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The Salesforce Insider’s Guide

Everything we know about Salesforce in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.

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ToolGPAOctober 2026

Salesforce

The Insider’s Guide

CRM platform for sales teams with AI agents and a free 2-user suite

Salesforce, as pictured on salesforce.com

Every plan, grade, refund rule and rival among CRM tools, read from Salesforce’s own pages.

Made by Salesforce, Inc. · checked Oct 10, 2026 · toolgpa.com

2.8GPA

Contents

  1. 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
  2. 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
  3. 03What it doesIts main features, where it runs, what it works with and who makes it
  4. 04Where it standsIts grades against its category, and whether to keep it or make your own
  5. 05After you payGetting your money back, getting out, and getting help
  6. 06The alternativesThe tools it is most often weighed against, side by side
  7. 07Quick answersThe questions people ask about it, each answered in a line or two
  8. 08About ToolGPAWho made this guide, what else is on the site, and how to cite it

ToolGPA put this guide together from Salesforce’s own pages, its app-store listings and our grades. Every fact in it is on Salesforce’s page too, where it is kept up to date. Checked Oct 10, 2026.

Part 01 · Overview

Welcome

What it is, who it suits, its grades and the ten things to know first

2.8

GPA, above 40 of the 48 other CRM tools we grade

Salesforce is a cloud CRM platform. Its Sales Cloud product covers lead, account, contact and opportunity management, forecasting, quoting and process automation, with Agentforce AI agents on the higher editions. Very small teams can start on the Free Suite or the Starter and Pro suites, which combine sales, service, marketing and commerce tools, while the Core, Advanced and Max editions are aimed at larger sales organizations.

To get you started, here are 10 things to know about Salesforce, taken from its own pages and our grades.

  1. 1

    Best for big sales teams that need forecasting and depth

    Salesforce covers forecasting, territories, quotes, automation and AI agents for large sales teams, with a free suite for two people and a $25 Starter plan.

  2. 2

    Paid plans start at $25 a month for each person

    As its pricing page puts it: $25 per user / month, billed monthly or annually.

  3. 3

    There is a free plan

    Free Suite: 2 user licenses with lead, opportunity and case management, up to 100 marketing emails a month and connected Slack conversations. No credit card; stays free if you log in at least once every 60 days.

  4. 4

    It runs on 3 platforms

    Web, iOS and Android, with a browser extension too.

  5. 5

    Lead and opportunity management

    Leads, accounts, contacts and opportunities are tracked on every edition, with lead routing, duplicate blocking and web-to-lead capture. Quotes, contracts and orders start at Pro Suite.

  6. 6

    Forecasting and pipeline inspection

    Pro Suite includes sales forecasting. Core and above add advanced forecast and pipeline management, pipeline inspection, opportunity scoring, deal insights and sales territories.

  7. 7

    Agentforce AI agents

    Agentforce agents take on lead nurturing, prospecting and pipeline management. They are included in Max and listed as an add-on from $125 per user / month on Core and Advanced.

  8. 8

    Refunds: no set window

    This is a contract, not a subscription you click off. The master agreement says fees are non-refundable and payment obligations non-cancelable, you cannot cut seats part-way through a term, and the thing renews for another full year unless somebody writes in at least 30 days before the end.

  9. 9

    A 2.8 GPA, above 40 of 48

    That is against the other CRM tools we grade, on value, the free plan, features, ease of use and platforms.

  10. 10

    Keep it

    To replace Salesforce you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one.

Salesforce at a glance

Pricing
Free plan, from $25 per user / month, billed monthly or annually
Free plan
Yes
Free trial
30-day free trial with no credit card required; the Starter Suite trial covers up to 10 users
Runs on
Web, iOS, Android, Browser extension
Made by
Salesforce, Inc., since 1999
Category
CRM Software
Our grade
2.8 GPA, good
Store rating
4.8 on the App Store, 353,414 ratings

The report card

Best for big sales teams that need forecasting and depth

Salesforce covers forecasting, territories, quotes, automation and AI agents for large sales teams, with a free suite for two people and a $25 Starter plan. The trouble is the next step: quoting and forecasting need Pro Suite at $100 a seat on a yearly contract, the API is $25 a seat extra there, Agentforce is an add-on below Max at $550, and commenters call it overly complex.

