Nova refund policy
Nova's longest stated refund window is 3 days, and you cancel through the app store that billed you.
Nova refunds and cancellation
Good · checked Oct 18, 2026
Nova does publish a refund policy, which puts it ahead of most chatbot apps, but the window is three days and it shuts the moment you send your twentieth message. You ask by email; there is no button. Cancelling means going to the App Store or Google Play, and nothing on Nova's site says how to stop a subscription bought on the website. A short window you have to write in for is a B.
- Refund window
- 3 days
- How you cancel
- In the app store
- Getting your money back
The refund policy says all fees are non-refundable unless the law requires otherwise, with a baseline exception: a refund is available only if you have sent fewer than 20 messages and ask within 3 days of purchase. In South Korea, Mexico, Taiwan, Brazil and China the window is 7 days on the same message condition. Consumers in the EU, EEA, UK, Switzerland and Turkey are told of a 14-day legal right of withdrawal.
Stated on novaapp.ai- How to cancel Nova
The subscription terms say you cancel and turn off auto-renewal in your account settings in the iTunes or Google Play Store, and that this must be done at least 24 hours before the current period ends. Nothing on Nova's pages describes how to cancel a subscription bought on its own website, although its refund policy covers such purchases. Deleting the account is done inside the mobile app.
Stated on novaapp.ai- What you keep afterwards
Nova says the app is free to download and use and that its main features will stay that way, so after a subscription ends you can keep using the free version. Deleting the account is separate: the terms say users can delete an account inside the mobile app, that this removes all associated data including chats and purchase history, that it is irreversible, and that it is your job to keep anything you want first.
Stated on novaapp.ai- Renewals
The subscription terms say a subscription renews automatically unless auto-renew is switched off at least 24 hours before the current period ends, and that the account is charged for the renewal within the 24 hours before that. Any unused part of a free trial is forfeited when you buy a subscription. No reminder before a renewal is mentioned.
Stated on novaapp.ai
In your favour
- Nova publishes a refund policy at all, which plenty of chatbot apps never do.
- The rule is stated plainly: fewer than 20 messages and within three days of buying.
- Buyers in the EU, the UK, Switzerland and Turkey are told about their 14-day withdrawal right.
- The app stays free to use after a subscription ends, so cancelling doesn't lock you out.
Watch out for
- Twenty messages and the refund window is closed, however recently you paid.
- Refunds are requested by email only, and Nova says its own records decide eligibility.
- The only cancelling route stated is the App Store or Google Play, and it needs 24 hours' notice.
- Deleting the account wipes chats and purchase history for good, and can't be undone.
Getting help from Nova
Weak · checked Oct 18, 2026
There is one way to reach Nova and it is an email address in the footer, with a second given on its App Store listing. No help centre, no articles, no contact form, no chat, and nothing anywhere about when anyone reads the mailbox or how long a reply takes. A contact route with no help pages behind it is a D, and for a paid subscription that is thin.
Ways to get help
Email
An email address is the only contact route given. The Support link in the footer of every page on Nova's site opens a message to it, the refund policy names it for refund requests, and the App Store listing gives an address too.
Stated on novaapp.ai
Not listed on Nova’s pages: live chat, phone.
- When people answer
Its pages do not say.
- How fast it says it replies
Its pages do not say.
- What depends on your plan
Its pages do not say.
In your favour
- The refund policy says exactly where to send a refund request, so there is no hunting.
- The same address is printed on the App Store listing, so it is easy to find from either side.
Watch out for
- No help centre and no written articles: the site has terms, a refund policy and a blog.
- No contact form, no live chat and no phone line anywhere on the pages read.
- Nothing states when the mailbox is read or how quickly a reply should arrive.
- Anything about an App Store subscription may well be Apple's business, not Nova's.
What these two grades rest on. Read on 18 October 2026: Nova's refund policy, its subscription terms, its terms of use including the account deletion and data removal section, its home page footer and its App Store listing. Nova has no help centre, so none was read. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Nova refund and cancellation questions
Does Nova give refunds?
The refund policy says all fees are non-refundable unless the law requires otherwise, with a baseline exception: a refund is available only if you have sent fewer than 20 messages and ask within 3 days of purchase. In South Korea, Mexico, Taiwan, Brazil and China the window is 7 days on the same message condition. Consumers in the EU, EEA, UK, Switzerland and Turkey are told of a 14-day legal right of withdrawal. This is Nova's own policy, as read on Oct 18, 2026.
How do I cancel Nova?
The subscription terms say you cancel and turn off auto-renewal in your account settings in the iTunes or Google Play Store, and that this must be done at least 24 hours before the current period ends. Nothing on Nova's pages describes how to cancel a subscription bought on its own website, although its refund policy covers such purchases. Deleting the account is done inside the mobile app.
What happens to my data if I cancel Nova?
Nova says the app is free to download and use and that its main features will stay that way, so after a subscription ends you can keep using the free version. Deleting the account is separate: the terms say users can delete an account inside the mobile app, that this removes all associated data including chats and purchase history, that it is irreversible, and that it is your job to keep anything you want first.
How do I contact Nova support?
Nova's pages list these ways to get help: email. No live chat or phone was listed, as read on Oct 18, 2026.
Does Nova renew automatically?
The subscription terms say a subscription renews automatically unless auto-renew is switched off at least 24 hours before the current period ends, and that the account is charged for the renewal within the 24 hours before that. Any unused part of a free trial is forfeited when you buy a subscription. No reminder before a renewal is mentioned.
Can I try Nova before paying?
Yes. 3-day free trial on the 1-week and 1-month subscriptions, according to Nova's subscription terms. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Nova costs month to month on its pricing page. We read these policies; we haven’t asked Nova for a refund or contacted its support.
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