The Microsoft Dynamics 365 Sales Insider’s Guide
Everything we know about Microsoft Dynamics 365 Sales in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Microsoft Dynamics 365 Sales
The Insider’s Guide
Microsoft's sales CRM with Copilot and prebuilt sales agents
Every plan, grade, refund rule and rival among CRM tools, read from Microsoft Dynamics 365 Sales’s own pages.
Made by Microsoft · checked Oct 5, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Microsoft Dynamics 365 Sales’s own pages, its app-store listings and our grades. Every fact in it is on Microsoft Dynamics 365 Sales’s page too, where it is kept up to date. Checked Oct 5, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 4 of the 48 other CRM tools we grade
Dynamics 365 Sales is Microsoft's CRM for sales teams, covering sales force automation, forecasting, reporting and customization through Power Platform. Copilot and prebuilt sales agents add AI summaries, email drafting and lead research, and the product is closely tied to Outlook, Teams and the rest of Microsoft 365. It is sold per user in Professional, Enterprise and Premium plans, paid yearly.
To get you started, here are 9 things to know about Microsoft Dynamics 365 Sales, taken from its own pages and our grades.
- 1
Best for sales teams that live in Outlook and Teams
Agents also run on Copilot Credits, which cost extra.
- 2
Paid plans start at $65 a month for each person
As its pricing page puts it: $65 per user / month, paid yearly.
- 3
You can try it first
30-day free trial
- 4
It runs on 3 platforms
Web, iOS and Android.
- 5
Sales force automation
Every plan includes core sales force automation with reporting and dashboards. Sales Enterprise adds advanced sales force automation and custom apps.
- 6
Copilot in Sales, Outlook and Teams
Copilot answers natural-language questions about the pipeline, drafts emails and writes opportunity and meeting summaries. It is included from Sales Enterprise, not Professional.
- 7
Sales agents
Prebuilt agents qualify leads, research opportunities and analyze deals, and custom agents can be built in Copilot Studio. Agents consume Copilot Credits.
- 8
A 2.2 GPA, above 4 of 48
That is against the other CRM tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Microsoft Dynamics 365 Sales you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
Microsoft Dynamics 365 Sales at a glance
- Pricing
- Free trial, from $65 per user / month, paid yearly
- Free plan
- No
- Free trial
- 30-day free trial
- Runs on
- Web, iOS, Android
- Made by
- Microsoft
- Category
- CRM Software
- Our grade
- 2.2 GPA, fair
- Store rating
- 4.3 on the App Store, 847 ratings
The report card
Best for sales teams that live in Outlook and Teams
Dynamics 365 Sales is Microsoft's CRM, tied into Outlook, Teams and Excel, with forecasting, custom apps through Power Platform and, on dearer plans, Copilot and sales agents. It starts at $65 a user paid yearly, with no free plan, and that entry plan has no Copilot, no custom apps and limited customizing. Agents also run on Copilot Credits, which cost extra.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | Sales Professional is $65 a user a month, paid yearly, which is exactly where the dearest tenth of CRMs here begins, against a middle of $24. And that plan has limited customising and no Copilot: the AI starts on Enterprise at $105, and Premium is $150. |
| Free plan and trial | C | No free plan at all. You get a 30-day trial, which is longer than most CRMs give, and our listing can't say whether it asks for a card. Either way you're choosing a yearly commitment at the end of it. |
| Features | B | Sales force automation, forecasting, dashboards, Copilot that drafts emails and sums up deals, prebuilt agents that qualify leads, and custom apps through Power Platform. It covers the job, but Copilot, custom apps and conversation intelligence all skip the Professional plan you start on. |
| Ease of use | C | 4.3 from about 850 App Store ratings, below our bar for a B. Being tied to Outlook and Teams helps if that's where your team already works, but Power Platform and Copilot Credits are their own learning job. |