ToolGPA report cardSalesforceGraded Oct 10, 2026
SubjectGradeComment
Value for moneyDStarter Suite is $25 a seat, the middle for this category. Then it quadruples: quoting and forecasting wait for Pro Suite at $100 a seat on an annual contract, where the API is another $25 a seat unless you go up to Core at $195. Max is $550.
Free plan and trialBThe Free Suite covers 2 people with leads, opportunities, cases, reports and up to 100 marketing emails a month, no card needed. Two seats is tight for a sales team, and you have to log in every 60 days to keep it.
FeaturesALeads, accounts, opportunities, quotes, forecasting, territories, drag-and-drop automation, dashboards and Agentforce AI agents, and firms build their own apps on top of it. It covers more of the job than any other CRM here, but much of it starts at Pro Suite or higher.
Ease of useB4.75 from about 353,000 App Store ratings, a score that would normally take our top mark. What holds it back is on record too: Hacker News commenters call the platform overly complex, and reviewers say the phone app buries everyday actions several steps deep.
Platforms and integrationsBWeb, iPhone, iPad and Android, with a browser extension from Pro Suite but no desktop app. Every edition connects to Slack, and it works with Tableau, Gmail, Outlook and MuleSoft. There's an API, included from Core and an extra $25 a seat on Pro Suite.
Grade point averageGood, out of 4.02.8

An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.

Who Salesforce is for

  • Fits if you run a sales team that needs forecasting, territories and lots of customizing
  • Works for companies that want sales, service and marketing on one platform

Who it is not for

  • Pricey if you outgrow Starter, since Pro Suite is $100 a seat, billed yearly, on a contract
  • Pricey if you want AI agents, as Agentforce is an add-on from $125 a seat below Max at $550
  • Not for you if you want something simple, because commenters keep calling it overly complex
  • Tight if you stay free: 2 users, 100 marketing emails a month, and a login every 60 days to keep it
  • Watch out: on Pro Suite the API is $25 a seat extra and Flow Builder stops at 5 flows

Good to know

Good for

  • Sales organizations that need forecasting, territories and deep customization
  • Very small teams that want a free CRM for 2 users
  • Companies that want sales, service and marketing on one platform
  • Teams planning to put AI agents to work across the sales cycle

Worth knowing

  • The Free Suite covers only 2 users and 100 marketing emails a month, and stays free only with a login at least every 60 days.
  • Only Starter Suite can be billed monthly. Pro Suite, Core, Advanced and Max are billed annually, and Pro Suite requires a contract.
  • On Pro Suite the Web Services API costs an extra $25 per user / month and Flow Builder is limited to 5 flows per org.
  • Agentforce for Sales is a paid add-on on Core and Advanced, listed from $125 per user / month; only Max includes it.

What people say

  • 4.8on the App Store, from 353,414 ratings

What they like

  • Some commenters who have worked with the platform defend its engineering, given how many heavily customised customer setups it has to keep running.

What they don’t

  • Commenters call it overly complex, with one saying it tries to be everything to everyone and another that a small part of it would satisfy most of its users.
  • Developers in the comments describe connecting other systems to it and working with its data as painful, from many overlapping APIs to custom fields whose meaning is hard to trace.
  • Reviewers of the phone app say it is much harder to get around than the desktop version, with records and everyday actions buried several steps deep.

10 App Store reviews of the phone app, seven of them more than three years old, and about 25 Hacker News comments from September and October 2026, most in one thread about an outage

Part 02 · Pricing

What it costs

Every plan, the free plan, ways to pay less and how prices have moved

$25

A month to start, for each person. There is a free plan too

Salesforce has a free plan. Paid plans start at $25 per user / month, billed monthly or annually.

