monday.com refund policy
monday.com's longest stated refund window is 30 days, and you cancel in your own settings.
monday.com refunds and cancellation
Ordinary · checked Oct 18, 2026
There is a 30-day money-back promise here, but read the small print: it covers your first purchase only, never a renewal or an upgrade, and you claim it by writing in. At the other end, an annual subscription wants 30 days' notice before it expires or it renews for another year. A guarantee on the way in and a notice period on the way out cancel each other out, and that is a C.
- Refund window
- 30 days
- How you cancel
- Yourself, in settings
- Getting your money back
The terms give 30 days from a first purchase to terminate it by written notice, after which monday.com refunds the pro-rata portion of unexpired pre-paid fees. It applies to the initial purchase only, not to later purchases, upgrades, changes or renewals, even ones made inside those 30 days, and not to usage-based charges. After the refund period the terms say fees are non-refundable and non-cancellable.
Stated on monday.com- How to cancel monday.com
The terms say that to avoid auto-renewal the customer cancels the subscription before it expires, at any time through the account settings or by contacting the customer success team. For an annual subscription the notice must be given no less than 30 days before expiry, unless monday.com permits otherwise. Cancellation is also a topic for a billing callback, offered to account admins only.
Stated on monday.com- What you keep afterwards
The terms say that on termination the subscription and the rights under it end, and that exporting the data beforehand is the customer's own responsibility. Data left behind may be kept in a read-only mode in which it can still be exported, but monday.com says it is under no obligation to keep that mode going and may end it at any time, with or without notice, after which the data is deleted.
Stated on monday.com- Renewals
The terms say a subscription includes automatic renewal by default and renews for a period equal to the original term, at the same price unless the customer is told otherwise. Cancellation must come before expiry, and for an annual subscription no less than 30 days before it. No reminder before a renewal is mentioned, and an unused part of a term is not refunded or credited.
Stated on monday.com
In your favour
- Thirty days to change your mind on a first purchase, with the unused part refunded pro rata.
- You can cancel in the account settings yourself rather than having to write in.
- Data left behind may stay in a read-only mode long enough to export it.
Watch out for
- An annual plan wants 30 days' notice before it expires, or it renews for another year.
- The 30-day guarantee covers your first purchase only: upgrades and renewals are not refundable.
- After the refund period the terms call the fees non-refundable and non-cancellable.
- Read-only mode is a courtesy, not a promise: monday.com may end it without notice and delete the data.
Getting help from monday.com
Excellent · checked Oct 18, 2026
monday.com says its support team is there at any hour, and it means people: live chat from inside your account, an email form and, for billing, a callback to the admin's phone. The pricing page lists 24/7 customer support from the Basic plan up, with a priority queue on Enterprise. Live help on every paid plan with hours in writing is an A, even though our reader was turned away by the help centre's own security check.
Ways to get help
Live chat
The contact page gives live chat as the first option: sign in to your monday.com account, click Contact us at the bottom of the help centre and then Live chat on the top menu to open it.
Stated on monday.comPhone
A callback can be requested, but only on billing topics such as plans, payments, cancellation and invoices, and only for the account's admin, which monday.com puts down to the sensitivity of billing matters. Calls are recorded.
Stated on monday.comContact form or ticket
An email form on the same page asks for a topic, your name, the email on your account, a description and any files, and the team replies by email.
Stated on monday.comHelp centre
monday.com runs a help centre with tutorials and how-to guides, linked from its contact page. Our reader was stopped by a security check and could not read it, so its contents were not seen.
Stated on monday.comCommunity or forum
The contact page also points to the monday community for feature requests and questions, and to a public service status page for live information on disruptions.
Stated on monday.com
- When people answer
The pricing page lists 24/7 customer support as a plan feature and describes it as assistance at any time from the support team. Enterprise is listed as 24/7 support with a priority queue. No separate working hours are given for the chat or the billing callback.
Stated on monday.com- How fast it says it replies
Its pages do not say.
- What depends on your plan
24/7 customer support appears in the Basic plan's feature list and in the plan comparison, and Enterprise adds a priority queue along with tailored onboarding and a 99.9% uptime service-level agreement. The pages read do not list support as a feature of the Free plan.
Stated on monday.com
In your favour
- Support is described as available at any hour, from Basic upwards.
- Live chat opens from inside your own account, so you are not starting from scratch.
- Billing questions can get a phone callback, which few tools at this price offer.
- There is a public status page for outages, separate from the support queue.
Watch out for
- The callback is billing-only and admins only, so it is not a general phone line.
- No page states a reply time, only that someone is there around the clock.
- The Free plan is not listed as getting the 24/7 support that paid plans do.
- The help centre turned our reader away with a security check, so we could not read it.
What these two grades rest on. Read on 18 October 2026: monday.com's terms of service, its contact-support page and its Contact Us page, and the support entries on its pricing page and plan comparison. Its help centre answered our reader with a security check on every attempt, so no help article was read. Nobody here cancelled a plan, asked for a refund or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
monday.com refund and cancellation questions
Does monday.com give refunds?
The terms give 30 days from a first purchase to terminate it by written notice, after which monday.com refunds the pro-rata portion of unexpired pre-paid fees. It applies to the initial purchase only, not to later purchases, upgrades, changes or renewals, even ones made inside those 30 days, and not to usage-based charges. After the refund period the terms say fees are non-refundable and non-cancellable. This is monday.com's own policy, as read on Oct 18, 2026.
How do I cancel monday.com?
The terms say that to avoid auto-renewal the customer cancels the subscription before it expires, at any time through the account settings or by contacting the customer success team. For an annual subscription the notice must be given no less than 30 days before expiry, unless monday.com permits otherwise. Cancellation is also a topic for a billing callback, offered to account admins only.
What happens to my data if I cancel monday.com?
The terms say that on termination the subscription and the rights under it end, and that exporting the data beforehand is the customer's own responsibility. Data left behind may be kept in a read-only mode in which it can still be exported, but monday.com says it is under no obligation to keep that mode going and may end it at any time, with or without notice, after which the data is deleted.
How do I contact monday.com support?
monday.com's pages list these ways to get help: live chat, phone, contact form or ticket, help centre and community or forum. The pricing page lists 24/7 customer support as a plan feature and describes it as assistance at any time from the support team. Enterprise is listed as 24/7 support with a priority queue. No separate working hours are given for the chat or the billing callback.
Does monday.com renew automatically?
The terms say a subscription includes automatic renewal by default and renews for a period equal to the original term, at the same price unless the customer is told otherwise. Cancellation must come before expiry, and for an annual subscription no less than 30 days before it. No reminder before a renewal is mentioned, and an unused part of a term is not refunded or credited.
Can I try monday.com before paying?
Yes. 14-day free trial of the Pro plan. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what monday.com costs month to month on its pricing page. We read these policies; we haven’t asked monday.com for a refund or contacted its support.
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