Microsoft Dynamics 365 Sales
Microsoft's sales CRM with Copilot and prebuilt sales agents
Microsoft Dynamics 365 Sales report card
Very good · out of 4.0 · graded Oct 9, 2026
Best for sales teams that live in Outlook and Teams
If your company runs on Outlook, Teams and Excel, this is the CRM that already speaks the language. It does forecasting, custom apps through Power Platform and, on the higher plans, Copilot and sales agents. But it starts at $65 a user, paid yearly, with no free plan, and that entry plan leaves Copilot out altogether.
Who Microsoft Dynamics 365 Sales is for
- Great if your company is standardised on Microsoft 365, Outlook and Teams
- Handy when you want Copilot and AI agents working inside the CRM
- Good for companies that need to bend the CRM to their own process with Power Platform
Who Microsoft Dynamics 365 Sales is not for
- Pricey if you're a small team, at $65 a user paid yearly for the plan without Copilot
- Skip it if you want to pay month by month, as every listed price is paid yearly
- Not for you if you don't run on Microsoft, because nearly every listed integration is Microsoft's own
Why Microsoft Dynamics 365 Sales gets a 3.0
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for moneySales Professional is $65 a user a month, paid yearly, when paid CRMs here start at about $23 in the middle. And that plan has limited customising and no Copilot. The AI starts on Enterprise at $105, and Premium is $150.
- CFree plan and trialNo free plan at all. You get a 30-day trial, which is longer than most CRMs give, but our listing can't say whether it asks for a card.
- AFeaturesSales force automation, forecasting, dashboards, Copilot that drafts emails and sums up deals, prebuilt agents that qualify leads, and custom apps through Power Platform. Deep, in other words. Just know Copilot and custom apps skip the Professional plan.
- BEase of use4.3 from about 850 App Store ratings, which only just makes a B. It's tied closely to Outlook and Teams, which helps if that's where your team already works. Agents run on Copilot Credits, and extra credits are bought through Azure.
- APlatforms and integrationsWeb, iPhone and Android, with the phone app included on every plan. It plugs into Microsoft 365, Outlook, Teams, Excel, Power Platform and LinkedIn Sales Navigator. Notice that list is nearly all Microsoft, mind.
What these grades rest on. Graded from this listing, whose facts were read from Microsoft's own pages on 5 October 2026, and its App Store rating. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/microsoft-dynamics-365-sales#review"><img src="https://toolgpa.com/badge/microsoft-dynamics-365-sales.svg" alt="Microsoft Dynamics 365 Sales: 3.0 GPA on ToolGPA" width="196" height="56"></a>What is Microsoft Dynamics 365 Sales?
Dynamics 365 Sales is Microsoft's CRM for sales teams, covering sales force automation, forecasting, reporting and customization through Power Platform. Copilot and prebuilt sales agents add AI summaries, email drafting and lead research, and the product is closely tied to Outlook, Teams and the rest of Microsoft 365. It is sold per user in Professional, Enterprise and Premium plans, paid yearly.
Microsoft Dynamics 365 Sales is a paid product with a free trial, starting at $65 per user / month, paid yearly. See every plan
Good for
- Organizations standardized on Microsoft 365, Outlook and Teams
- Sales teams that want Copilot and AI agents inside the CRM
- Companies that need to tailor the CRM with Power Platform
Worth knowing
- There is no free plan, and the listed prices are per user per month, paid yearly.
- Sales Professional has limited customization and no custom apps, Copilot capabilities or conversation intelligence.
- Agents run on Copilot Credits: Premium includes 1,000 per user a month, and extra credits are pay-as-you-go or prepaid through Azure.
- Microsoft Relationship Sales, which bundles LinkedIn Sales Navigator, has a 10-seat minimum and no public price.
Key features
- Sales force automation
- Every plan includes core sales force automation with reporting and dashboards. Sales Enterprise adds advanced sales force automation and custom apps.
- Copilot in Sales, Outlook and Teams
- Copilot answers natural-language questions about the pipeline, drafts emails and writes opportunity and meeting summaries. It is included from Sales Enterprise, not Professional.
- Sales agents
- Prebuilt agents qualify leads, research opportunities and analyze deals, and custom agents can be built in Copilot Studio. Agents consume Copilot Credits.
- Forecasting and team insights
- Forecasts and charts predict revenue and track performance against goals, and managers can query Copilot for metrics such as conversion and win rates.
- Customization with Power Platform
- Fields, dashboards and views can be configured to match a sales methodology, and Power Platform is used to build custom sales apps and automate business processes.
- Mobile app
- The Dynamics 365 Sales mobile app for iOS and Android is included with every plan and handles tasks such as meeting prep and call logging.
