Skip to content
ToolGPA

The Krystal Insider’s Guide

Everything we know about Krystal in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.

Download the PDF
Pass it onEmailLinkedInXWhatsApp
ToolGPANovember 2026

Krystal

The Insider’s Guide

UK cPanel web hosting on its own cloud, with phone support

Krystal, as pictured on krystal.io

Every plan, grade, refund rule and rival among web hosts, read from Krystal’s own pages.

Made by Krystal Hosting Ltd · checked Nov 12, 2026 · toolgpa.com

1.6GPA

Contents

  1. 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
  2. 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
  3. 03What it doesIts main features, where it runs, what it works with and who makes it
  4. 04Where it standsIts grades against its category, and whether to keep it or make your own
  5. 05The alternativesThe tools it is most often weighed against, side by side
  6. 06Quick answersThe questions people ask about it, each answered in a line or two
  7. 07About ToolGPAWho made this guide, what else is on the site, and how to cite it

ToolGPA put this guide together from Krystal’s own pages, its app-store listings and our grades. Every fact in it is on Krystal’s page too, where it is kept up to date. Checked Nov 12, 2026.

Part 01 · Overview

Welcome

What it is, who it suits, its grades and the ten things to know first

1.6

GPA, above 1 of the 54 other web hosts we grade

Krystal is a UK web host that sells cPanel shared hosting, business hosting, managed WordPress, VPS and reseller plans from its own cloud servers. Shared plans are priced in pounds and scale from one site to unlimited sites. The company is a certified B Corp and says its hosting runs on renewable power.

To get you started, here are 8 things to know about Krystal, taken from its own pages and our grades.

cPanel, DNS and migration are yours to run.
From our grade for ease of use
  1. 1

    Best for UK cPanel hosting with phone support

    Krystal is a UK host with cPanel shared hosting on its own cloud servers, from £7 a month, and a 60-day money-back guarantee.

  2. 2

    Paid plans start at about $9.38 a month

    As its pricing page puts it: £7 per month, billed monthly (Amethyst).

  3. 3

    It runs on Web

    Web.

  4. 4

    cPanel control panel

    Plans come with cPanel, one-click installs of more than 380 applications including WordPress, Drupal and OpenCart, and a drag-and-drop site builder.

  5. 5

    Own cloud servers

    Hosting runs on Krystal's own Dell cloud servers with LiteSpeed caching and NVMe storage. Plans state their CPU and RAM allowance.

  6. 6

    Security and backups

    Servers are scanned for malware and protected by firewalls, CloudLinux and DDoS protection. Backups run daily on the smaller plans and as often as every 4 hours on the larger ones.

  7. 7

    A 1.6 GPA, above 1 of 54

    That is against the other web hosts we grade, on value, the free plan, features, ease of use and platforms.

  8. 8

    Keep it

    To replace Krystal you would be making servers kept running, patched and backed up for you. That is not a weekend's work, with an AI app builder or without one.

Krystal at a glance

Pricing
Paid, from £7 per month, billed monthly (Amethyst)
Free plan
No
Free trial
None stated
Runs on
Web
Made by
Krystal Hosting Ltd, since 2002
Category
Web Hosting
Our grade
1.6 GPA, weak

The report card

Best for UK cPanel hosting with phone support

Krystal is a UK host with cPanel shared hosting on its own cloud servers, from £7 a month, and a 60-day money-back guarantee. The entry plan hosts one site with no free domain, and the 16% and 25% discounts for longer terms aren't shown on the page.

ToolGPA report cardKrystalGraded Nov 13, 2026
SubjectGradeComment
Value for moneyCAmethyst is £7 a month billed monthly, about $9, above the $5.28 cheaper-quarter line for web hosts.
Free plan and trialFNo free plan or trial. A 60-day money-back guarantee is not a trial.
FeaturesCcPanel, backups, free SSL and migration, and phone, chat and ticket support. Amethyst hosts one site with no free domain.
Ease of useCNo store rating on record. cPanel, DNS and migration are yours to run.
Platforms and integrationsCWeb only, with WordPress, Drupal, OpenCart and LiteSpeed support.
Grade point averageWeak, out of 4.01.6

An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.