  • Free Suite

    $0

    2 user licenses with lead, opportunity and case management, simple email marketing and connected Slack conversations.

  • Starter Suite

    $25

    per user / month, billed monthly or annually

    Lead, account, contact and opportunity management, built-in sales flows and lead routing, email marketing and the mobile app.

  • Pro Suite

    $100

    per user / month, billed annually

    Everything in Starter plus more customization and automation, sales quoting and forecasting, and access to AgentExchange.

  • Core

    $195

    per user / month, billed annually

    Sales Cloud with advanced forecasting and pipeline management, API access, Premier Success, Slack Business+ and Tableau Next.

  • Advanced

    $395

    per user / month, billed annually

    Adds enhanced security, Sales Programs, predictive forecasting, lead scoring, a full sandbox and 1 GB of data storage per user.

  • Max

    $550

    per user / month, billed annually

    Adds Agentforce for Sales, Salesforce Spiff, Sales Planning, Salesforce Maps, Slack Enterprise+ and 2.75M Flex Credits a year.

The free plan

Free Suite: 2 user licenses with lead, opportunity and case management, up to 100 marketing emails a month and connected Slack conversations. No credit card; stays free if you log in at least once every 60 days.

Trying it first

30-day free trial with no credit card required; the Starter Suite trial covers up to 10 users

Read from salesforce.com on Oct 10, 2026.

Ways to pay less

  • Nonprofit

    10 free Nonprofit Cloud licenses

    Through the Power of Us Program, eligible nonprofits receive 10 Salesforce Nonprofit Cloud Core licenses at no cost, with discounts on additional licenses.

    Stated on salesforce.com

How its prices have moved

  • Sep 4, 2026Core: Enterprise at $175 per user / month, billed annually → Core at $195 per user / month, billed annuallyThe archived copy of 4 September 2026 names this edition Core at $195; the copy before it, of 3 September 2026, names it Enterprise at $175. The name and the price changed between the two.
  • Sep 4, 2026Advanced: Unlimited at $350 per user / month, billed annually → Advanced at $395 per user / month, billed annuallyThe archived copy of 4 September 2026 names this edition Advanced at $395; the copy before it, of 3 September 2026, names it Unlimited at $350. The name and the price changed between the two.
  • Sep 4, 2026Max: Agentforce 1 Sales at $550 per user / month, billed annually → Max at $550 per user / month, billed annuallyThe archived copy of 4 September 2026 names the top edition Max; the copy before it, of 3 September 2026, names it Agentforce 1 Sales. The price of $550 per user a month stayed the same.
  • Feb 16, 2026Enterprise: $165 per user / month, billed annually → $175 per user / month, billed annuallyThe archived copy of 16 February 2026 shows $175; the copy before it, of 5 March 2025, shows $165. The price changed between the two.
  • Feb 16, 2026Unlimited: $330 per user / month, billed annually → $350 per user / month, billed annuallyThe archived copy of 16 February 2026 shows $350; the copy before it, of 5 March 2025, shows $330. The price changed between the two.
  • Feb 16, 2026Agentforce 1 Sales: Einstein 1 Sales at $500 per user / month, billed annually → Agentforce 1 Sales at $550 per user / month, billed annuallyThe archived copy of 16 February 2026 names the top edition Agentforce 1 Sales at $550; the copy before it, of 5 March 2025, names it Einstein 1 Sales at $500. The name and price changed between the two.

Part 03 · Features

What it does

Its main features, where it runs, what it works with and who makes it

4

Places it runs: Web, iOS, Android and Browser extension

CRM platform for sales teams with AI agents and a free 2-user suite. Here is what it does, as its own site describes it, and what it covers: public API, AI features, sales pipeline, workflow automation, AI agents, reports.

