Microsoft Dynamics 365 Sales vs Salesforce
We give Microsoft Dynamics 365 Sales a 3.0 GPA and Salesforce a 3.2, out of 4.0. Salesforce grades higher on the free plan. They get the same grade on value for money, features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Microsoft Dynamics 365 Sales
Microsoft's sales CRM with Copilot and prebuilt sales agents
Salesforce
CRM platform for sales teams with AI agents and a free 2-user suite
How we grade them
| 3.0GPAMicrosoft Dynamics 365 SalesVery good | 3.2GPASalesforceVery good | |
|---|---|---|
| Value for money | CSales Professional is $65 a user a month, paid yearly, when paid CRMs here start at about $23 in the middle. And that plan has limited customising and no Copilot. The AI starts on Enterprise at $105, and Premium is $150. | CStarter Suite is $25 a seat, about what a CRM usually costs. Then it quadruples. Quoting and forecasting wait for Pro Suite at $100 a seat on an annual contract, and the API is another $25 a seat there unless you go up to Core at $195. |
| Free plan and trial | CNo free plan at all. You get a 30-day trial, which is longer than most CRMs give, but our listing can't say whether it asks for a card. | BThe Free Suite covers 2 people with leads, opportunities, cases, reports and up to 100 marketing emails a month, no card needed. Two seats is tight for a sales team, and you have to log in at least once every 60 days to keep it free. |
| Features | ASales force automation, forecasting, dashboards, Copilot that drafts emails and sums up deals, prebuilt agents that qualify leads, and custom apps through Power Platform. Deep, in other words. Just know Copilot and custom apps skip the Professional plan. | ALeads, accounts, opportunities, quotes, forecasting, territories, drag-and-drop automation, dashboards, and Agentforce AI agents on the top edition. That's the whole job and then some. Just note how much of it starts at Pro Suite or higher. |
| Ease of use | B4.3 from about 850 App Store ratings, which only just makes a B. It's tied closely to Outlook and Teams, which helps if that's where your team already works. Agents run on Copilot Credits, and extra credits are bought through Azure. | B4.75 from about 353,000 App Store ratings, which would normally be an A. But Hacker News commenters call the platform overly complex, and reviewers say the phone app buries everyday actions several steps deep. |
| Platforms and integrations | AWeb, iPhone and Android, with the phone app included on every plan. It plugs into Microsoft 365, Outlook, Teams, Excel, Power Platform and LinkedIn Sales Navigator. Notice that list is nearly all Microsoft, mind. | AWeb, iPhone, iPad and Android, plus a browser extension from Pro Suite. Every edition connects to Slack, and it works with Tableau, Gmail, Outlook and MuleSoft. There's an API, but it's included from Core and costs extra on Pro Suite. |
| Best for | sales teams that live in Outlook and Teams | big sales teams that need forecasting and depth |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Microsoft Dynamics 365 Sales and Salesforce. How we grade
Where they differ
- Microsoft Dynamics 365 Sales starts at $65 per user / month, paid yearly. Salesforce starts at $25 per user / month, billed monthly or annually.
- Salesforce has a free plan. Microsoft Dynamics 365 Sales does not, though it has a free trial.
- Only Salesforce lists a browser extension.
At a glance
| Microsoft Dynamics 365 Sales | Salesforce | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | $65 per user / month, paid yearly | $25 per user / month, billed monthly or annually |
| Free plan | None | Free Suite: 2 user licenses with lead, opportunity and case management, up to 100 marketing emails a month and connected Slack conversations. No credit card; stays free if you log in at least once every 60 days. |
| Free trial | 30-day free trial | 30-day free trial with no credit card required; the Starter Suite trial covers up to 10 users |
| Web | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | Microsoft | Salesforce, Inc. |
| Price read from | microsoft.com | salesforce.com |
| Checked | Oct 5, 2026 | Oct 5, 2026 |
Who each one suits
Microsoft Dynamics 365 Sales
- Organizations standardized on Microsoft 365, Outlook and Teams
- Sales teams that want Copilot and AI agents inside the CRM
- Companies that need to tailor the CRM with Power Platform
Salesforce
- Sales organizations that need forecasting, territories and deep customization
- Very small teams that want a free CRM for 2 users
- Companies that want sales, service and marketing on one platform
- Teams planning to put AI agents to work across the sales cycle
Worth knowing
Microsoft Dynamics 365 Sales
- There is no free plan, and the listed prices are per user per month, paid yearly.
- Sales Professional has limited customization and no custom apps, Copilot capabilities or conversation intelligence.
- Agents run on Copilot Credits: Premium includes 1,000 per user a month, and extra credits are pay-as-you-go or prepaid through Azure.
- Microsoft Relationship Sales, which bundles LinkedIn Sales Navigator, has a 10-seat minimum and no public price.
