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Freshsales

Sales CRM with built-in phone, email, chat and Freddy AI

Free trial · from $9/moCRMChecked Oct 5, 20264.5 on the App Store
Visit freshworks.com
Freshsales, as pictured on freshworks.com
How Freshsales presents itself. Image from freshworks.com.

Freshsales report card

3.4GPA

Very good · out of 4.0 · graded Oct 9, 2026

Best for small sales teams wanting calls inside the CRM

Freshsales is a sales CRM with the phone, email and chat already inside it, so your calls and messages get logged without anyone copying them over. It starts at $9 a user, about as low as paid CRMs go. Its pricing page lists no free plan, only a 21-day trial. And the clever stuff, like contact scoring and sales sequences, is a big jump away on Pro at $39.

Who Freshsales is for

  • Great if your team sells by phone and wants calls, email and chat inside the CRM
  • Handy when you already run Freshdesk or other Freshworks products
  • Good for small teams watching the budget, with a paid plan at $9 a user

Who Freshsales is not for

  • Skip it if you want a free plan, as the pricing page lists only a 21-day trial
  • Pricey if you need sequences or contact scoring, since Pro is $39 a user against $9 for Growth
  • Not for you if you want branded documents thrown in, as they're a $19 a user add-on on every plan

Why Freshsales gets a 3.4

Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.

  • AValue for moneyGrowth is $9 a user a month on yearly billing, or $11 monthly, when paid CRMs here start at about $23 in the middle. And it comes with kanban pipelines, built-in phone, email and chat, and basic workflows. Pro is a big step up at $39.
  • CFree plan and trialThe pricing page lists no free plan. The trial is a good one, 21 days with full access and no card. But if you don't pick a paid plan when it ends, the account is suspended.
  • AFeaturesKanban pipelines, phone, email and chat inside the CRM, Freddy AI for scoring and deal insights, workflows, sales sequences, territories, forecasting and custom modules. Deep. But scoring, sequences and territories start on Pro, and forecasting on Enterprise.
  • BEase of use4.5 from about 520 App Store ratings, just under our line for an A. Calls, email and chat are built in, so that's three fewer tools to wire up, and the App Store listing says the phone app works offline.
  • APlatforms and integrationsWeb, iPhone, iPad and Android. It connects to Gmail, Google Calendar, Outlook, Zoom, Teams, Slack and Freshdesk, and there's an API. No desktop app.

What these grades rest on. Graded from this listing, whose facts were read from Freshworks' own pages on 5 October 2026, and its App Store rating. Not based on using the product, and shorter than our full reviews. How we review and grade.

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Freshsales: 3.4 GPA on ToolGPA

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What is Freshsales?

Freshsales is the sales CRM from Freshworks. It tracks contacts, accounts and deals in kanban pipelines, with phone, email and chat built into the product and Freddy AI for contact scoring, deal insights and email drafting. It is sold per user in three plans, Growth, Pro and Enterprise. The pricing page lists no free plan, only a 21-day trial.

Freshsales is a paid product with a free trial, starting at $9 per user / month, billed annually ($11 billed monthly). See every plan

Good for

  • Small sales teams that want calling, email and chat inside the CRM
  • Teams already using Freshdesk or other Freshworks products
  • Buyers looking for a low per-user entry price

Worth knowing

  • The pricing page lists no free plan; after the 21-day trial an account without a paid plan is suspended.
  • Contact scoring, sales sequences and territory management need Pro at $39 per user / month billed annually.
  • Monthly billing costs more: Growth is $11 instead of $9 per user, and Pro $47 instead of $39.
  • Branded documents ($19 per user / month) and Freddy AI Agent ($49 per 100 sessions) are paid add-ons on every plan.

Key features

Kanban deal pipeline
Contacts, accounts and deals are organized in kanban views with drag-and-drop cards, and each contact has a 360-degree view for context before a conversation.
Built-in phone, email and chat
Chat, email and phone are part of every plan, starting with Growth, so conversations happen and are tracked inside the CRM.
Freddy AI
Freddy scores contacts, surfaces deal insights and risk signals, resolves duplicate contacts and helps draft prospecting emails. Contact scoring and deal insights start at Pro.
Workflows and sales sequences
Basic workflows automate repetitive tasks from the Growth plan. Sales sequences for multi-step outreach are added on Pro.
Territories, forecasting and permissions
Pro adds territory management. Enterprise adds forecasting insights, field-level permissions, custom modules, a sandbox and audit logs.
Mobile apps with offline use
The iPhone, iPad and Android apps handle contacts, accounts, deals, calls and email, and the App Store listing says the app can also be used offline.