It covers more of the job than any other CRM here, but much of it starts at Pro Suite or higher.
From our grade for features
Lead and opportunity management
Leads, accounts, contacts and opportunities are tracked on every edition, with lead routing, duplicate blocking and web-to-lead capture. Quotes, contracts and orders start at Pro Suite.
Forecasting and pipeline inspection
Pro Suite includes sales forecasting. Core and above add advanced forecast and pipeline management, pipeline inspection, opportunity scoring, deal insights and sales territories.
Agentforce AI agents
Agentforce agents take on lead nurturing, prospecting and pipeline management. They are included in Max and listed as an add-on from $125 per user / month on Core and Advanced.
Flow automation
Flow Builder automates sales processes with drag-and-drop steps. Pro Suite allows 5 flows per org, and approval processes start at Core.
Reports, dashboards and Tableau Next
Customizable reports and dashboards are on every edition, including the Free Suite. Tableau Next analytics and advanced reporting features are included from Core.
Slack, mobile and browser access
Every edition connects to Slack. The iPhone, iPad and Android app is included from Starter Suite; offline mobile use and the Sales Cloud Everywhere browser extension start at Pro Suite.

Where it runs

  • Web
  • iOS
  • Android
  • Browser extension

What it works with

  • Slack
  • Tableau
  • Gmail
  • Outlook
  • MuleSoft

Who makes Salesforce

Salesforce's CRM is made by Salesforce, Inc., a listed company that sells sales, service, marketing and data software to businesses and also owns Slack. It earns money mostly from subscriptions and support: $10.8 billion of the $11.3 billion revenue it reported for the quarter that ended in July 2026.

Founded
1999salesforce.com
Based
San Francisco, Californiasalesforce.com
Ownership
Publicly traded. Listed on the New York Stock Exchange under the symbol CRM, as its annual report filed with the US Securities and Exchange Commission states.sec.gov
Team
83,334 employees across the whole company as of January 31, 2026, according to its annual reportsec.gov
Founders and leaders
Partner program
Salesforce Partner Program with a consulting track and an ISV track for companies that sell apps on AgentExchange. ISVs pay Salesforce a share of net revenue; consultants' benefits include referral incentives. No rates are published on the page.salesforce.com
Lately
Follow

Read on Oct 7, 2026 from the company’s own pages and from news reports. What is not stated there is left out.

Part 04 · Standing

Where it stands

Its grades against its category, and whether to keep it or make your own

40/48

Other CRM tools it is graded above

Salesforce's GPA of 2.8 is higher than 40 of the 48 other CRM tools we grade, and level with 7.

It stands best on features (A, above 45 of 48) and worst on value for money (D, above 0).

Its paid plans start at $25 a month for each person, against a middle price of $24 for the category: 25 of the 46 others that charge start lower.

On features, ease of use and platforms it scores 3.3 out of 4. 1 tool scores higher and costs less.

Each grade against the category

Every bar is all 49 CRM tools we grade, cut by the letter each got. Salesforce’s own letter is outlined.

  • DValue for moneyAbove 0 of 48
  • BFree plan and trialAbove 37 of 48
  • AFeaturesAbove 45 of 48
  • BEase of useAbove 37 of 48
  • BPlatforms and integrationsAbove 5 of 48

Price against what you get

Each dot is one of 47 CRM tools. Further left costs less; higher up scores better on features, ease of use and platforms. Salesforce is the marked dot.

C2.0B3.0A4.0$2$5$10$20$50$100$200$500More for lessCosts more, scores moreCosts less, scores lessCosts more, scores lessSalesforceHubSpotFreshsalesCloseBigin by Zoho CRMCovve

What paid plans start at, a month (each step along is roughly double) →

Keep it, or make your own?

Whether this is something you could build for yourself with an AI app builder, and what you would give up.

Keep it

To replace Salesforce you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one.

It is one of the better ones too: its GPA of 2.8 is higher than 40 of the 48 other CRM tools we grade. It costs $300 a year.

What you could make

  • Sales pipeline and reports: an app builder makes these well.

What you could not

  • Connections to other products, each kept working as those products change.
  • An AI agent, with the models and the safeguards behind it.
  • A real app for iOS and Android. Something home-made would be a web page.
  • It is priced for each person, which means accounts and billing for a team.
  • The depth: we grade its features A, which means it covers the whole job.