Microsoft Dynamics 365 Sales pricing
- Starts at
- $65 per user / month, paid yearly
- Free plan
- None
- Free trial
- 30-day free trial
| Plan | Price | What you get |
|---|---|---|
| Dynamics 365 Sales Professional | $65per user / month, paid yearly | Core sales force automation, Microsoft 365 interoperation, reporting and dashboards, with limited customization and automation. |
| Dynamics 365 Sales Enterprise Edition | $105per user / month, paid yearly | Adds advanced sales force automation, custom apps, Copilot capabilities and included capacity for conversation intelligence. |
| Dynamics 365 Sales Premium | $150per user / month, paid yearly | Everything in Enterprise plus Sales Insights, AI-recommended actions, data enrichment and 1,000 Copilot Credits per user a month. |
| Microsoft Relationship Sales | Custom | Dynamics 365 Sales Enterprise plus LinkedIn Sales Navigator. Pricing is on request and requires a 10-seat minimum. |
Read from microsoft.com on Oct 5, 2026. Prices change, so confirm with Microsoft Dynamics 365 Sales before you buy.
Ways to pay less
- Nonprofit$23.80 per user / month for nonprofits
Microsoft's nonprofit page lists Dynamics 365 Sales Enterprise at a discounted price of $23.80 per user a month for eligible nonprofits.
Stated on microsoft.com
How people rate the Microsoft Dynamics 365 Sales app
4.3
out of 5 for the iPhone and iPad app
847 ratings on the App Store in the United States, read Oct 5, 2026. It rates the app, not everything the product does. See the listing
Works with
- Microsoft 365
- Outlook
- Microsoft Teams
- LinkedIn Sales Navigator
- Power Platform
- Copilot Studio
- Excel
Microsoft Dynamics 365 Sales alternatives
- Microsoft Dynamics 365 Sales vs Salesforce
Free plan · from $25/mo
- Microsoft Dynamics 365 Sales vs HubSpot
Free plan · from $20/mo
- Microsoft Dynamics 365 Sales vs Zoho CRM
Free plan · from $14/mo
- Microsoft Dynamics 365 Sales vs Odoo CRM
Free plan · from $31.10/mo
- Microsoft Dynamics 365 Sales vs Pipedrive
Free trial · from $14/mo
Common questions
Is Microsoft Dynamics 365 Sales free?
No, Microsoft Dynamics 365 Sales is a paid product, but you can try it first. 30-day free trial.
How much does Microsoft Dynamics 365 Sales cost?
Microsoft Dynamics 365 Sales lists 4 plans. Dynamics 365 Sales Professional: $65 per user / month, paid yearly. Dynamics 365 Sales Enterprise Edition: $105 per user / month, paid yearly. Dynamics 365 Sales Premium: $150 per user / month, paid yearly. Microsoft Relationship Sales: custom pricing. Prices were read from microsoft.com on Oct 5, 2026.
What platforms does Microsoft Dynamics 365 Sales work on?
Microsoft Dynamics 365 Sales is available on Web, iOS and Android.
Does Microsoft Dynamics 365 Sales offer any discounts?
Microsoft Dynamics 365 Sales publicly lists the following: $23.80 per user / month for nonprofits.
How is Microsoft Dynamics 365 Sales rated?
Microsoft Dynamics 365 Sales's iPhone and iPad app averages 4.3 out of 5 from 847 ratings on the App Store in the United States, as read on Oct 5, 2026. That is the store's rating of the app, not a score from us.
Does Microsoft Dynamics 365 Sales have a Windows app?
No Windows app was listed when its pages were read on Oct 5, 2026. Microsoft Dynamics 365 Sales is listed for Web, iOS and Android.
Does Microsoft Dynamics 365 Sales have a macOS app?
No macOS app was listed when its pages were read on Oct 5, 2026. Microsoft Dynamics 365 Sales is listed for Web, iOS and Android.
Is Microsoft Dynamics 365 Sales open source?
Microsoft Dynamics 365 Sales is not described as open source on its own site, as read on Oct 5, 2026.
What does Microsoft Dynamics 365 Sales integrate with?
Microsoft Dynamics 365 Sales's listing names Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Power Platform, Copilot Studio and Excel. A listing names up to eight integrations, so it may connect to more.
Who makes Microsoft Dynamics 365 Sales?
Microsoft Dynamics 365 Sales is made by Microsoft.
What are the alternatives to Microsoft Dynamics 365 Sales?
The closest alternatives to Microsoft Dynamics 365 Sales in our directory are Salesforce, HubSpot, Zoho CRM, Odoo CRM and Pipedrive. Each one has a side-by-side comparison with Microsoft Dynamics 365 Sales.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 5, 2026. What people say is linked where it appears.