Who Krystal is for

  • Fits if you are in the UK and want a host you can phone
  • Makes sense if you want hosting on renewable power

Who it is not for

  • Skip it if you want a free trial, as none is listed
  • Tight if you have several sites, because Amethyst has 1 and Ruby 5
  • Pricey if you cannot commit, since the discounts need annual or two-year terms
  • Watch out: domain costs are not refunded under the 60-day guarantee, and prices are in pounds

Good to know

Good for

  • UK businesses that want a phone number to call
  • Owners who want hosting powered by a stated renewable supply
  • Agencies that need PCI DSS scan compliant hosting

Worth knowing

  • Prices are in pounds sterling. Annual and two-year billing save 16% and 25%, but the page shows only the monthly figures.
  • Amethyst hosts one site and has no free domain; the free domain starts at Ruby.
  • Emergency phone support is listed from Sapphire up; the cheaper plans have standard phone support.
  • Domain costs are not refunded under the 60-day money-back guarantee, though the domain can be transferred away.

Part 02 · Pricing

What it costs

Every plan, the free plan, ways to pay less and how prices have moved

~$9.38

A month to start

Krystal is a paid product, starting at £7 per month, billed monthly (Amethyst).

  • Amethyst

    £7

    per month, billed monthly

    1 site, 1 CPU, 2 GB RAM, 10 GB NVMe, unlimited mailboxes and bandwidth, daily backups and free SSL.

  • Ruby

    £11

    per month, billed monthly

    5 sites, 2 CPU, 4 GB RAM and 25 GB NVMe, with a free domain.

  • Emerald

    £19

    per month, billed monthly

    Unlimited sites and NVMe storage, 3 CPU, 6 GB RAM, 12-hourly backups and PCI DSS scan compliance.

  • Sapphire

    £37

    per month, billed monthly

    Unlimited sites, 4 CPU, 8 GB RAM, 4-hourly backups and emergency phone support.

  • Diamond

    £67

    per month, billed monthly

    Unlimited sites, 6 CPU, 12 GB RAM, 4-hourly backups and emergency phone support.

  • Tanzanite

    £97

    per month, billed monthly

    Unlimited sites, 9 CPU, 18 GB RAM, 4-hourly backups and emergency phone support.

Read from krystal.io on Nov 12, 2026.

Ways to pay less

  • Annual discount

    Save 16% on annual, 25% on two-year billing

    The hosting page offers Annually and Biennially billing options that it says save 16% and 25% against paying monthly. The page shows the monthly price only.

    Stated on krystal.io

Part 03 · Features

What it does

Its main features, where it runs, what it works with and who makes it

1

Place it runs: Web

UK cPanel web hosting on its own cloud, with phone support. Here is what it does, as its own site describes it, and what it covers: malware protection, managed WordPress.

cPanel, backups, free SSL and migration, and phone, chat and ticket support.
From our grade for features
cPanel control panel
Plans come with cPanel, one-click installs of more than 380 applications including WordPress, Drupal and OpenCart, and a drag-and-drop site builder.
Own cloud servers
Hosting runs on Krystal's own Dell cloud servers with LiteSpeed caching and NVMe storage. Plans state their CPU and RAM allowance.
Security and backups
Servers are scanned for malware and protected by firewalls, CloudLinux and DDoS protection. Backups run daily on the smaller plans and as often as every 4 hours on the larger ones.
Free migration
The team moves a site from another host, whether it uses cPanel, Plesk or its own system, at no charge.
Phone, chat and ticket support
UK-based support answers by ticket, live chat and phone. Sapphire and the plans above it add emergency phone support.
Other hosting lines
Krystal also sells business hosting from £19 a month, managed WordPress from £15 a month, VPS from £10 a month, reseller hosting and a public cloud.

Where it runs

  • Web

What it works with

  • WordPress
  • Drupal
  • OpenCart
  • cPanel
  • LiteSpeed

Krystal is made by Krystal Hosting Ltd, and has been around since 2002.

Part 04 · Standing

Where it stands

Its grades against its category, and whether to keep it or make your own

1/54

Other web hosts it is graded above

Krystal's GPA of 1.6 is higher than 1 of the 54 other web hosts we grade, and level with 7.

It stands best on ease of use (C, above 9 of 54) and worst on free plan and trial (F, above 0).

Its paid plans start at about $9.38 a month, against a middle price of $9 for the category: 27 of the 52 others that charge start lower.

On features, ease of use and platforms it scores 2.0 out of 4. 17 tools score higher and cost less.

Each grade against the category

Every bar is all 55 web hosts we grade, cut by the letter each got. Krystal’s own letter is outlined.