What this rests on. Salesforce’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.

Part 05 · Refunds

After you pay

Getting your money back, getting out, and getting help

DRefunds
CSupport

What happens once you have paid: whether you can get your money back, how to leave, and how to reach a person when something goes wrong. Each is graded from Salesforce’s own terms and help pages.

Refunds and cancelling

DGrade

Weak · checked Oct 18, 2026

This is a contract, not a subscription you click off. The master agreement says fees are non-refundable and payment obligations non-cancelable, you cannot cut seats part-way through a term, and the thing renews for another full year unless somebody writes in at least 30 days before the end. No public page shows a cancel button. Money back only arrives if you end the agreement because Salesforce breached it. That is a D.

Refund window
No set window
How you cancel
By writing to them
Getting your money back

The Main Services Agreement says fees are based on subscriptions purchased rather than usage, that payment obligations are non-cancelable and fees paid are non-refundable, and that quantities bought cannot be decreased during the term. The only refund it describes is on termination for cause: if the customer ends the agreement over an uncured material breach, Salesforce refunds prepaid fees for the rest of the term.

Stated on salesforce.com
How to cancel Salesforce

The agreement describes no cancel button. A subscription ends by one party giving the other written notice, which it says may be by email, at least 30 days before the end of the term; otherwise it renews. The pricing FAQ says to contact a sales representative if your needs change, and the contact page says users with the right permissions can self-manage licences and renewals in the Your Account app.

Stated on salesforce.com
What you keep afterwards

The agreement says that if the customer asks within 30 days after the agreement ends, Salesforce will make the customer's data available for export or download as the documentation describes. After that 30-day window it says it has no obligation to keep or provide the data and will delete or destroy its copies, unless the law stops it.

Stated on salesforce.com
Renewals

The agreement says subscriptions renew automatically for further one-year terms unless either side gives written notice, email accepted, at least 30 days before the term ends. Promotional or one-time prices renew at Salesforce's list price at the time, and a renewal with fewer seats or a shorter term is re-priced without regard to the old per-unit price. Nothing in it promises a reminder before a renewal.

Stated on salesforce.com

In your favour

  • Notice by email counts as written notice, so you do not have to post a letter.
  • You get 30 days after the end to ask for your data and export it.

Watch out for

  • Fees are non-refundable and payment obligations are non-cancelable. A year paid is a year gone.
  • Miss the 30-day notice window and the subscription renews for another full year.
  • You cannot reduce the number of seats part-way through a term.
  • An introductory or promotional price renews at Salesforce's list price instead.

Customer support

CGrade

Ordinary · checked Oct 18, 2026

Every licence includes the Standard Success Plan, so anyone paying can log a case and read a very large help centre. What is missing is any promise about Standard: Salesforce says hours and target response times vary by plan and then gives numbers only for the paid tiers. One hour for business-impacting issues on Premier, 15 minutes on Signature, and Premier costs 30% of your licence fees on top. Help for everyone, speed for extra: a C.

Ways to get help

  • Contact form or ticket

    Cases are logged through Salesforce Help. The Success Plans FAQ says all three plans provide case and incident support, and that hours of operation and target response times vary by plan.

    Stated on salesforce.com

  • Account manager

    The Signature Success Plan comes with a designated Customer Success Manager who gives proactive recommendations and brings in technical experts. It is priced by talking to an account executive.

    Stated on salesforce.com

  • Help centre

    The Standard Success Plan, included in every licence, covers Salesforce Help with its knowledge articles and troubleshooting videos, developer documentation with sample code and release notes, and Trailhead's free on-demand courses.

    Stated on salesforce.com

  • Community or forum

    The global Trailblazer Community is listed as part of the Standard Success Plan, and the contact page links further communities for Slack, MuleSoft, Tableau and partners, plus IdeaExchange for feedback.

    Stated on salesforce.com

Not listed on Salesforce’s pages: live chat, phone.