Freshsales pricing

Starts at
$9 per user / month, billed annually ($11 billed monthly)
Free plan
None
Free trial
21-day free trial with full access, no credit card required
Growth$9per user / month, billed annually ($11 billed monthly)For startups and small businesses: kanban view, contact lifecycle stages, built-in chat, email and phone, email templates and basic workflows.
Pro$39per user / month, billed annually ($47 billed monthly)Adds contact scoring, deal insights, custom sales activities, territory management and sales sequences.
Enterprise$59per user / month, billed annually ($71 billed monthly)Adds forecasting insights, field-level permissions, custom modules, a sandbox and audit logs.

Read from freshworks.com on Oct 5, 2026. Prices change, so confirm with Freshsales before you buy.

Pricing in detail

Ways to pay less

  • Annual discountSave 20% with annual billing

    The pricing page's billing toggle advertises a 20% saving on annual plans. Growth is $9 per user a month billed annually against $11 billed monthly.

    Stated on freshworks.com

How people rate the Freshsales app

4.5

out of 5 for the iPhone and iPad app

  1. 5 stars79%
  2. 4 stars7%
  3. 3 stars4%
  4. 2 stars2%
  5. 1 star7%

523 ratings on the App Store in the United States, read Oct 5, 2026. It rates the app, not everything the product does. See the listing

Freshsales reviews, and where to read more

Works with

Who makes Freshsales

Freshsales is made by Freshworks Inc., a listed company that also makes the service desks Freshservice and Freshdesk and now describes itself mainly as a service operations platform. It earns money from software subscriptions and reported total revenue of $237.4 million for the second quarter of 2026.

Based
San Mateo, Californiafreshworks.com
Ownership
Publicly traded. Listed on the Nasdaq stock exchange under the ticker FRSH, as its own press releases state.freshworks.com
Founders and leaders
Hiring
124 openings across the whole company, according to the postings feed of its job board, which groups them by cityapi.smartrecruiters.com
Affiliate program
Tiered recurring commission across Freshworks products: 20% of a referred customer's first-year revenue, rising to 30% as an affiliate refers more eligible customers, paid for up to 12 months.freshworks.com
Partner program
Channel partner program with five tracks: sales consultant, reseller, distributor, services partner and solution provider. Sales consultants earn a commission on each referred purchase; no rates are published.freshworks.com
Lately
Follow

Read on Oct 7, 2026 from the company’s own pages and from news reports. What is not stated there is left out.

Freshsales alternatives

All Freshsales alternatives comparedAll CRM tools

Common questions

Is Freshsales free?

No, Freshsales is a paid product, but you can try it first. 21-day free trial with full access, no credit card required.

How much does Freshsales cost?

Freshsales lists 3 plans. Growth: $9 per user / month, billed annually ($11 billed monthly). Pro: $39 per user / month, billed annually ($47 billed monthly). Enterprise: $59 per user / month, billed annually ($71 billed monthly). Prices were read from freshworks.com on Oct 5, 2026.

What platforms does Freshsales work on?

Freshsales is available on Web, iOS and Android.

Does Freshsales offer any discounts?

Freshsales publicly lists the following: Save 20% with annual billing.

How is Freshsales rated?

Freshsales's iPhone and iPad app averages 4.5 out of 5 from 523 ratings on the App Store in the United States, as read on Oct 5, 2026. That is the store's rating of the app, not a score from us.

Does Freshsales have a Windows app?

No Windows app was listed when its pages were read on Oct 5, 2026. Freshsales is listed for Web, iOS and Android.

Does Freshsales have a macOS app?

No macOS app was listed when its pages were read on Oct 5, 2026. Freshsales is listed for Web, iOS and Android.

Is Freshsales open source?

Freshsales is not described as open source on its own site, as read on Oct 5, 2026.

Does Freshsales have an API?

Yes. Freshsales offers a public API, according to its own site.

What does Freshsales integrate with?

Freshsales's listing names Gmail, Google Calendar, Outlook, Zoom, Microsoft Teams, Slack and Freshdesk. A listing names up to eight integrations, so it may connect to more.

Who makes Freshsales?

Freshsales is made by Freshworks. Listed on the Nasdaq stock exchange under the ticker FRSH, as its own press releases state.

What are the alternatives to Freshsales?

The closest alternatives to Freshsales in our directory are Zoho CRM, Pipedrive, HubSpot, Bigin by Zoho CRM and Salesmate. Each one has a side-by-side comparison with Freshsales.

Sources for this page

The prices, plans, platforms and features above were read from these pages on Oct 5, 2026. What people say is linked where it appears.