Opal refund policy
Opal's longest stated refund window is 30 days, and you cancel in your own settings.
Opal refunds and cancellation
Good · checked Oct 18, 2026
Buy Opal on its website and the terms say a refund asked for within 30 days is usually accommodated, which is a real window even if 'usually' is doing some work. Buy it in the App Store or Play Store, as most people do, and Opal says plainly it cannot refund you at all: that is Apple's or Google's call and its support team cannot step in. Cancelling is yours to do either way. A B, held back by the word 'usually' and by the store carve-out.
- Refund window
- 30 days
- How you cancel
- Yourself, in settings
- Getting your money back
For subscriptions bought on Opal's own website, the terms say Opal is usually able to accommodate a refund request made within 30 days of purchase, asked for by contacting support and only from the email used to buy. For App Store and Play Store purchases Opal says it cannot provide refunds, since it never sees the card, and that its support team cannot intervene if Apple or Google refuses.
Stated on opalapp.com- How to cancel Opal
A subscription bought on Opal's website is managed by Stripe and cancelled from the Stripe customer dashboard Opal links, using the exact email the subscription was bought with; the Mac app has a separate dashboard. A subscription bought in the app on iOS or Android is cancelled in the App Store or Google Play. Opal warns that uninstalling the app cancels nothing.
- Open the Opal app, go to Settings from the Profile tab and copy the email you subscribed with
- Open the Stripe customer dashboard Opal links from its cancellation article
- Enter that exact email and select Send
- Click the link in the email Stripe sends to verify
- In the Stripe dashboard, tap Cancel plan
- What you keep afterwards
Opal's cancellation and help pages do not say what happens to Pro features or your history once a subscription ends. The terms cover only deleting the account itself, saying that all social data is permanently deleted within 30 days and that removing a friend severs the connection immediately with server records deleted within 48 hours.
Stated on opalapp.com- Renewals
Opal says a free trial converts into a subscription and a subscription renews unless it is cancelled, and that you must cancel more than 24 hours before the trial converts or the plan renews to avoid an unwanted charge. Apple can take up to a day to process a cancellation. No reminder before a renewal is mentioned, and Opal warns that Stripe's cancellation emails may land in spam.
Stated on opalapp.com
In your favour
- Thirty days to ask for your money back if you bought on Opal's own website.
- Opal says its support team processes a website refund within two business days.
- You cancel it yourself, whether through the Stripe dashboard or through the app store.
- Opal spells out the cancellation route for each way of paying rather than leaving you to find it.
Watch out for
- Bought it in the App Store or Play Store? Opal says it cannot refund you and cannot intervene if the store says no.
- Even on the website the terms only say a refund is usually accommodated, which is not a guarantee.
- Refunds are only processed from the email address used to buy, which is awkward with Apple's Hide My Email.
- Uninstalling the app does not cancel anything, and Opal says so twice.
Getting help from Opal
Good · checked Oct 18, 2026
Support lives inside the iOS app: a chatbot takes the question first, and you can ask it for a person, with Opal stating that its human team aims to reply within two business days. There is a tidy help centre and a public community forum alongside it. It is a B rather than better because nothing is live, no hours are given anywhere, and the support chat is described only for the iOS version of the app.
Ways to get help
Live chat
A support chat reached from Settings inside the iOS app. Opal says a chatbot answers first and handles most common questions, and that you can ask for human assistance within the chat if the suggested steps do not help. Multiple tickets are merged into a single reply.
Stated on help.opalapp.comHelp centre
Opal's help centre, open to anyone, with articles grouped into getting started, troubleshooting and how Opal works, including ones on cancelling a subscription and contacting support. A separate centre covers versions of Opal from before 2026.
Stated on opalapp.comCommunity or forum
A public community forum where users introduce themselves, read Opal's news and post, upvote and comment on feature requests. Opal points feature suggestions there as well as to its support team.
Stated on community.opalapp.com
Not listed on Opal’s pages: phone, email, contact form or ticket.
- When people answer
Its pages do not say.
- How fast it says it replies
Opal says its human support team aims to reply within two business days, and that if you send several tickets they will be merged into one reply. The cancellation article adds that a refund requested from the support team is processed within two business days.
Stated on help.opalapp.com- What depends on your plan
Opal's support pages name no difference by plan: the same in-app chat, help centre and forum are described for everyone, free users included. No page mentions a priority queue or anything extra for Opal Pro or Opal Teams Pro.
Stated on help.opalapp.com
In your favour
- Opal states a reply target of two business days, which many apps this size never do.
- You can ask the chatbot for a person rather than being stuck with it.
- The help centre and the community forum are open to anyone, free users included.
- Send several tickets and Opal says it merges them into one reply instead of losing them.
Watch out for
- No page states support hours, so two business days is all you have to go on.
- The support chat is described only for the iOS version of the app.
- A chatbot goes first and you have to ask before a person is involved.
- There is no phone line and no published email route outside the in-app chat.
What these two grades rest on. Read on 18 October 2026: Opal's terms of use with its refund policy section, its help centre front page, its article on cancelling a subscription and getting a refund, its article on contacting support, and its community forum. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.
Opal refund and cancellation questions
Does Opal give refunds?
For subscriptions bought on Opal's own website, the terms say Opal is usually able to accommodate a refund request made within 30 days of purchase, asked for by contacting support and only from the email used to buy. For App Store and Play Store purchases Opal says it cannot provide refunds, since it never sees the card, and that its support team cannot intervene if Apple or Google refuses. This is Opal's own policy, as read on Oct 18, 2026.
How do I cancel Opal?
A subscription bought on Opal's website is managed by Stripe and cancelled from the Stripe customer dashboard Opal links, using the exact email the subscription was bought with; the Mac app has a separate dashboard. A subscription bought in the app on iOS or Android is cancelled in the App Store or Google Play. Opal warns that uninstalling the app cancels nothing. The steps its help page gives: 1. Open the Opal app, go to Settings from the Profile tab and copy the email you subscribed with. 2. Open the Stripe customer dashboard Opal links from its cancellation article. 3. Enter that exact email and select Send. 4. Click the link in the email Stripe sends to verify. 5. In the Stripe dashboard, tap Cancel plan.
What happens to my data if I cancel Opal?
Opal's cancellation and help pages do not say what happens to Pro features or your history once a subscription ends. The terms cover only deleting the account itself, saying that all social data is permanently deleted within 30 days and that removing a friend severs the connection immediately with server records deleted within 48 hours.
How do I contact Opal support?
Opal's pages list these ways to get help: live chat, help centre and community or forum. Opal says its human support team aims to reply within two business days, and that if you send several tickets they will be merged into one reply. The cancellation article adds that a refund requested from the support team is processed within two business days. No phone, email or contact form or ticket was listed, as read on Oct 18, 2026.
Does Opal renew automatically?
Opal says a free trial converts into a subscription and a subscription renews unless it is cancelled, and that you must cancel more than 24 hours before the trial converts or the plan renews to avoid an unwanted charge. Apple can take up to a day to process a cancellation. No reminder before a renewal is mentioned, and Opal warns that Stripe's cancellation emails may land in spam.
Can I try Opal before paying?
Yes. Free week on the yearly Pro plan; 3 free days on the monthly Pro plan. Trying first is the surest way to avoid needing a refund.
Before paying for a year, check what Opal costs month to month on its pricing page. We read these policies; we haven’t asked Opal for a refund or contacted its support.
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