When people answer

The Success Plans page says Premier gives access to 24/7 support for business-stopping issues, and that Signature gives help 24/7 including holidays and weekends. Its FAQ says hours of operation vary by Success Plan. No hours are stated for the Standard plan that comes with every licence.

Stated on salesforce.com
How fast it says it replies

The Success Plans page says Premier aims to get you a response within one hour for business-impacting issues, and that Signature has 15-minute response times for critical business-stopping issues. No target is stated for the Standard plan, and the FAQ says target response times vary by plan.

Stated on salesforce.com
What depends on your plan

Three Success Plans. Standard is included in all licences and is self-guided resources plus case support. Premier costs 30% of net licence fees, is bundled with Unlimited Edition, and adds onboarding, expert coaching and expedited support. Signature is priced through an account executive and adds a designated Customer Success Manager, architect reviews and the fastest response times.

Stated on salesforce.com

In your favour

  • Case support is included with every licence, not sold separately.
  • The free material is enormous: knowledge articles, developer docs and Trailhead courses.
  • Premier and Signature put real numbers on response times, one hour and 15 minutes.
  • The Trailblazer Community is large, public and free to join.

Watch out for

  • Nothing is promised to Standard customers: no hours, no target response time.
  • Premier costs 30% of your net licence fees on top of the licences themselves.
  • Signature has no public price at all, only an account executive to ask.
  • The 24/7 cover is framed around business-stopping issues, not everyday questions.

What these two grades rest on. Read on 18 October 2026: the Salesforce Main Services Agreement, a PDF on its legal site, covering fees, term, renewal, termination and data return, the Success Plans page and its FAQ, the Sales Cloud and small-business pricing FAQs, and the contact page. The contact page's own body and the help centre's articles load only with scripts and were not read. Nobody here cancelled a plan or contacted its support. They are graded apart from the five that make the GPA. How we grade refunds and support.

Part 06 · Alternatives

The alternatives

The tools it is most often weighed against, side by side

HubSpot, Microsoft Dynamics 365 Sales, Zoho CRM, Pipedrive and Freshsales

The 5 tools Salesforce is most often weighed against, with where each one differs from it.

  • 3.2GPA

    HubSpot

    Free plan · from $20/mo

    Free CRM at the center of a marketing, sales and service suite.

    • Salesforce also covers AI agents and reports.
    • HubSpot also covers booking links and marketing automation.
    Salesforce and HubSpot compared in full
  • 2.2GPA

    Microsoft Dynamics 365 Sales

    Free trial · from $65/mo

    Microsoft's sales CRM with Copilot and prebuilt sales agents.

    • Salesforce has a free plan. Microsoft Dynamics 365 Sales does not, though it has a free trial.
    • Only Salesforce lists a browser extension.
    Salesforce and Microsoft Dynamics 365 Sales compared in full
  • 2.6GPA

    Zoho CRM

    Free plan · from $14/mo

    Sales CRM with a free edition, process automation and Zia AI.

    • Only Salesforce lists a browser extension.
    • Salesforce also covers AI agents and reports.
    Salesforce and Zoho CRM compared in full
  • 2.2GPA

    Pipedrive

    Free trial · from $14/mo

    Sales CRM organized around visual deal pipelines.

    • Salesforce has a free plan. Pipedrive does not, though it has a free trial.
    • Only Salesforce lists a browser extension.
    • Salesforce also covers AI agents and reports.
    Salesforce and Pipedrive compared in full
  • 2.8GPA

    Freshsales

    Free trial · from $9/mo

    Sales CRM with built-in phone, email, chat and Freddy AI.

    • Salesforce has a free plan. Freshsales does not, though it has a free trial.
    • Only Salesforce lists a browser extension.
    • Salesforce also covers AI agents and reports.
    Salesforce and Freshsales compared in full

Part 07 · Questions

Quick answers

The questions people ask about it, each answered in a line or two

21

Questions, each answered in a line or two

The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.

Is Salesforce free?

Salesforce has a free plan. Free Suite: 2 user licenses with lead, opportunity and case management, up to 100 marketing emails a month and connected Slack conversations.

