Notion refund policy
Notion's longest stated refund window is 30 days, and you cancel in your own settings.
Notion refunds and cancellation
Good · checked Oct 12, 2026
Pay yearly and Notion says it can usually refund you if you ask within 30 days of the invoice. Pay monthly and you get three days, so don't sit on it. You have to write in from the workspace owner's email, and the policy only promises a refund in most cases, which is why this is a B. Leaving is easy: it's a setting, and you can export everything.
- Refund window
- 30 days
- How you cancel
- Yourself, in settings
- Getting your money back
The refund help article says that in most cases a refund can be processed if you write in within three days of the invoice date on monthly billing, or within 30 days on annual billing, from the workspace owner's or billing email. The pricing page's FAQ adds that the refund is of the full amount and that EU customers get 14 days on a monthly plan. Apple handles refunds for App Store purchases.
Stated on notion.com- How to cancel Notion
A paid plan is ended by downgrading under Settings, then Billing, then Change plan, on desktop or web. The downgrade takes effect at the end of the billing cycle. A subscription bought through the Apple App Store has to be cancelled with Apple.
- In the sidebar, click Settings, then Billing, then Change plan
- Select the plan you want to change to, then click Continue
- Give some feedback, then click Downgrade
- A confirmation shows the downgrade and the date the current plan ends
- What you keep afterwards
The downgrade article lists what changes on the Free Plan: a workspace with two or more people is held to 1,000 blocks, each uploaded file to 5MB, version history to seven days and guests to 10, and existing automations become view-only. The pricing page says paid features last to the end of the billing cycle. A separate article says a page, a database or a whole workspace can be exported as PDF, HTML or CSV.
Stated on notion.com- Renewals
Plans renew automatically, once a year or once a month, on the calendar day of the first purchase. The billing article mentions no reminder before a renewal. Removing members lowers the bill only from the next renewal, with no proration. The refund article counts its window from the date an invoice is issued and does not mention renewals separately.
Stated on notion.com
In your favour
- Yearly billing gets a 30-day refund window, counted from the invoice date.
- You end a paid plan yourself in Settings, and the paid features run to the end of the billing cycle.
- You can export a page, a database or the whole workspace as PDF, HTML or CSV at any time.
- In the EU a monthly plan can be refunded within 14 days, not three.
Watch out for
- Monthly billing gets three days from the invoice to ask for a refund. That's short.
- Refunds aren't self-serve: the request has to come from the workspace owner's or billing email.
- Removing a member mid-cycle gets you nothing back. The bill only drops at the next renewal.
- A shared workspace that drops to Free is held to 1,000 blocks, so check before you downgrade a team.
Getting help from Notion
Ordinary · checked Oct 12, 2026
There's a help button inside the app, an email address and a full help centre, so you can always write in. But no page says when anyone answers or how fast. Paid plans are ticked for priority support with no number attached, and the round-the-clock team is an Enterprise extra. That's ordinary, so it's a C.
Ways to get help
Live chat
The help centre has a Chat with us button under Support. The page does not say whether a person or an automated assistant answers, or at what hours.
Stated on notion.comEmail
The refund article gives a support address as the other way to write in, and asks that refund requests come from the workspace owner's or billing email.
Stated on notion.comHelp inside the app
The pricing page says help is reached with the ? button at the bottom left on desktop, or by tapping Help & support on mobile.
Stated on notion.comAccount manager
The pricing table lists a customer success manager under the Enterprise plan only, marked Custom.
Stated on notion.comHelp centre
Written help docs and guides on every part of the product, including plans and billing, open to anyone.
Stated on notion.com
Not listed on Notion’s pages: phone.
- When people answer
Its pages do not say.
- How fast it says it replies
Its pages do not say.
- What depends on your plan
The pricing table ticks Priority support for Plus, Business and Enterprise but not Free. Premium support, described as proactive, around-the-clock support for teams with more specialised needs, and a customer success manager are listed for Enterprise only, both marked Custom.
Stated on notion.com
In your favour
- You can ask for help from inside the app, on desktop and on mobile.
- Plus, Business and Enterprise are all ticked for priority support on the pricing page.
- The help centre covers billing in detail, with separate articles on refunds, downgrades and invoices.
Watch out for
- No page says what priority support means in hours or days.
- Free workspaces aren't ticked for priority support.
- Around-the-clock Premium support and a success manager are Enterprise extras, marked Custom.
- The help centre's chat button doesn't say whether a person answers.
What these two grades rest on. Read on 12 October 2026: Notion's pricing page and its FAQ, and its help articles on refunds, billing, changing and downgrading a plan, plan trials, exporting content and deleting an account. Its terms are kept on a Notion page that our reader could not open, so nothing here rests on them. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Notion refund and cancellation questions
Does Notion give refunds?
The refund help article says that in most cases a refund can be processed if you write in within three days of the invoice date on monthly billing, or within 30 days on annual billing, from the workspace owner's or billing email. The pricing page's FAQ adds that the refund is of the full amount and that EU customers get 14 days on a monthly plan. Apple handles refunds for App Store purchases. This is Notion's own policy, as read on Oct 12, 2026.
How do I cancel Notion?
A paid plan is ended by downgrading under Settings, then Billing, then Change plan, on desktop or web. The downgrade takes effect at the end of the billing cycle. A subscription bought through the Apple App Store has to be cancelled with Apple. The steps its help page gives: 1. In the sidebar, click Settings, then Billing, then Change plan. 2. Select the plan you want to change to, then click Continue. 3. Give some feedback, then click Downgrade. 4. A confirmation shows the downgrade and the date the current plan ends.
What happens to my data if I cancel Notion?
The downgrade article lists what changes on the Free Plan: a workspace with two or more people is held to 1,000 blocks, each uploaded file to 5MB, version history to seven days and guests to 10, and existing automations become view-only. The pricing page says paid features last to the end of the billing cycle. A separate article says a page, a database or a whole workspace can be exported as PDF, HTML or CSV.
How do I contact Notion support?
Notion's pages list these ways to get help: live chat, email, help inside the app, account manager and help centre. No phone was listed, as read on Oct 12, 2026.
Does Notion renew automatically?
Plans renew automatically, once a year or once a month, on the calendar day of the first purchase. The billing article mentions no reminder before a renewal. Removing members lowers the bill only from the next renewal, with no proration. The refund article counts its window from the date an invoice is issued and does not mention renewals separately.
Can I try Notion before paying?
Yes. Some teams and organizations are eligible to try the Business plan for 30 days. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Notion costs month to month on its pricing page. We read these policies; we haven’t asked Notion for a refund or contacted its support.
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