  • CValue for moneyAbove 5 of 54
  • FFree plan and trialAbove 0 of 54
  • CFeaturesAbove 0 of 54
  • CEase of useAbove 9 of 54
  • CPlatforms and integrationsAbove 0 of 54

Price against what you get

Each dot is one of 53 web hosts. Further left costs less; higher up scores better on features, ease of use and platforms. Krystal is the marked dot.

D1.0C2.0B3.0A4.0$1$2$5$10$20$50$100More for lessCosts more, scores moreCosts less, scores lessCosts more, scores lessKrystalHetznerChemiCloudDreamHostCloudflare PagesKinsta

What paid plans start at, a month (each step along is roughly double) →

Keep it, or make your own?

Whether this is something you could build for yourself with an AI app builder, and what you would give up.

Keep it

To replace Krystal you would be making servers kept running, patched and backed up for you. That is not a weekend's work, with an AI app builder or without one.

That makes this kind of software worth paying for, not this one in particular: 46 of the 54 other web hosts grade higher. It costs $112.55 a year.

What you could not

  • Servers kept running, patched and backed up for you.
  • An engine that recognises new malware as it appears.
  • It plugs into other products, WordPress, Drupal and OpenCart among them.

What this rests on. Krystal’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.

Part 05 · Alternatives

The alternatives

The tools it is most often weighed against, side by side

SiteGround, IONOS, 20i and DreamHost

The 4 tools Krystal is most often weighed against, with where each one differs from it.

Part 06 · Questions

Quick answers

The questions people ask about it, each answered in a line or two

13

Questions, each answered in a line or two

The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.

Is Krystal free?

No. Krystal is a paid product, starting at £7 per month, billed monthly (Amethyst).

How much does Krystal cost?

Krystal lists 6 plans. Amethyst: £7 per month, billed monthly.

What platforms does Krystal work on?

Krystal is available on Web.

Does Krystal offer any discounts?

Krystal publicly lists the following: Save 16% on annual, 25% on two-year billing.

Does Krystal have an Android app?

No Android app was listed when its pages were read on Nov 12, 2026. Krystal is listed for Web.

Does Krystal have an iPhone app?

No iPhone app was listed when its pages were read on Nov 12, 2026. Krystal is listed for Web.

Is Krystal open source?

Krystal is not described as open source on its own site, as read on Nov 12, 2026.

What does Krystal integrate with?

Krystal's listing names WordPress, Drupal, OpenCart, cPanel and LiteSpeed.

Who makes Krystal?

Krystal is made by Krystal Hosting Ltd. It dates from 2002.

What are the alternatives to Krystal?

The closest alternatives to Krystal in our directory are SiteGround, IONOS, 20i and DreamHost.

How does Krystal compare with other web hosts?

Krystal's GPA of 1.6 is higher than 1 of the 54 other web hosts we grade, and level with 7.

Is Krystal good value for money?

ToolGPA grades Krystal C for value for money. Its paid plans start at about $9.38 a month, against a middle price of $9 for the category: 27 of the 52 others that charge start lower.

Could I make my own version of Krystal?

To replace Krystal you would be making servers kept running, patched and backed up for you.

Where this guide comes from

The prices, plans, platforms and features were read from Krystal’s own pages on Nov 12, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Krystal's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.

Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Krystal Hosting Ltd. Prices change, so check krystal.io before you buy.

Part 07 · About

About ToolGPA

Who made this guide, what else is on the site, and how to cite it

5,038

Tools graded, in 95 categories

ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.

Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.

  • 5,038

    tools graded

  • 95

    categories

  • 739

    price changes on record

  • 579

    apps priced in 12 countries

What else is on toolgpa.com

Scan for the live page

Prices and grades as they are today

Quoting this guide?

Please name ToolGPA and link to the live page, so readers can check the figures for themselves:

ToolGPA, "Krystal: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/krystal

Know someone choosing between web hosts?

Send them this guide: toolgpa.com/tools/krystal/guide

ToolGPA elsewhere: youtube.com/@toolgpa

See our other guides

The best-graded web hosts after Krystal, each with an Insider's Guide of its own.

ToolGPA

Choosing software? Every tool graded, every price dated.

Compare tools at toolgpa.com ›

Everything in this guide is ToolGPA’s own summary of what Krystal’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Krystal is a trademark of its owner, and this guide is not made, paid for or approved by Krystal Hosting Ltd. Prices and plans change: check krystal.io before you buy.