How much does Salesforce cost?

Salesforce lists 6 plans. Free Suite: $0.

What platforms does Salesforce work on?

Salesforce is available on Web, iOS and Android. It also has a browser extension.

Does Salesforce offer any discounts?

Salesforce publicly lists the following: 10 free Nonprofit Cloud licenses.

How is Salesforce rated?

Salesforce's iPhone and iPad app averages 4.8 out of 5 from 353,414 ratings on the App Store in the United States, as read on Oct 7, 2026.

Is Salesforce any good?

We have not tested Salesforce, so this is what reviewers say. Often praised: Some commenters who have worked with the platform defend its engineering, given how many heavily customised customer setups it has to keep running.

Does Salesforce have a Windows app?

No Windows app was listed when its pages were read on Oct 10, 2026. Salesforce is listed for Web, iOS and Android.

Does Salesforce have a macOS app?

No macOS app was listed when its pages were read on Oct 10, 2026. Salesforce is listed for Web, iOS and Android.

Is Salesforce open source?

Salesforce is not described as open source on its own site, as read on Oct 10, 2026.

Does Salesforce have an API?

Yes. Salesforce offers a public API, according to its own site.

What does Salesforce integrate with?

Salesforce's listing names Slack, Tableau, Gmail, Outlook and MuleSoft.

Does Salesforce have a free trial?

Yes. 30-day free trial with no credit card required; the Starter Suite trial covers up to 10 users.

Who makes Salesforce?

Salesforce is made by a company of the same name. Listed on the New York Stock Exchange under the symbol CRM, as its annual report filed with the US Securities and Exchange Commission states.

What are the alternatives to Salesforce?

The closest alternatives to Salesforce in our directory are HubSpot, Microsoft Dynamics 365 Sales, Zoho CRM, Pipedrive and Freshsales.

Does Salesforce give refunds?

The Main Services Agreement says fees are based on subscriptions purchased rather than usage, that payment obligations are non-cancelable and fees paid are non-refundable, and that quantities bought cannot be decreased during the term.

How do I cancel Salesforce?

The agreement describes no cancel button. A subscription ends by one party giving the other written notice, which it says may be by email, at least 30 days before the end of the term; otherwise it renews.

What happens to my data if I cancel Salesforce?

The agreement says that if the customer asks within 30 days after the agreement ends, Salesforce will make the customer's data available for export or download as the documentation describes.

How do I contact Salesforce support?

Salesforce's pages list these ways to get help: contact form or ticket, account manager, help centre and community or forum.

How does Salesforce compare with other CRM tools?

Salesforce's GPA of 2.8 is higher than 40 of the 48 other CRM tools we grade, and level with 7.

Is Salesforce good value for money?

ToolGPA grades Salesforce D for value for money. Its paid plans start at $25 a month for each person, against a middle price of $24 for the category: 25 of the 46 others that charge start lower.

Could I make my own version of Salesforce?

To replace Salesforce you would be making connections to other products, each kept working as those products change.

Where this guide comes from

The prices, plans, platforms and features were read from Salesforce’s own pages on Oct 10, 2026, and the grades were given on Oct 10, 2026. Graded from this listing, whose facts were read from Salesforce's own pages on 5 October 2026, and its App Store rating. Also tested with a demo account on 2026-05-10.

Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Salesforce, Inc. Prices change, so check salesforce.com before you buy.

Part 08 · About

About ToolGPA

Who made this guide, what else is on the site, and how to cite it

3,189

Tools graded, in 94 categories

ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.

Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.

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  • 426

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  • 579

    apps priced in 12 countries

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ToolGPA, "Salesforce: The Insider's Guide", checked Oct 10, 2026. https://toolgpa.com/tools/salesforce

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Everything in this guide is ToolGPA’s own summary of what Salesforce’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Salesforce is a trademark of its owner, and this guide is not made, paid for or approved by Salesforce, Inc. Prices and plans change: check salesforce.com before you buy.