source personal AI agent you run yourself and message in chat3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Kore.ai’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Kore.ai is a trademark of its owner, and this guide is not made, paid for or approved by Kore.ai Inc. Prices and plans change: check kore.ai before you buy.