| Platforms and integrations | B | Web, iPhone and Android, with the phone app included on every plan and no desktop app. It plugs into Microsoft 365, Outlook, Teams, Excel, Power Platform and LinkedIn Sales Navigator. Notice that list is nearly all Microsoft, mind. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Microsoft Dynamics 365 Sales is for
- Fits if your company is standardized on Microsoft 365, Outlook and Teams
- Works for companies that need to bend the CRM to their own process with Power Platform, from Enterprise at $105
Who it is not for
- Pricey if you're a small team, at $65 a user paid yearly for the plan without Copilot
- Skip it if you want to pay month by month, as every listed price is paid yearly
- Not for you if you don't run on Microsoft, because nearly every listed integration is Microsoft's own
- Watch out: agents run on Copilot Credits, with 1,000 a user a month on Premium and extra ones billed through Azure
- Pricey if you want LinkedIn Sales Navigator bundled, as Relationship Sales has a 10-seat minimum and no public price
Good to know
Good for
- Organizations standardized on Microsoft 365, Outlook and Teams
- Sales teams that want Copilot and AI agents inside the CRM
- Companies that need to tailor the CRM with Power Platform
Worth knowing
- There is no free plan, and the listed prices are per user per month, paid yearly.
- Sales Professional has limited customization and no custom apps, Copilot capabilities or conversation intelligence.
- Agents run on Copilot Credits: Premium includes 1,000 per user a month, and extra credits are pay-as-you-go or prepaid through Azure.
- Microsoft Relationship Sales, which bundles LinkedIn Sales Navigator, has a 10-seat minimum and no public price.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$65
A month to start, for each person
Microsoft Dynamics 365 Sales is a paid product with a free trial, starting at $65 per user / month, paid yearly.
Either way you're choosing a yearly commitment at the end of it.
Dynamics 365 Sales Professional
$65
per user / month, paid yearly
Core sales force automation, Microsoft 365 interoperation, reporting and dashboards, with limited customization and automation.
Dynamics 365 Sales Enterprise Edition
$105
per user / month, paid yearly
Adds advanced sales force automation, custom apps, Copilot capabilities and included capacity for conversation intelligence.
Dynamics 365 Sales Premium
$150
per user / month, paid yearly
Everything in Enterprise plus Sales Insights, AI-recommended actions, data enrichment and 1,000 Copilot Credits per user a month.
Microsoft Relationship Sales
Custom
Dynamics 365 Sales Enterprise plus LinkedIn Sales Navigator. Pricing is on request and requires a 10-seat minimum.
Trying it first
30-day free trial
Read from microsoft.com on Oct 5, 2026.
Ways to pay less
Nonprofit
$23.80 per user / month for nonprofits
Microsoft's nonprofit page lists Dynamics 365 Sales Enterprise at a discounted price of $23.80 per user a month for eligible nonprofits.
Stated on microsoft.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
Microsoft's sales CRM with Copilot and prebuilt sales agents. Here is what it does, as its own site describes it, and what it covers: AI features, sales pipeline, workflow automation, AI agents, reports.
It covers the job, but Copilot, custom apps and conversation intelligence all skip the Professional plan you start on.
- Sales force automation
- Every plan includes core sales force automation with reporting and dashboards. Sales Enterprise adds advanced sales force automation and custom apps.
- Copilot in Sales, Outlook and Teams
- Copilot answers natural-language questions about the pipeline, drafts emails and writes opportunity and meeting summaries. It is included from Sales Enterprise, not Professional.
- Sales agents
- Prebuilt agents qualify leads, research opportunities and analyze deals, and custom agents can be built in Copilot Studio. Agents consume Copilot Credits.
- Forecasting and team insights
- Forecasts and charts predict revenue and track performance against goals, and managers can query Copilot for metrics such as conversion and win rates.
- Customization with Power Platform
- Fields, dashboards and views can be configured to match a sales methodology, and Power Platform is used to build custom sales apps and automate business processes.
