Obsidian refund policy

Obsidian's longest stated refund window is 7 days.

Refund window: 7 daysRead Oct 12, 2026 on obsidian.md

Obsidian refunds and cancellation

CGrade

Ordinary · checked Oct 12, 2026

Seven days to get all your money back on Sync or Publish, no questions asked, and you do it yourself from your account. On its own that would be a B. But the help pages never say how to stop a renewal once the week is up, and the terms call every fee non-refundable, so we're holding it at a C. Your notes stay on your own devices either way.

Refund window: 7 days
How you cancel: See below

Getting your money back: The refund policy page offers a full refund within 7 days of purchase, no questions asked, on Obsidian Sync and Obsidian Publish, requested in the Obsidian account under Billing, then Invoices and refunds. Catalyst and Commercial licenses and Obsidian Credit are not refundable. Later refunds are for exceptional circumstances, by email. The terms call all fees non-refundable; this entry follows the refund policy page.
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How to cancel Obsidian: No help page read says how to end a subscription or switch off auto-renewal outside the refund window. The refund policy page says that taking a refund, from the account's Billing section, removes the service and cancels any auto-renewal. The Sync help says plans are changed from the account dashboard.
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What you keep afterwards: The Sync FAQ says data in remote vaults, including version history, is kept for one month after a subscription expires, and that renewing within that month should leave your usage unaffected. If a subscription is refunded, the data is deleted from the Sync servers immediately. In both cases the local vaults on your devices are not affected.
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Renewals: The refund policy page refers to auto-renewals, which a refund cancels, and the page on Obsidian Credit says credit is applied before any payment is due, including auto-renewals. The refund window is stated as 7 days from purchase; the page does not say whether a renewal counts, and mentions no reminder before one.
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In your favour

Sync and Publish come with a full refund for 7 days, no questions asked.
You ask for the refund yourself in your account, under Billing.
The vaults on your own devices aren't touched when a subscription ends or is refunded.
Remote vaults are kept for a month after a subscription lapses, so a late renewal picks up where it left off.

Watch out for

Seven days is short, and it covers Sync and Publish only.
Catalyst and Commercial licences and Obsidian Credit can't be refunded at all.
Taking a refund deletes what's on the Sync servers straight away.
No help page says how to switch off auto-renewal once the first week has passed.

Getting help from Obsidian

CGrade

Ordinary · checked Oct 12, 2026

Obsidian is mostly free, and its support is built to match: a forum, a Discord server and help pages in more than 30 languages do most of the work. Email is there, but only for account, payment, licence, Sync and Publish questions. Nothing says how fast they answer, even with priority support listed on the paid add-ons. That's a C.

Ways to get help

Email
Email support is offered only for questions about commercial licenses, your account, payment, and the Sync and Publish add-ons. The help page links the address.
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Help centre
Obsidian Help, a written manual covering the app, Sync, Publish, licenses and payment, offered in more than 30 languages.
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Community or forum
A forum and a Discord server for questions and advice. Bug reports and feature requests go to their own sections of the forum.
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Not listed on Obsidian’s pages: live chat, phone.

When people answer: Its pages do not say.
How fast it says it replies: Its pages do not say.
What depends on your plan: The pricing page lists Priority support among what Sync and Publish each include, and the Publish page calls it priority email support. For everyone else, the help and support page limits email to account, payment and license matters and points product questions to the forum and Discord.
Stated on obsidian.md

In your favour

Sync and Publish subscribers are listed as getting priority support by email.
The forum has its own sections for bug reports and feature requests.
The help pages come in more than 30 languages.

Watch out for

If you only use the free app, there's no email support for questions about the app itself.
No page says when support works or how fast it replies, priority or not.
There's no live chat and no phone line on any of the pages we read.

What these two grades rest on. Read on 12 October 2026: Obsidian's terms of service, its pricing, Sync and Publish pages, and its help pages on refunds, Obsidian Credit, Sync plans, the Sync FAQ and help and support. None of them says how a subscription is ended outside the refund window. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.

Obsidian refund and cancellation questions

Does Obsidian give refunds?

The refund policy page offers a full refund within 7 days of purchase, no questions asked, on Obsidian Sync and Obsidian Publish, requested in the Obsidian account under Billing, then Invoices and refunds. Catalyst and Commercial licenses and Obsidian Credit are not refundable. Later refunds are for exceptional circumstances, by email. The terms call all fees non-refundable; this entry follows the refund policy page. This is Obsidian's own policy, as read on Oct 12, 2026.

How do I cancel Obsidian?

No help page read says how to end a subscription or switch off auto-renewal outside the refund window. The refund policy page says that taking a refund, from the account's Billing section, removes the service and cancels any auto-renewal. The Sync help says plans are changed from the account dashboard.

What happens to my data if I cancel Obsidian?

The Sync FAQ says data in remote vaults, including version history, is kept for one month after a subscription expires, and that renewing within that month should leave your usage unaffected. If a subscription is refunded, the data is deleted from the Sync servers immediately. In both cases the local vaults on your devices are not affected.

How do I contact Obsidian support?

Obsidian's pages list these ways to get help: email, help centre and community or forum. No live chat or phone was listed, as read on Oct 12, 2026.

Does Obsidian renew automatically?

The refund policy page refers to auto-renewals, which a refund cancels, and the page on Obsidian Credit says credit is applied before any payment is due, including auto-renewals. The refund window is stated as 7 days from purchase; the page does not say whether a renewal counts, and mentions no reminder before one.

Before paying for a year, check what Obsidian costs month to month on its pricing page. We read these policies; we haven’t asked Obsidian for a refund or contacted its support.

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