Motion refund policy
Motion states a refund policy with no set window, and you cancel in your own settings.
Motion refunds and cancellation
Ordinary · checked Oct 18, 2026
Motion's terms are blunt: purchases are not refundable, and cancelling gets you nothing back for unused time, prepayments or anything else. A refund is possible only if Motion feels like it. Against that, leaving is genuinely easy, the help centre walks you through it, and you keep the plan until the term you paid for ends. No refunds with a clean exit is the ordinary deal, and a C.
- Refund window
- No set window
- How you cancel
- Yourself, in settings
- Getting your money back
The terms say purchases are non-refundable and that Motion is not obliged to refund any payment, though it may at its sole discretion. They add in capitals that cancelling or being suspended earns no refund for unused time, prepayments or fees of any kind. The help article on cancelling repeats that cancelling does not trigger a refund. Anyone charged in error is told to write to support.
Stated on usemotion.com- How to cancel Motion
An individual plan is cancelled in the app: open Settings from the gear icon, then Manage Plan, then Cancel Plan, with a reason. A team plan can only be cancelled by a team admin, under Settings, then Billing, then Manage Plan. There is also a cancel option on the account billing page on the website. A subscription bought through Apple's in-app purchase is cancelled in the iPhone's Subscriptions settings.
- Log in to your Motion account at app.usemotion.com on a desktop or laptop
- Click the gear icon in the top left corner to open Settings
- Click Manage Plan, then choose Cancel Plan
- Select Continue
- Enter a reason for cancelling and click Continue
- Click Cancel Subscription to finish
- What you keep afterwards
The terms say access continues to the end of the subscription term you have paid for. The cancellation article says you can come back by logging in with the same email address and resubscribing, and warns that signing up with a different email makes a new account with none of the old data. Neither page says how long a cancelled account's data is kept, or whether it can be exported.
Stated on usemotion.com- Renewals
The terms state in capitals that a subscription renews automatically at the end of each term for another term the same length until you cancel, and that you must cancel before the next term starts. A free trial rolls straight into a paid term unless cancelled first, and the terms time a trial to the hour. No reminder before a renewal is mentioned.
Stated on usemotion.com
In your favour
- Cancelling an individual plan is six steps in the app, and the help centre spells them out.
- You keep the plan until the end of the term you have already paid for.
- There is more than one route out: the app, the website's account billing page, or the App Store.
Watch out for
- Purchases are non-refundable. Unused time and prepayments are named as things you will not get back.
- Any refund at all is at Motion's discretion, and nothing on its pages obliges it to give one.
- The trial becomes a paid term by itself, timed to the hour, unless you cancel before it ends.
- Only a team admin can cancel a team plan. Ordinary members have to ask support.
Getting help from Motion
Good · checked Oct 18, 2026
Motion offers a support chat that reaches its own agents after a chatbot takes down the details, plus email and a decent help centre, and it puts a figure on the wait: it tries to resolve a question within 24 to 48 hours. That figure is also why this is not an A. Nothing on its pages says the chat is staffed live or when anybody is at the other end, and a day or two is not live help.
Ways to get help
Live chat
A chat opened from the button at the bottom right of the help centre. A chatbot gathers context on the issue first, and the page says you then talk to Motion's support agents. It asks you to say yes to account access so the team can look at what you are seeing.
Stated on usemotion.comEmail
Motion names email as one of its three ways to get help, alongside the help centre and the chat. Its terms also point anyone who wants to cancel or who thinks they were charged wrongly to the support address they give.
Stated on usemotion.comHelp inside the app
A Help button in the top left corner of the Motion app opens the same support chat without going to the website first.
Stated on usemotion.comHelp centre
A help centre with articles on getting started, calendars, tasks, projects, billing and cancelling, with a search box and an AI assistant over the docs. It is open to anyone without signing in.
Stated on usemotion.com
Not listed on Motion’s pages: phone.
- When people answer
Its pages do not say.
- How fast it says it replies
Motion says handling times vary with volume and that its team does its best to resolve a question within 24 to 48 hours. That is the only figure published, and no page names a different target for any plan.
Stated on usemotion.com- What depends on your plan
The pricing page's plan comparison has a Priority Support row, but the marks showing which plans include it are icons our reader could not read, so the page does not tell us. The support article describes one chat for everybody and names no difference by plan.
Stated on usemotion.com
In your favour
- The support chat reaches Motion's own agents, not just a bot with a list of articles.
- A target is published: 24 to 48 hours to resolve a question, not merely to reply.
- The same chat opens from inside the app, so you do not have to leave what you are doing.
- The help centre covers billing and cancelling step by step, not just the features.
Watch out for
- No hours are published. Nothing says the chat is staffed, or when.
- A chatbot takes the first pass before any agent sees your issue.
- There is no phone number anywhere on the pages read.
- Priority Support is listed on the pricing table, but which plans get it cannot be read from the page.
What these two grades rest on. Read on 18 October 2026: Motion's terms of service, its help articles on cancelling a plan, contacting support and billing and plans, and its pricing page. Motion publishes its help centre in plain markdown as well as HTML, so the articles were read in full. The pricing table marks support with icons that could not be read. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Motion refund and cancellation questions
Does Motion give refunds?
The terms say purchases are non-refundable and that Motion is not obliged to refund any payment, though it may at its sole discretion. They add in capitals that cancelling or being suspended earns no refund for unused time, prepayments or fees of any kind. The help article on cancelling repeats that cancelling does not trigger a refund. Anyone charged in error is told to write to support. This is Motion's own policy, as read on Oct 18, 2026.
How do I cancel Motion?
An individual plan is cancelled in the app: open Settings from the gear icon, then Manage Plan, then Cancel Plan, with a reason. A team plan can only be cancelled by a team admin, under Settings, then Billing, then Manage Plan. There is also a cancel option on the account billing page on the website. A subscription bought through Apple's in-app purchase is cancelled in the iPhone's Subscriptions settings. The steps its help page gives: 1. Log in to your Motion account at app.usemotion.com on a desktop or laptop. 2. Click the gear icon in the top left corner to open Settings. 3. Click Manage Plan, then choose Cancel Plan. 4. Select Continue. 5. Enter a reason for cancelling and click Continue. 6. Click Cancel Subscription to finish.
What happens to my data if I cancel Motion?
The terms say access continues to the end of the subscription term you have paid for. The cancellation article says you can come back by logging in with the same email address and resubscribing, and warns that signing up with a different email makes a new account with none of the old data. Neither page says how long a cancelled account's data is kept, or whether it can be exported.
How do I contact Motion support?
Motion's pages list these ways to get help: live chat, email, help inside the app and help centre. Motion says handling times vary with volume and that its team does its best to resolve a question within 24 to 48 hours. That is the only figure published, and no page names a different target for any plan. No phone was listed, as read on Oct 18, 2026.
Does Motion renew automatically?
The terms state in capitals that a subscription renews automatically at the end of each term for another term the same length until you cancel, and that you must cancel before the next term starts. A free trial rolls straight into a paid term unless cancelled first, and the terms time a trial to the hour. No reminder before a renewal is mentioned.
Can I try Motion before paying?
Yes. 7-day free trial, per Motion's App Store listing. A card is required and is charged when the trial ends unless cancelled. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Motion costs month to month on its pricing page. We read these policies; we haven’t asked Motion for a refund or contacted its support.
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