- Mobile app
- The Dynamics 365 Sales mobile app for iOS and Android is included with every plan and handles tasks such as meeting prep and call logging.
Where it runs
- Web
- iOS
- Android
What it works with
- Microsoft 365
- Outlook
- Microsoft Teams
- LinkedIn Sales Navigator
- Power Platform
- Copilot Studio
- Excel
Microsoft Dynamics 365 Sales is made by Microsoft.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
4/48
Other CRM tools it is graded above
Microsoft Dynamics 365 Sales's GPA of 2.2 is higher than 4 of the 48 other CRM tools we grade, and level with 14.
It stands best on features (B, above 18 of 48) and worst on value for money (D, above 0).
Its paid plans start at $65 a month for each person, against a middle price of $24 for the category: 41 of the 46 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 8 tools score higher and cost less.
Each grade against the category
Every bar is all 49 CRM tools we grade, cut by the letter each got. Microsoft Dynamics 365 Sales’s own letter is outlined.
- DValue for moneyAbove 0 of 48
- CFree plan and trialAbove 4 of 48
- BFeaturesAbove 18 of 48
- CEase of useAbove 1 of 48
- BPlatforms and integrationsAbove 5 of 48
Price against what you get
Each dot is one of 47 CRM tools. Further left costs less; higher up scores better on features, ease of use and platforms. Microsoft Dynamics 365 Sales is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Microsoft Dynamics 365 Sales you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 30 of the 48 other CRM tools grade higher. It costs $780 a year.
What you could make
- Sales pipeline and reports: an app builder makes these well.
What you could not
- An AI agent, with the models and the safeguards behind it.
- Connections to other products, each kept working as those products change.
- A real app for iOS and Android. Something home-made would be a web page.
- It is priced for each person, which means accounts and billing for a team.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Microsoft Dynamics 365 Sales’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Salesforce, HubSpot, Zoho CRM, Odoo CRM and Pipedrive
The 5 tools Microsoft Dynamics 365 Sales is most often weighed against, with where each one differs from it.
- 2.8GPA
Salesforce
Free plan · from $25/mo
CRM platform for sales teams with AI agents and a free 2-user suite.
- Salesforce has a free plan. Microsoft Dynamics 365 Sales does not, though it has a free trial.
- Only Salesforce lists a browser extension.
- 3.2GPA
HubSpot
Free plan · from $20/mo
Free CRM at the center of a marketing, sales and service suite.
- HubSpot has a free plan. Microsoft Dynamics 365 Sales does not, though it has a free trial.
- Only HubSpot lists a browser extension.
- Microsoft Dynamics 365 Sales also covers AI agents and reports.
- 2.6GPA
Zoho CRM
Free plan · from $14/mo
Sales CRM with a free edition, process automation and Zia AI.
- Zoho CRM has a free plan. Microsoft Dynamics 365 Sales does not, though it has a free trial.
- Microsoft Dynamics 365 Sales also covers AI agents and reports.
- 2.8GPA
Odoo CRM
Free plan · from $31.10/mo
Open-source CRM app from the Odoo business suite.
- Odoo CRM has a free plan. Microsoft Dynamics 365 Sales does not, though it has a free trial.
- Odoo CRM is open source and self-hostable, according to its own site.
- Microsoft Dynamics 365 Sales also covers AI agents.
- 2.2GPA
Pipedrive
Free trial · from $14/mo
Sales CRM organized around visual deal pipelines.
- Microsoft Dynamics 365 Sales also covers AI agents and reports.
- Pipedrive also covers transcription and kanban boards.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
14
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Microsoft Dynamics 365 Sales free?
No, Microsoft Dynamics 365 Sales is a paid product, but you can try it first.
How much does Microsoft Dynamics 365 Sales cost?
Microsoft Dynamics 365 Sales lists 4 plans. Dynamics 365 Sales Professional: $65 per user / month, paid yearly.
