Manus refund policy
Manus states a refund policy with no set window, and you cancel in your own settings.
Manus refunds and cancellation
Ordinary · checked Oct 18, 2026
There is no money-back window here. Manus's terms say every payment for a subscription, credits or paid features is final and non-refundable, and that a partial refund is only ever considered in exceptional circumstances at the company's discretion. What saves it from worse is that you cancel yourself from the account page and keep the plan until the period you paid for runs out. Ordinary for subscription software, so a C.
- Refund window
- No set window
- How you cancel
- Yourself, in settings
- Getting your money back
The terms say that except where the law requires it, all payments for subscriptions, credits and other paid features are final and non-refundable, because once access has been granted Manus treats its side as performed. It may consider a partial refund in exceptional circumstances at its sole discretion, worked out on unused credits and excluding discounts and tax, and reserves the right to refuse one.
Stated on manus.im- How to cancel Manus
A subscription bought through Stripe is cancelled inside Manus: open your profile avatar, go to Account, then Upgrade or Manage, and choose Downgrade to Free. Subscriptions bought through the App Store or Google Play are cancelled in that store, and the help page notes that uninstalling the app does not cancel anything. The terms instead say you can cancel a renewal by emailing the company.
- Open Manus and click your profile avatar in the top right corner
- Click Account, then open Upgrade or Manage
- Click Downgrade to Free in the bottom right corner
- Follow the prompts to finish cancelling the current subscription
- What you keep afterwards
Manus says membership benefits, including access to credits, end as soon as the subscription ends, and that unused monthly credits are reset to zero at the end of the cycle and cannot be reinstated. Add-on and event credits become inactive once the account falls back to Free, though they can be reactivated if you subscribe again. A separate help article covers deleting the account itself.
Stated on help.manus.im- Renewals
The terms say a subscription renews automatically at the end of each billing cycle for a period of the same length, at the fee current at that time, unless you opt out. The cancellation help page adds that cancelling after a billing attempt only stops future renewals and that the amount already charged is not refunded. No reminder before a renewal is mentioned.
Stated on manus.im
In your favour
- You cancel it yourself from the account page rather than having to email anyone.
- The plan runs to the end of the period you have already paid for.
- Cancel during the seven-day Pro trial, before the first charge, and nothing is taken.
- Add-on and event credits come back to life if you subscribe again later.
Watch out for
- No refund window at all: the terms call every payment final and non-refundable.
- A partial refund is at Manus's sole discretion, and it reserves the right to refuse one.
- Unused monthly credits are reset to zero when the subscription ends and cannot be reinstated.
- Renewals are charged at the fee current then, with no reminder promised before the charge.
Getting help from Manus
Ordinary · checked Oct 18, 2026
A large, well-organised help centre in fourteen languages, and a chat button on every page of it. What you do not get is any idea of the wait: no page states support hours, and none states a reply target. Manus's own refund article describes giving your details to an AI chatbot after which the team makes contact, which is a ticket by another name. That is where most tools sit, so a C.
Ways to get help
Live chat
The help centre's front page offers to start a chat with the support team. Manus's refund article describes the same route as giving your order number, account and reason to a Help Centre AI chatbot, after which the support team contacts you as soon as it can.
Stated on help.manus.imHelp centre
A help centre in fourteen languages with collections on billing, the account, logging in, plans and features, including 28 billing articles covering cancelling, refunds, invoices and what happens to credits.
Stated on help.manus.im
Not listed on Manus’s pages: phone, email, contact form or ticket.
- When people answer
Its pages do not say.
- How fast it says it replies
Its pages do not say.
- What depends on your plan
The help centre's front page offers the same chat and the same option to schedule a call with a Manus expert to anyone who visits, without naming a plan. The pricing article sets out what Free, Pro and Team buy and mentions no difference in support between them.
Stated on help.manus.im
In your favour
- The help centre is large and well sorted, with 28 articles on billing alone.
- It reads in fourteen languages, not just English.
- Anyone can start a chat or book a call with a Manus expert from the help centre's front page.
- The billing articles answer cancelling, refunds and credits directly rather than burying them.
Watch out for
- No page states support hours, for any plan.
- No page states a reply target: the refund article says only that the team will contact you as soon as possible.
- The chat starts with an AI chatbot that collects your details before a person is involved.
- There is no published email route or ticket form outside that chat.
What these two grades rest on. Read on 18 October 2026: Manus's terms of service, including its subscription, credit and refund policy sections, the help centre's billing collection and its articles on cancelling a subscription, requesting a membership refund, what happens to credits after cancelling, and current membership pricing, plus the help centre's front page. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Manus refund and cancellation questions
Does Manus give refunds?
The terms say that except where the law requires it, all payments for subscriptions, credits and other paid features are final and non-refundable, because once access has been granted Manus treats its side as performed. It may consider a partial refund in exceptional circumstances at its sole discretion, worked out on unused credits and excluding discounts and tax, and reserves the right to refuse one. This is Manus's own policy, as read on Oct 18, 2026.
How do I cancel Manus?
A subscription bought through Stripe is cancelled inside Manus: open your profile avatar, go to Account, then Upgrade or Manage, and choose Downgrade to Free. Subscriptions bought through the App Store or Google Play are cancelled in that store, and the help page notes that uninstalling the app does not cancel anything. The terms instead say you can cancel a renewal by emailing the company. The steps its help page gives: 1. Open Manus and click your profile avatar in the top right corner. 2. Click Account, then open Upgrade or Manage. 3. Click Downgrade to Free in the bottom right corner. 4. Follow the prompts to finish cancelling the current subscription.
What happens to my data if I cancel Manus?
Manus says membership benefits, including access to credits, end as soon as the subscription ends, and that unused monthly credits are reset to zero at the end of the cycle and cannot be reinstated. Add-on and event credits become inactive once the account falls back to Free, though they can be reactivated if you subscribe again. A separate help article covers deleting the account itself.
How do I contact Manus support?
Manus's pages list these ways to get help: live chat and help centre. No phone, email or contact form or ticket was listed, as read on Oct 18, 2026.
Does Manus renew automatically?
The terms say a subscription renews automatically at the end of each billing cycle for a period of the same length, at the fee current at that time, unless you opt out. The cancellation help page adds that cancelling after a billing attempt only stops future renewals and that the amount already charged is not refunded. No reminder before a renewal is mentioned.
Can I try Manus before paying?
Yes. 7-day free trial on the $40 per month Pro tier, according to Manus's help center. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Manus costs month to month on its pricing page. We read these policies; we haven’t asked Manus for a refund or contacted its support.
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