Salesforce
- The Free Suite covers only 2 users and 100 marketing emails a month, and stays free only with a login at least every 60 days.
- Only Starter Suite can be billed monthly. Pro Suite, Core, Advanced and Max are billed annually, and Pro Suite requires a contract.
- On Pro Suite the Web Services API costs an extra $25 per user / month and Flow Builder is limited to 5 flows per org.
- Agentforce for Sales is a paid add-on on Core and Advanced, listed from $125 per user / month; only Max includes it.
Key features
Microsoft Dynamics 365 Sales
- Sales force automation
- Every plan includes core sales force automation with reporting and dashboards. Sales Enterprise adds advanced sales force automation and custom apps.
- Copilot in Sales, Outlook and Teams
- Copilot answers natural-language questions about the pipeline, drafts emails and writes opportunity and meeting summaries. It is included from Sales Enterprise, not Professional.
- Sales agents
- Prebuilt agents qualify leads, research opportunities and analyze deals, and custom agents can be built in Copilot Studio. Agents consume Copilot Credits.
- Forecasting and team insights
- Forecasts and charts predict revenue and track performance against goals, and managers can query Copilot for metrics such as conversion and win rates.
- Customization with Power Platform
- Fields, dashboards and views can be configured to match a sales methodology, and Power Platform is used to build custom sales apps and automate business processes.
- Mobile app
- The Dynamics 365 Sales mobile app for iOS and Android is included with every plan and handles tasks such as meeting prep and call logging.
Salesforce
- Lead and opportunity management
- Leads, accounts, contacts and opportunities are tracked on every edition, with lead routing, duplicate blocking and web-to-lead capture. Quotes, contracts and orders start at Pro Suite.
- Forecasting and pipeline inspection
- Pro Suite includes sales forecasting. Core and above add advanced forecast and pipeline management, pipeline inspection, opportunity scoring, deal insights and sales territories.
- Agentforce AI agents
- Agentforce agents take on lead nurturing, prospecting and pipeline management. They are included in Max and listed as an add-on from $125 per user / month on Core and Advanced.
- Flow automation
- Flow Builder automates sales processes with drag-and-drop steps. Pro Suite allows 5 flows per org, and approval processes start at Core.
- Reports, dashboards and Tableau Next
- Customizable reports and dashboards are on every edition, including the Free Suite. Tableau Next analytics and advanced reporting features are included from Core.
- Slack, mobile and browser access
- Every edition connects to Slack. The iPhone, iPad and Android app is included from Starter Suite; offline mobile use and the Sales Cloud Everywhere browser extension start at Pro Suite.
Plans
Microsoft Dynamics 365 Sales
Dynamics 365 Sales Professional$65
per user / month, paid yearly
Core sales force automation, Microsoft 365 interoperation, reporting and dashboards, with limited customization and automation.
Dynamics 365 Sales Enterprise Edition$105
per user / month, paid yearly
Adds advanced sales force automation, custom apps, Copilot capabilities and included capacity for conversation intelligence.
Dynamics 365 Sales Premium$150
per user / month, paid yearly
Everything in Enterprise plus Sales Insights, AI-recommended actions, data enrichment and 1,000 Copilot Credits per user a month.
Microsoft Relationship SalesCustom
Dynamics 365 Sales Enterprise plus LinkedIn Sales Navigator. Pricing is on request and requires a 10-seat minimum.
Salesforce
Free Suite$0
2 user licenses with lead, opportunity and case management, simple email marketing and connected Slack conversations.
Starter Suite$25
per user / month, billed monthly or annually
Lead, account, contact and opportunity management, built-in sales flows and lead routing, email marketing and the mobile app.
Pro Suite$100
per user / month, billed annually
Everything in Starter plus more customization and automation, sales quoting and forecasting, and access to AgentExchange.
Core$195
per user / month, billed annually
Sales Cloud with advanced forecasting and pipeline management, API access, Premier Success, Slack Business+ and Tableau Next.
Advanced$395
per user / month, billed annually
Adds enhanced security, Sales Programs, predictive forecasting, lead scoring, a full sandbox and 1 GB of data storage per user.
Max$550
per user / month, billed annually
Adds Agentforce for Sales, Salesforce Spiff, Sales Planning, Salesforce Maps, Slack Enterprise+ and 2.75M Flex Credits a year.
Ways to pay less
Microsoft Dynamics 365 Sales
- Nonprofit
$23.80 per user / month for nonprofits
Microsoft's nonprofit page lists Dynamics 365 Sales Enterprise at a discounted price of $23.80 per user a month for eligible nonprofits.
Salesforce
- Nonprofit
10 free Nonprofit Cloud licenses
Through the Power of Us Program, eligible nonprofits receive 10 Salesforce Nonprofit Cloud Core licenses at no cost, with discounts on additional licenses.