What platforms does Microsoft Dynamics 365 Sales work on?
Microsoft Dynamics 365 Sales is available on Web, iOS and Android.
Does Microsoft Dynamics 365 Sales offer any discounts?
Microsoft Dynamics 365 Sales publicly lists the following: $23.80 per user / month for nonprofits.
How is Microsoft Dynamics 365 Sales rated?
Microsoft Dynamics 365 Sales's iPhone and iPad app averages 4.3 out of 5 from 847 ratings on the App Store in the United States, as read on Oct 5, 2026.
Does Microsoft Dynamics 365 Sales have a Windows app?
No Windows app was listed when its pages were read on Oct 5, 2026. Microsoft Dynamics 365 Sales is listed for Web, iOS and Android.
Does Microsoft Dynamics 365 Sales have a macOS app?
No macOS app was listed when its pages were read on Oct 5, 2026. Microsoft Dynamics 365 Sales is listed for Web, iOS and Android.
Is Microsoft Dynamics 365 Sales open source?
Microsoft Dynamics 365 Sales is not described as open source on its own site, as read on Oct 5, 2026.
What does Microsoft Dynamics 365 Sales integrate with?
Microsoft Dynamics 365 Sales's listing names Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Power Platform, Copilot Studio and Excel.
Who makes Microsoft Dynamics 365 Sales?
Microsoft Dynamics 365 Sales is made by Microsoft.
What are the alternatives to Microsoft Dynamics 365 Sales?
The closest alternatives to Microsoft Dynamics 365 Sales in our directory are Salesforce, HubSpot, Zoho CRM, Odoo CRM and Pipedrive.
How does Microsoft Dynamics 365 Sales compare with other CRM tools?
Microsoft Dynamics 365 Sales's GPA of 2.2 is higher than 4 of the 48 other CRM tools we grade, and level with 14.
Is Microsoft Dynamics 365 Sales good value for money?
ToolGPA grades Microsoft Dynamics 365 Sales D for value for money. Its paid plans start at $65 a month for each person, against a middle price of $24 for the category: 41 of the 46 others that charge start lower.
Could I make my own version of Microsoft Dynamics 365 Sales?
To replace Microsoft Dynamics 365 Sales you would be making an AI agent, with the models and the safeguards behind it.
Where this guide comes from
The prices, plans, platforms and features were read from Microsoft Dynamics 365 Sales’s own pages on Oct 5, 2026, and the grades were given on Oct 10, 2026. Graded from this listing, whose facts were read from Microsoft's own pages on 5 October 2026, and its App Store rating. Also tested with a demo account on 2026-04-04.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Microsoft. Prices change, so check microsoft.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
3,189
Tools graded, in 94 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
3,189
tools graded
94
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Microsoft Dynamics 365 Sales, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/microsoft-dynamics-365-sales
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Microsoft Dynamics 365 Sales: The Insider's Guide", checked Oct 5, 2026. https://toolgpa.com/tools/microsoft-dynamics-365-sales
Know someone choosing between CRM tools?
Send them this guide: toolgpa.com/tools/microsoft-dynamics-365-sales/guide
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See our other guides
The best-graded CRM tools after Microsoft Dynamics 365 Sales, each with an Insider's Guide of its own.
- CRM Software Insider's GuideEvery one of the 49 CRM tools we grade, compared
- HubSpot Insider's GuideFree CRM at the center of a marketing, sales and service suite3.2 GPA
- Bigin by Zoho CRM Insider's GuidePipeline-based CRM from Zoho for small businesses2.8 GPA
- Bitrix24 Insider's GuideFlat-priced CRM with tasks, chat, video calls and a site builder2.8 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Microsoft Dynamics 365 Sales’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Microsoft Dynamics 365 Sales is a trademark of its owner, and this guide is not made, paid for or approved by Microsoft. Prices and plans change: check microsoft.com before you buy.